
Contact
- SORAT Hotel Brandenburg
- Altstädtischer Markt 1
- DE 14770 Brandenburg an der Havel
- Phone + 49 33 81 - 59 70
- brandenburg@sorat-hotels.com
Indications
Gift vouchers
A great way to surprise someone. Give the unique and exciting gift of travel by purchasing a hotel gift voucher. More
Loyalty program
Exclusively for all bonus program members, get up to 10 percent price advantage. Join now! Registration
Best price guarantee
You will profit from the best price guarantee, which guarantees the most favorable online postable prices for each reservation. Includes free wifi and as an additional thank you for online booking, you will receive a beverage voucher upon arrival.
Travel insurance
You cannot purchase travel insurance as part of your hotel booking through us online. But we recommend taking out travel insurance for cancellation costs, luggage, accident, health and liabilities.
Newsletter
Sign-up for our email newsletters to get travel inspiration and the best ideas for easy escapes. Subscribe
Encryption
During the online reservation process, all data is transmitted via Comodo SSL security encryption.
Help
We have built together some frequently asked questions [FAQ] that you may wish to review before making a reservation. Have a safe journey! More
Reservation
Cancellation
If you have to cancel your reservation, click on the cancel button. You will be redirected to our online booking page. Our reservation team will also be very happy to help: Phone + 49 30 – 21 90 23 76.
Change
If you have to modify your reservation, click on the change button. You will be redirected to our online booking page. Our reservation team will also be very happy to help: Phone + 49 30 – 21 90 23 76.
Newsletter
Are you interested in special deals? Visit our newsletter page including order or cancellation newsletter service.
FAQ
Here frequently asked questions are answered quickly. You can also download this guest information. On one page we give an overview with our range of services in all hotel areas, leisure activities, opening times and lots of useful information for your next hotel stay. If you are still missing information, start our chatbot on the bottom right corner of the page and click on it to start chatting. However, we will be happy to help you by phone + 49 33 81 - 59 70. Or visit our online helpdesk. We wish you a relaxing stay with us.
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Adapter
We are happy to help with socket adapters or charging cables. Please contact our reception staff.
Address
- SORAT Hotel Brandenburg
- Altstädtischer Markt 1
- DE 14770 Brandenburg
- Phone + 49 33 81 - 59 70
- brandenburg@sorat-hotels.com
Airport
Airport Berlin Brandenburg: 89 km. Do you need help with flight booking or flight rebooking? We take care. Talk to our reception team. All flight timetables and flight connection information are available from Flughafen Berlin Brandenburg GmbH at ber.berlin-airport.de. From airport to hotel or from hotel to airport? Click here: Arrival.
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Bar
We do not have a hotel bar in the traditional sense. However we have integrated a small bar area in the restaurant. Opened from Monday - Sunday 11:30 am - 11:00 pm. Stop by. We conjure up a delicious cocktail for you.
Bathrobe
During your stay we offer bathrobes and additional bath towels free of charge at the front desk.
Bed linen change
You want fresh linen every day? Or do you need bedding for allergy suffers? Please contact and inform our reception team for daily bed linen change or allergenic bedding.
Bikes
We offer bikes with speed gear from 20 Euro per day and bike, all year round. For bike rental kindly contact our reception team. We are happy to assist you. Charging stations for e-bikes are located in the underground car park. By the way, here is our favourite bike tour.
Bill
On the day of your departure or, if you like, the evening before, reception will draw up your hotel bill.
Blankets
If you need additional blankets, please contact our reception team.
Breakfast
- Havelland salon breakfast buffet
- Monday - Friday from 06:30 am - 10:00 am
- Weekend and on holidays from 07:00 am - 11:00 am
- 19.00 Euro per hotel guest and breakfast
- 22.00 Euro per non-hotel guests and breakfast
Breakfast for non-hotel guests only on request, please place your order by phone.
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Car rental
If you want to rent a car, contact the reception. If you need a repair workshop, you can also contact our team.
Charging station
You will find a lot of fast charging points for electric cars in Brandenburg. Please contact the front desk for details and to find a charger near our hotel with your preferred speed.
Check-out
Check-out time is 11:00 am. Late checkout is subject to availability. Please contact the front desk.
Church service
On Sundays 10:30 am as well as Christian holidays you have the possibility to join the church service in the Dom St. Peter and Paul cathedral.
Corona
Even after the coronavirus pandemic, viral infections will keep us busy and plaguing us, especially in the cold season. Individual hygiene measures are therefore still useful and should be standard. That is why we ask you, for example to keep a minimum distance. We want to continue to be your safe place of well being in the future. Therefore, stay responsible. We remain so too.
Cot
Of course we will gladly provide a cot on request and availability.
Credit cards
We accept: American Express, Mastercard, Visa Card. And as additional payment methods Debit Card, Giro Card, Chinese Union Pay, Paypal. Cash.
Culture
Would you like take advantage of Brandenburg cultural offerings? Our reception will be happy to help you. Or browse our website; select the Brandenburg menu item. Or ask our chatbot.
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Doctor
In emergency contact the front desk and we will contact the doctor on service. Next hospital is the Caritas Klinik hospital; Bergstraße 1 - 3.
Dogs
Dogs are very welcome and we allow pets to stay in our guest rooms for additional surchange of 15.00 Euro per day and per room.
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You have the possibility to send messages to our hotel central email account. Therefore, your name and your room number has to be stated in the subject line. The central email address is brandenburg@sorat-hotels.com.
Emergency exits
We have a plenty of emergency exits. These are to be found on every floor. Refer to the escape routes on the inside of your room door for further details.
Excursions
For information concerning day tripping and excursions whether it is by car or by foot, please contact our front desk team. Or use our chatbot. Just enter a keyword. For example activities, excursion, bike, boat. Or take a look at our top recommendations for the best attractions, sightseeing, events, things to do and explore by category.
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Fax service
You can send or receive a fax at the reception. We charge 0.35 Euro per unit. Our fax number is + 49 (0) 33 81 - 59 74 44.
Fire
Fire? Accident? Inform our reception team immediately. Further notes and information regarding the safety procedures in our safety instructions.
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Gift voucher
Please contact our front desk team if you would like to buy a gift voucher for a hotel stay or the restaurant.
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Hygiene products
If you have forgotten your toothbrush, the reception team will be pleased to help with additional hygiene products like toothbrush, toothpaste, disposable razor.
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Internet
Wifi is free of charge throughout the hotel. Contact the reception for the password. We are happy to help with questions regarding your internet connection.
Ironing
An iron and an ironing board you will find at the front desk. Or we will bring it to your room. Kindly contact our front desk.
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Jewel
We cannot offer a jewel, but if you need a little icing on the cake for an anniversary, birthday or other occasion... please let our reception team know. Maybe we have an idea.
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Key
We have no keycards or an app for smartphones. We have very classic room keys. Therefore, when leaving the hotel and of course on departure, please always leave it your key at the reception.
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Laundry
We will gladly take care of your laundry and dry-cleaning. Laundry bag is in your wardrobe. Leave the bag with your stuff at the reception, there you will also receive a laundry list with details.
Lost and found
You are missing something? Kindly contact the front desk for any information about lost and found items. We keep lost properties one year.
Loyalty program
With our loyalty program we are rewarding your loyalty. Become a member now. You will receive advantages and more. Join our loyalty program.
Luggage service
Our hotel staff will however be pleased to help if you require assistance. Give us a hint.
Lunch boxes
On request we prepare lunch boxes for your trips, excursion or for your trip back home. Contact the front desk to place your order one day in advance.
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Meetings
We offer meeting facilities with 20 - 71 sqm for up to 140 persons. Contact our event team, our staff are happy to assist you. Or browse our website www.sorat-hotels.com section meetings.
Messages
Written messages or telephone messages you will find at the front desk.
Mini fridge
Our room types standard, comfort, business, family and our suite are equipped with a mini fridge. You can stock it for you based on your preferences. Our small shop in the hotel offers a fine selection of drinks, snacks and sweets; open round the clock.
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Non-smoking
Our hotel is non-smoking. All rooms, all public areas inside the hotel and the restaurants are non-smoking areas. You are allowed to smoke outside of the hotel.
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Opinion
Your opinion is important for us. We would like to encourage you to leave comments in case complaints praise or suggestions for improvement. Let us know your feedback during your stay or after arrival via online review on a rating website.
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Parking
The parking lots are available in the underground garage and can be reached by elevator. Hotel parking will be charged with 12.00 Euro per day and car. Additional public parking spaces are available in the area. Please note any fees and parking disc requirements.
Pharmacy
The nearest pharmacy is located at Nicolaiplatz. We can show it on the map. The pharmacy emergency service calendar is available at the reception.
Photocopies
For photocopies please contact the recetion. We charge 0.40 Euro per copy.
Pillows
For additional or allergic pillows kindly contact the front desk and choose from the pillow menu.
Post office
For stamps contact our reception team. It is possible for you to leave any outgoing mail at the reception. It will be posted for you.
Public transport
Bus line H, Parduin stop: 10 m. Tram line 2 and 6, Ritterstraße stop: 300 m. Timetables are available at the front desk. You may also contact the front desk for any further information about directions to the surrounding tourist attractions.
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Reception
Contact us 24 hours. Daily. It doesn‘t matter whether it‘s winter, spring, summer or autumn. Christmas or Easter. Dial + 49 33 81 - 59 70.
Restaurant
- Parduin restaurant with regional and international cuisine
- Monday - Sunday from 11:30 am - 11:00 pm
- Special closures possible
- Table reservation required
Room cleaning
We perform room cleaning every other day during your stay. If you wish to have your room cleaned more frequently then please let us know at the reception. You can also request more clean towels and toiletries when needed.
Room service
Monday - Sunday; 05:00 pm - 10:00 pm; service charge 3.00 Euro per order and per room. To order please drop by reception. Room service menu
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Safe
You can store your valuables in a safe at the reception free of charge. The hotel is not liable for any valuables left in the room or hotel safe.
Sewing kit
Small sewing kits with safety pins, sewing thread,sewing needle and spare buttons are available at the reception.
Shoe shine
You will find a shoe shine machine for cleaning shoes in front of the public toilets; basement. If you need additional shoeshine supplies, please contact our reception team.
Shopping
As far as shopping is concerned, Brandenburg is also a little grab bag. We are happy to give insider tips.
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Taxi
If you would like to order a taxi, please contact our front desk team.
Technical issues
If you have any technical issues in your room, kindly contact our reception team.
Terrace
The summer terrace in the garden is open daily from 06:30 am - 10:00 pm when the weather is fine.
Towels
For daily change of towels please contact the front desk.
Train information
We will be happy to find a suitable train connection for you. Talk to our reception team. The Brandenburg IC train station is 8 km away.
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Vegetarians
Vegetarians are welcome. Vegans too, by the way. Contact our colleagues in the restaurant.
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Wake up service
Are you not allowed to oversleep? Inform our reception team.
Wellness
Sauna and fitness are on the ground floor and basement. Open daily 08:00 am - 10:00 pm. During the whole summer season we activate the sauna only on request. To arrange appointments and prices for the use of the sauna, please contact our reception team. Use of the fitness area is free of charge. Please note that we are not a professional fitness club. Our devices are simple. But they are suitable for a small but effective workout. You will also receive the key for the sauna and the fitness area at reception.
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Z
Zero
One bullet is missing... If you have any questions, please always contact our team at reception.
Cancellation
If you have to cancel your reservation, click on the cancel button. You will be redirected to our online booking page. Our reservation team will also be very happy to help: Phone + 49 30 – 21 90 23 76.