Sorat Hotels DE
Online accessibility: The SORAT website is easy to use for everyone

Accessibility

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Accessibility statement

Sorat Hotels are committed to creating an accessible digital experience for all users, including those with disabilities. This statement describes the accessibility of our website www.sorat-hotels.com and provides information on how it complies with current standards. The statement has been created in accordance with the requirements of the Accessibility Improvement Act [BFSG] and EU Directive 2016/2102.

1. Accessibility status

We are committed to making our web content as accessible as possible in accordance with the Web Content Accessibility Guidelines (WCAG) 2.1 at AA level. Our website is regularly tested for accessibility and adjusted as necessary to ensure it remains accessible to all users. We have opted not to implement controls for contrast selection and text enlargement, as modern browsers generally include this functionality by default.

2. Compliance with accessibility requirements

Our website meets the accessibility requirements of the Accessible IT Ordinance BITV 2.0 and WCAG 2.1 in many areas. Despite our efforts, not all barriers have been eliminated yet.

3. Open accessibility requirements

The following areas of our website currently do not fully comply with accessibility standards:

4. Feedback and improvement

We are continuously committed to improving accessibility. If you encounter barriers or have suggestions for improvement, please feel free to contact us.

5. Testing methods

To test the accessibility of our website, we use tools such as Google Lighthouse, Axe, and Wave, which help us identify and fix potential barriers.

6. Validity of the statement

This accessibility statement for the website www.sorat-hotels.com was last reviewed and updated on June 12, 2025.

7. Enforcement authority

If you believe that we have not adequately responded to your feedback, you can contact the relevant enforcement authority: Federal Competence Centre for Accessibility Federal Ministry of Labour and Social Affairs, Email: info.bmas@bmas.bund.de.

Booking engine

We are currently using the Amadeus Booking Engine 4.0, which includes many accessibility features. However, this version does not fully comply with the latest WCAG 2.1 AA standards. We are actively working on implementing Booking Engine 5.0, which is fully accessible. We plan to complete this transition by summer 2025.

Chatbot

We offer a chatbot on our website – Sorat Hotel Berlin, Sorat Hotel Brandenburg, Sorat Insel-Hotel Regensburg – providing users with an easy way to interact with us. The DialogShift AI Chat Widget is fully accessible and complies with the requirements of WCAG 2.1 Level AA and the harmonized standard EN 301 549 V3.2.1 (2021-03).

Key Accessibility Features:

The full accessibility statement for the Chat Widget is available here: Chatbot accessibility statement.

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