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Online booking

Imprint and data protection information

SORAT Hotels Deutschland

Company details

  • Registered office: Berlin
  • Charlottenburg Local Court
  • Commercial Register HRB 95417 B
  • CEO: Nicolas Meißner
  • VAT ID number: DE 239454201

Data protection policy

We collect, use and store your personal data exclusively in accordance with the provisions of the German Federal Data Protection Act [BDSG] and German Telemedia Act [TMG]. Below you will find information on the type, scope and purpose of our collection and use of data.

Collection and processing of data

Every visit to our website and every retrieval of a file stored on our website is recorded. The following are recorded: date and time of the retrieval, name of the retrieved file, volume of data transferred, notification of successful retrieval, web browser and enquiring domain. The IP addresses of visiting computers are also logged. During your access to this website data transferred by your browser will be saved as log files by the server for back-up reasons which might make an identification possible.

Personal data such as your name, your address, your account-, identity card number or telephone number, your e-mail address are inventory data. We only collect, process or use your personal data if provided voluntarily by you and we are furthermore either legally entitled to do so or you have agreed to our use of your data. This typically happens as part of a query, registration for our loyalty program or newsletter or the conclusion of a contract – your booking. We may also use your personal information in other ways as described when you provide such information to us or for other purposes with your consent. You may also at any time and without giving any reason revoke the consent you have given us.

Use of personal data

We exclusively use the personal data provided by you for the communicated or agreed purposes and thus as a general rule to process the contract concluded with you, to answer your enquiry and to send you information about special offers of our house. If you use our services, as a general rule only data required for the provision of the services are collected. In case we request additional data from you, the provision of this data is voluntary. The processing of personal data exclusively takes place to provide the requested service and to protect our own legitimate business interests.

Marketing and newsletter

We use the electronic e-mail address you entered to send you regular newsletters, status and service e-mails, surveys for our own market research purposes – collectively hereinafter referred to as the newsletter – unless you object to such use. In these newsletters we may inform you, among other things, about new features and offers a tour hotels. You may choose to unsubscribe from the newsletter at any time by changing your notification settings on our website or by sending an e-mail to the link provided at the end of each newsletter without costs arising by virtue thereof, other than transmission costs pursuant to the basic rates.

Disclosure of personal data

Your data will not be sold or rented out. We only pass on personal data to our third-party service provider Customer Alliance for administering guest surveys. When we do outsource the processing of your personal information to Customer Alliance, we require Customer Alliance to protect your personal information with reasonable security measures and to limit Customer Alliance use only to the purposes for which we have disclosed it to Customer Alliance. Your data will not be forwarded to third parties in any other way. We would only forward personal data to state institutions and authorities in the context of mandatory national legislation.


We use technical and organisational security measures in order to protect your data administered by us from accidental or deliberate manipulations, loss and destruction or access by unauthorised parties. We use SSL secured socket layer software when encrypting data. Secure transmission of credit card details when making online bookings is ensured by SSL and and by the change of the prefix of the page address from http to https. We continuously update our security measures in line with technological developments. Access to our security technology is restricted to a very limited number of authorised staff with additional specific obligations towards privacy, who are dealing with the technical, administrative or editorial management of data.

Access and modification rights

By using our websites and the offers stated therein, you agree that we can store the data voluntarily submitted to us and process and use them in compliance with the privacy statement. According to German Federal Data Protection Act, you have the unrestricted right of information at no charge about all your data stored by us as well as the right to request the deletion or blocking of inadmissible data and the right to request the correction of incorrect data. On request, we are prepared to send you written information whether we - and if so, which - personal data we have stored about you. As far as possible, we will take the suitable measures to update or correct your data stored with us at short notice. In those cases or if you have any problems or questions, please contact us directly:

This website uses Google Analytics, a web analytics service provided by Google, Inc. [Google]. Google Analytics uses cookies, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website [including your IP address] will be transmitted to and stored by Google on servers in the United States. In case of activation of the IP anonymization, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. On behalf of the website provider Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website. Furthermore you can prevent Google's collection and use of data [cookies and IP address] by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en-GB. You can refuse the use of Google Analytics by clicking on the following link. An opt-out cookie will be set on the computer, which prevents the future collection of your data when visiting this website: Disable Google Analytics. Further information concerning the terms and conditions of use and data privacy can be found at http://www.google.com/analytics/terms/gb.html or at http://www.google.com/analytics/terms/us.html. Please note that on this website, Google Analytics code is supplemented by gat._anonymizeIp(); to ensure an anonymized collection of IP addresses [so called IP-masking].


Our internet presence uses the +1 button from the social network Google Plus. This is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States. The button is recognizable in that displays a +1 on a white or colored background. If you visit a page on our website with such a button, your browser automatically creates a direct connection with Google's servers. Any content of the +1 button is sent by Google directly to your browser, where it is embedded in our web-page. This means that we have no influence on the scope of data that Google records with this button, but we assume that your IP address is recorded. The scope and purpose of data collected by Google, and how it is later processed and used by the company, can be found in Google's data protection policy for the +1 button. There you will also be able to see your privacy rights as well as ways in which you may change the button's settings in regard to this. If you are a registered member of Google Plus and do not want Google to collect data on you via our website, which is then linked to your member profile, you must log out of Google Plus before you visit our website.

Facebook Social Plugins: Terms and conditions

Our web presence uses social plugins from facebook.com which is operated by Facebook Inc. 1601 S. California Avenue, 94304 Palo Alto, U.S.A. California. The plugins are labelled with a facebook logo or with an additional specification Facebook Social Plugin. When you are operating the website on our web presence, which also contains plugins, your browser will direct you to the facebook server. The contents of the plugin will be forwarded from facebook directly to your browser and integrated to the website. Through the integration of the plugin, facebook receives the information that you have opened from the respective page of web presence. If you have logged into facebook then they have registered your visit from your account. If you have interacted with the plugins, i.e I like it button or even have written a comment, the respective information will be communicated and retained from your browser to facebook. The intention and extent of the data acquisition and furthermore convertion of usage of dates through facebook, as well as in regard to your rights and adjustments and for your protection of privacy, we kindly advise to please read the data protection of facebook. If you don't want that facebook saves all data over our web presence, please log out before visiting our page!

  • IP-Adresse
  • Browserversion und Betriebssystem
  • Herkunft der Besucher [Referrer], wenn Sie einem Link gefolgt sind
  • Bildschirmauflösung
  • Installierte Plugins wie Flash oder Adobe Reader
  • URL der Seite, auf der der Like-Button eingebunden ist

Durch die Einbindung der Plugins erhält Facebook die Information, dass Sie die entsprechende Seite unseres Internetauftritts aufgerufen haben. Sind Sie bei Facebook eingeloggt kann Facebook den Besuch Ihrem Facebook-Konto zuordnen. Wenn Sie mit den Plugins interagieren, zum Beispiel den Gefällt-mir-Button betätigen oder einen Kommentar abgeben, wird die entsprechende Information von Ihrem Browser direkt an Facebook übermittelt und dort gespeichert. Zweck und Umfang der Datenerhebung und die weitere Verarbeitung und Nutzung der Daten durch Facebook sowie Ihre diesbezüglichen Rechte und Einstellungsmöglichkeiten zum Schutz Ihrer Privatsphäre entnehmen Sie bitte den Datenschutzhinweisen von Facebook. Wenn Sie nicht möchten, dass Facebook über unseren Internetauftritt Daten über Sie sammelt, müssen Sie sich vor Ihrem Besuch unseres Internetauftritts bei Facebook ausloggen. Wenn Sie die Datenübertragung verhindern möchten, müssen Sie hierfür die Sicherheitseinstellungen in dem von Ihnen genutzten Internetbrowser [z.B. Internet Explorer, Firefox, Google Chrome, Safari] anpassen. Hinweise dazu finden Sie unter Hilfe in Ihrem Browser.


All the text material published is protected by copyright. All press text material published serves information purposes only. SORAT Hotels does not assume any liability whatsoever for the topicality, correctness, completeness or quality of the information provided. Any liability claims against SORAT Hotels regarding material or immaterial damage caused by the use or failure to use the information presented or by using incorrect or incomplete information are generally waived in as far as there is no evidence of gross negligence or intent on the part of SORAT Hotels. All offers are non-binding and without obligation. SORAT Hotels reserves the right to modify, supplement, delete or publish parts of pages or the complete publication without separate announcement, or to finally terminate the publication. SORAT Hotels is not responsible for the contents of third-party websites that can be accessed via links. SORAT Hotels operates this website in Germany. The terms and conditions of use and all legal proceedings shall be governed by German law with the place of jurisdiction being Berlin. The General Terms and Conditions of SORAT Hotels as well as the General Terms and Conditions of Partner of SORAT Hotels apply. The use of the contact data in the SORAT Hotel Verwaltungs GmbH imprint and all SORAT Hotels hotel websites as service pages for advertising purposes by third parties is explicitly forbidden. The operator reserves the explicit right to take legal action in the case of sent unsolicited promotional or informational materials as spam mails.


Except image 3D character with 10% discount sign [c] istockphoto LP, apcuk - SORAT Hotels has the sole and exclusive rights of use for the picture material shown on this website. All rights reserved under International Copyright Law. If non-SORAT picture material is used, source details are explicitly stated [this does not apply to SORAT promotion partners]. Within the scope of using third-party picture material, SORAT Hotels is exempt from any claims raised by third parties. SORAT Hotels does not assume any liability for third-party picture material. With the use of third-party picture material, the source details guarantee that SORAT Hotels can freely use the picture material and that such material is free from any third party rights and that the individuals depicted agree to their publication without any particular remuneration being payable for this. The source details indemnify SORAT Hotels against any third party claims raised against SORAT Hotels in conjunction with the picture material used on this website. Google 360° Google virtual tours and any copyrighted Google images are subject to the copyright and policy of Google. Copying of the Google tours and images published on this website are herewith expressly prohibited. If nothing to the contrary is noted, all picture rights for the picture material shown on this website are held by SORAT Hotels and SORAT promotion partners. SORAT's own picture material may only be used by journalists and SORAT contract partners for editorial purposes. Graphical modifications are not permitted unless serving to highlight the main motif.

Online dispute resolution

The EU commission provides a platform for ODR online dispute resolution. The ODR platform is the primary place to seek redress arising from disputes over obligations arising from online sales contracts. The ODR platform is reachable at the following link: http://ec.europa.eu/consumers/odr – should you have any initial questions concerning a potential dispute resolution, please email us at internet@sorat-hotels.com.

SORAT Hotels General Terms and Conditions

Partner of SORAT Hotels General Terms and Conditions

SORAT Online Editorial Service