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Best price guarantee
You will profit from the best price guarantee, which guarantees the most favorable online postable prices for each reservation. Includes free wifi and as an additional thank you for online booking, you will receive a beverage voucher upon arrival.
You cannot purchase travel insurance as part of your hotel booking through us online. But we recommend taking out travel insurance for cancellation costs, luggage, accident, health and liabilities.
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We have built together some frequently asked questions [FAQ] that you may wish to review before making a reservation. Have a safe journey! More
If you have to cancel your reservation, click on the cancel button. You will be redirected to our online booking page. Our reservation team will also be very happy to help: Phone + 49 30 – 21 90 23 76.
If you have to modify your reservation, click on the change button. You will be redirected to our online booking page. Our reservation team will also be very happy to help: Phone + 49 30 – 21 90 23 76.
Are you interested in special deals? Visit our newsletter page including order or cancellation newsletter service.
How can we help? Are you looking for our breakfast times, information about checking in, payment method? We might have the answers to all your questions. If not, contact us by phone + 49 355 - 784 40. Or visit our online helpdesk. We wish you a relaxing stay with us.
The plug does not fit the socket? We are happy to help with socket adapters or charging cables. Please contact our reception team at any time.
Our hotel bar is located in the lobby on the ground floor. Open Monday - Sunday around the clock. Come by. We conjure up creative signature drinks and cocktails for you until 10:00 pm. After 10:00 pm we spoil you with our nightowl menu; the range of drinks is limited; nevertheless a tasty treat.
A gem is the historic vaulted cellar, in which a charming place for events has been set up - more elegant than rustic, in any case cozy. If desired, the vaulted cellar can be rented for smaller events for up to 30 people. Two further conference rooms with up to 100 sqm are located on the first floor. Contact hotel ambassador at the front office if you would like to know details.
During your stay we provide you a cosy bathrobe. Please speak to our reception team.
Bathroom stools are available free of charge at the front desk.
To save the environment, we do change the bed linen twice a week for long stays. If you like, we will change your linen every day during your time in our hotel. Please inform our team at the front office.
We offer bikes with speed gear from 12 Euro or e-bikes from 25 Euro per day and bike, April to October. For bike rental kindly contact our reception team. We are happy to assist you. Charging stations for e-bikes are located in the underground car park. Charging e-bike batteries in hotel rooms is prohibited for fire protection reasons. By the way, here is our favourite bike tour.
If you need additional blankets, please contact our reception team.
- Breakfast buffet at breakfast restaurant
- Monday - Friday from 06:30 am - 10:30 am
- Weekend and on holidays from 07:00 am - 11:00 am
- 17.00 Euro per hotel guest and breakfast
Do you just want to have breakfast in bed? Breakfast room service is available on request for a service charge of 10 Euro per order. Get in touch with our front office staff.
Sustainable mobility is part of our philosophy, so we have already set up four charging points for electric vehicles directly at the public underground parking in the hotel; charging points 6.6 kW three phase electric power, type 2 socket; charging with reev app. Charging point for e-bikes are also available in the underground car park. Further details can be found in the notes point bikes.
Check-out time is 12:00 am. Late checkout is subject to availability. Please contact the front desk.
There is a playroom for our little guests. Under parents supervision, the chicks can simply pursue their favorite pastime, playing. The playroom is located on the fourth floor and is a cool experience for children aged 2 to 12 years and great option on rainy days.
Even after the coronavirus pandemic, viral infections will keep us busy and plaguing us, especially in the cold season. Individual hygiene measures are therefore still useful and should be standard. That is why we ask you, for example to keep a minimum distance. We want to continue to be your safe place of well being in the future. Therefore, stay responsible. We remain so too.
Of course we gladly provide a baby cot as well as a baby phone for free on request and availability.
In emergency contact the front desk and we will contact the doctor on service. Next hospital and medical care centre is the Carl Thiem Klinikum hospital; Thiemstraße 111.
We have a plenty of emergency exits. These are to be found on every floor. Refer to the escape routes on the inside of your room door for further details.
For information concerning day tripping and excursions whether it is by car or by foot, please contact our front desk team. Or check out our top recommendations for the best attractions, sightseeing, events, things to do on our website and explore by category.
This service is available in case you have presented a cost absorption declaration or you have agreed that the hotel may place an authorization hold on the credit or debit card you provided on the arrival day or the evening before your departure. On departure day simply leave the room key at the reception desk or drop the key in the box in the basement at the exit to the underground parking.
Your opinion is important for us. We would like to encourage you to leave comments in case complaints praise or suggestions for improvement. Let us know your feedback during your stay or after arrival via online review on our rating website. You can also communicate this via a variety of channels, whether it is Tripadvisor or Google.
Fire? Accident? Inform our reception team immediately. Further notes and information regarding the safety procedures in our safety instructions. Green signs signal the emergency exits. Refer to the escape routes on the inside of your room door for further details.
The fitness area is on the fourth floor under the roof. For a small, effective workout, we offer a cross trainer, treadmill and dumbbells. Open daily 08:00 am - 09:00 pm. Use is free of charge and at own risk.
Please contact our front desk team if you would like to buy a gift voucher for a hotel stay or the restaurant.
If you have forgotten your toothbrush, get in touch with us. Toiletries like toothbrush, toothpaste, disposable razor, shaving gel are available at the front desk, so please tell an ambassador what you need.
Fast, unlimited, free wifi is available in every corner of the hotel and in all rooms, always. Contact the reception for the password.
Wrinkles in shirt or blouse? So that you do not have to go through the world creased, we will gladly iron your clothes for a fee. You will receive your laundry back ironed within one hour. Contact our front office team or housekeeping staff on the floor for details. Usually you do it for yourself? No problem, you can always use our ironing board and iron in our laundry room in the first basement; for free.
Is your jogging outfit your constant companion? And are you in the mood for a bit of exercise? Then slip into your running shoes. Ask our hotel ambassadors to recommend a great running route. The first tip is here, our favourite running route.
We have no keycards or an app for smartphones. We have very classic room keys. Therefore, when leaving the hotel and of course on departure, please always leave it your key at the reception or throw the key into the box in the underground garage.
We cooperate with a local dry cleaning service and can offer a laundry service at a fair price. You can find laundry bags in your closet. Hand in your laundry to be cleaned at the front office by 09:00 am. You will receive it back cleaned on the same day; weekends and public holidays on request. Price list and order slip with detailed information are available at reception. When using the offer, please note that we accept no liability for damage or discoloration of clothing. Alternatively, a washing machine with dryer is available in our small laundry room on the first basement floor; 5 Euro fee per wash or dry.
Feed your literary and cultural interests on the groundfloor, there you will find our small library.
You are missing something? Kindly contact the front desk for any information about lost and found items. We keep lost properties one year.
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Our hotel staff will however be pleased to help if you require assistance. Give us a hint. It goes without saying that we provide luggage storage free of charge for our guests, where it is possible to store your luggage before check-in and after check-out time.
Contrary to what many hotel guests think, stuffing bags with food from the breakfast buffet is poor etiquette and not permitted. However; no need to go on a tour around the city or on the way home with an empty stomach. If you want to take something with you for later, then ask for a packed lunch for 10 Euro.
Enjoy being spoiled with a relaxing massage. Schedule your personal spa experience. If you wish to book any massage our guest service team at the front office will be happy to advise you.
When you stay with us, you enjoy complimentary access to thousands of newspapers and magazines. Connect to our wifi network, scan the QR code and download the PressReader app and start reading in an environmentally friendly way. If you are using a computer? Log in to PressReader website. You can handpick favorites like The Washington Post, The Guardian, Bloomberg Businessweek, Elle, and Rolling Stone. You also get unlimited downloads. So you can keep up-to-date with news from abroad or news from home. And, if you want to read a publication originally produced in another language, the translation feature makes it easy.
Thank you for not smoking in our hotel. However, if you feel the need to smoke, please use the outdoor areas of our hotel. If you enjoy your cigarette in our room, we will have to charge you a special cleaning fee.
Our hotel does not have closing days. We are always your home away from home when travelling. It's open every day, 24 hours a day.
There is an public underground parking garage with direct access to the hotel. An elevator links the garage with the hotel lobby and the rooms. Parking will be charged with 12.00 Euro per day and car. It is not possible to reserve a parking space. The entrance to the public underground parking lot is located at Neustädter Straße 12.
If your payment takes place on location you can pay with American Express, Mastercard, Visa Card, Diners, Debit Card, Giro Card, Chinese Union Pay, Apple Pay oder Google Pay. You can of course also pay with cash in Euro. The method pay by link is also available. In case of an assumption of costs it is important to note that we can only accept this based on the disclosure of a company credit card, from which we can deduct the corresponding sum. For online bookings where payment is part of the booking process, you can choose between paying by credit card and Paypal.
Animals are very welcome and we allow pets to stay in our guest rooms for additional surchange of 12.00 Euro per day and per room. However, dogs for example must be kept on a lead in public hotel areas and pets are not allowed in the restaurant area.
The nearest pharmacy is located at Spremberger Straße, just two minutes walking from the hotel. We can show it on the map. The pharmacy emergency service calendar is available at the reception.
For additional or allergic pillows kindly contact the front desk and choose from the pillow menu. In our pillow bar we also offer cherry pit cushion and bolsters.
Quality begins where standard ends. Quality is a combination of original ideas, distinctive character and friendly guest service. Because that is our philosophy. There is a family atmosphere and comfort instead of operational hectic and anonymous politeness. We are passionate hosts and care about sustainability. Certainly no hotel alone can change the course of global warming, but every little bit helps. We work on that every day.
We are here for you 24 hours a day, day and night. It doesn‘t matter whether it‘s winter, spring, summer or autumn. Christmas or Easter. If you need need some information or have any other problem you want to share with us, you can always find us on the ground floor at the reception. Or dial 241 on your room telephone.
Always a freshly made bed. An empty trash can. Our cleaners are ready to polish your room every day. However, if you prefer to keep your ecological footprint to a minimum, please hang the red sign on your door. This way, we will know not to enter your room that day and cleaning will not be necessary.
The thought of lying comfortably in bed and eating and drinking in front of the television is just stronger than visiting our breakfast restaurant or our bar. Therefore, our room service is at your disposal. Order via 241 internal extension from the room telephone. Please note that a charge will be added to each order.
- Drinks 06:00 am - 10:00 pm; 7.50 Euro fee
- Drinks 10:00 pm - 06:00 am; 15.00 Euro fee
- Breakfast on request; 10.00 Euro fee
You can store your valuables in a safe at the reception. We charge a storage free of 2 Euro per day. The hotel is not liable for any valuables left in the room or hotel safe.
Button fell off? Hem unpicked? Hand over the garment to be sewn to our housekeeper. She will take care of it. Service fee for this is 10 Euro. For selfservice you will find a amall sewing kit with safety pins, sewing thread, sewing needle and spare buttons in the wardrobe..
You will finde a shoe shine machine for free self service in the basement; exit underground parking. If you need a special shoe cleaning, please contact our reception team the day before. We will bring your favorite shoes back into top shape and thus ensure your next glamorous appearance. The service fee for a pair of shoes is 20 Euro.
Will you be arriving at the train station or wish to go there? Or do you want to visit the Branitz? We can arrange a shuttle service or taxi ride for you. Mention this to our front office team. The service can be settled via the room bill.
Sustainability and travel go hand in hand. As hosts, we offer you and all other guests a temporary home away from home. You should feel comfortable. Of course, we take responsibility for our environment and have already anchored the topic of sustainability in our corporate values with founding of Sorat Hotels. Read on about what we do in our sustainability mission statement Green Spirit. Green Stay.
Reading or playing on the tablet? We do have tablets at the hotel. Please ask for their availabilities and rental as well as using rules our ambassadors at the front office.
If you have any technical issues in your room. Don't panic, we will never leave you hanging. You can reach an ambassador anytime at the reception. We try to solve the problem as quickly as possible.
For daily change of towels please put your used towels on the floor in the bathroom.
We won't leave you out in the rain! You can borrow an umbrella at our reception at any time.
Vegetarians are welcome. Vegans too, by the way. Contact our colleagues in the restaurant. If you have any special requests, please let us know before you arrive. Then we are better prepared. In addition, you can contact our service ambassadors at any time.
You don’t want to oversleep at our hotel we offer free wake-up calls. Just inform our reception team about the exact time and date. An human ambassador rather than an automated system will call to wake you up.
One bullet is missing... If you have any questions, please always contact our team at reception.