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Best price guarantee
You will profit from the best price guarantee, which guarantees the most favorable online postable prices for each reservation. Includes free wifi and as an additional thank you for online booking, you will receive a beverage voucher upon arrival.
You cannot purchase travel insurance as part of your hotel booking through us online. But we recommend taking out travel insurance for cancellation costs, luggage, accident, health and liabilities.
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We have built together some frequently asked questions [FAQ] that you may wish to review before making a reservation. Have a safe journey! More
If you have to modify your reservation, click on the change button. You will be redirected to our online booking page. Our reservation team will also be very happy to help: Phone + 49 30 – 21 90 23 76.
If you have to cancel your reservation, click on the cancel button. You will be redirected to our online booking page. Our reservation team will also be very happy to help: Phone + 49 30 – 21 90 23 76.
Are you interested in special deals? Visit our newsletter page including order or cancellation newsletter service.
Here frequently asked questions are answered quickly. You can also download this guest information. On one page we give an overview with our range of services in all hotel areas, leisure activities, opening times and lots of useful information for your next hotel stay. If you are still missing information, we will be happy to help you by phone + 49 30 - 21 90 20. Or visit our online helpdesk. We wish you a relaxing stay with us.
Airport Berlin-Brandenburg: 20 km · Direct with S-Bahn urban railway line S9 from Bahnhof Zoo station to airport terminals 1 and 2. At the reception we provide details. Or switch on our website to distances and route description.
Our small bar counter in the lobby is opened daily round the clock. Stop by. We conjure up a delicious drink for you.
Sorry, we cannot help with a bathrobe. But with additional towels. Feel free to ask for extra towels if needed an ambassador at our reception at any time.
Fresh bed linen every day? We do not offer this service. Please note that the complete room cleaning will only take place every third day during your stay.
For bike or e-bike rental kindly contact our reception team. We are happy to assist you.
On the day of your departure or, if you like, the evening before, reception will draw up your hotel bill.
If you need additional blankets, please contact our reception team.
- Small grab and go breakfast in the lobby for free
- Monday - Sunday 07:00 am - 11:00 am
- Holidays 07:00 am - 11:00 am
Whom the small breakfast is not enough: Our reception team is happy to give tips. Or browse through our breakfast finder.
The large lounge tables are equipped with inductive charging surfaces. Simply put your smartphone on top and the charging process starts.
If you do not find an answer here, use our chatbot called Freddy or start a live chat with the team.
Check-out time is 12:00 pm. Late checkout is subject to availability. Please contact the front desk.
Even after the coronavirus pandemic, viral infections will keep us busy and plaguing us, especially in the cold season. Individual hygiene measures are therefore still useful and should be standard. That is why we ask you, for example to keep a minimum distance. We want to continue to be your safe place of well being in the future. Therefore, stay responsible. We remain so too.
Of course we will gladly provide a cot on request and availability.
Doctor In emergency contact the front desk and we will contact the doctor on service. Next hospital is the Franziskus Krankenhaus; Budapester Straße 15 - 19.
Dogs are very welcome and we allow pets to stay in our guest rooms for additional surchange of 16.00 Euro per day and per room. But please note that they are not allowed in the grab and go breakfast area. In all other public areas your dog must be automatically put on a leash.
We have a plenty of emergency exits. These are to be found on every floor. Refer to the escape routes on the inside of your room door for further details.
Your opinion is important for us. We would like to encourage you to leave comments in case complaints praise or suggestions for improvement. Let us know your feedback during your stay or after arrival via online review on our rating website. You can also communicate this via a variety of channels, whether it is Tripadvisor or Google.
Fire? Accident? Inform our reception team immediately. Further notes and information regarding the safety procedures in our safety instructions.
Would you like to purchase a gift voucher for a stay? For the Sorat Hotel Berlin? Or another Sorat hotel? Our reception will help.
If you have forgotten your toothbrush, the reception team will be pleased to help with additional hygiene products like toothbrush, toothpaste, disposable razor.
Wifi is free of charge throughout the hotel. Contact the reception for the password. We are happy to help with questions regarding your internet connection.
An iron and an ironing board you will find at the front desk. Inform our reception team if you need it and pick it up.
Is your jogging outfit your constant companion? And are you in the mood for a bit of exercise? Then slip into your running shoes. Ask our hotel ambassadors to recommend a great running route. The first tip is here, our favourite running route.
We have no keycards or an app for smartphones. We have very classic room keys. Therefore, when leaving the hotel and of course on departure, please always leave it your key at the reception.
Laundry bag is in your wardrobe. Laundry list with details you will receive at the front desk.
You are missing something? Or did you find something? Kindly contact the front desk for any information about lost and found items. Please note that we keep lost properties one year.
With our loyalty program we are rewarding your loyalty. Become a member now. You will receive advantages and more. Join our loyalty program.
Our hotel staff will however be pleased to help if you require assistance. Luggage storage is limited however available. We can gladly store your luggage at the reception. Before check-in or after check-out. Give us a hint.
We do not offer conference rooms. If you are looking for coworking spaces or event locations, please contact us.
Thank you for not smoking in our hotel. However, if you feel the need to smoke, please use the outdoor areas of our hotel. If you enjoy your cigarette in our room, we will have to charge you a special cleaning fee.
Our hotel does not have closing days. We are always your home away from home when travelling. It's open every day, 24 hours a day.
Public parking spaces are available in the area. Please note any fees and parking disc requirements.
If your payment takes place on location you can pay with American Express, Mastercard, Visa Card, Diners, Debit Card, Giro Card, Chinese Union Pay, Apple Pay oder Google Pay. You can of course also pay with cash in Euro. The method pay by link is also available. In case of an assumption of costs it is important to note that we can only accept this based on the disclosure of a company credit card, from which we can deduct the corresponding sum. For online bookings where payment is part of the booking process, you can choose between paying by credit card and Paypal.
The nearest pharmacy is located next to us. The pharmacy emergency service calendar is available at the reception.
For additional or allergic pillows kindly contact the front desk and choose from the pillow menu.
For stamps contact our reception team. It is possible for you to leave any outgoing mail at the reception. It will be posted for you.
- U-Bahn U1, U2, U3, Wittenbergplatz station: 100 m
- Bus 100, Bayreuther Straße station: 50 m
- S-Bahn S5, S7, S75, Bahnhof Zoo station: 1 km
Quality begins where standard ends. Quality is a combination of original ideas, distinctive character and friendly guest service. Because that is our philosophy. There is a family atmosphere and comfort instead of operational hectic and anonymous politeness. We are passionate hosts and care about sustainability. Certainly no hotel alone can change the course of global warming, but every little bit helps. We work on that every day.
Contact us 24 hours. Daily. It doesn‘t matter whether it‘s winter, spring, summer or autumn. Christmas or Easter. Dial + 49 30 - 21 90 20.
Restaurant Lunch? Dinner? Original Berlin currywurst? Contact us. There are many good dining options in the neighborhood.
We do our best for the environment. That is why we, among other things, complete room cleaning will only take place every third day during your stay.
Sorry, we do not offer room service. Please drop by reception.
Small sewing kits with safety pins, sewing thread,sewing needle and spare buttons are available at the reception.
Our hotel is a non smoking hotel. However, in front of the hotel entrance and on the small street terrace you will find ashtrays and are allowed to smoke.
On the ground floor at the front desk you can buy drinks, gift items and cosmetic articles. We are at your service around the clock.
Information material is available at the reception. If you have any questions about tickets for a concert, theatre, cinema or boat tour, we will help. Or browse our website and click the item Berlin and scroll down for first inspirations.
Sustainability and travel go hand in hand. As hosts, we offer you and all other guests a temporary home away from home. You should feel comfortable. Of course, we take responsibility for our environment and have already anchored the topic of sustainability in our corporate values with founding of Sorat Hotels. Read on about what we do in our sustainability mission statement Green Spirit. Green Stay.
If you would like to order a taxi, please contact our front desk team.
If you have any technical issues in your room, kindly contact our reception team.
Let us know if you would like a fresh towel every day. Towels can be picked up from reception or housekeeping. Note the applicable service fees.
We won't leave you out in the rain. You can borrow an umbrella at our reception at any time.
Have you booked a classic room and would you rather stay in one of our stylish pure rooms? Show back up and ask our reception team. If rooms in the pure or pure plus category are available, a room change is possible for a small surcharge.
We do not have a wellness area. If you need tips, browse our website www.sorat-hotels.com/berlin and there the section recreation.
One bullet is missing... If you have any questions, please always contact our team at reception.