DEWhat does DEHOGA hotel stars mean?
In Germany, the formal hotel classification is defined by the German Hotel and Catering Industry Association [DEHOGA] and started 1996. The DEHOGA is using a five-star system. The hotel rating reaches from one star to five stars and describes offers and performances by hotels which are classified. The SORAT hotels are classified with three or four stars. A hotel with three stars stands for an accommodation for greater needs and a hotel with four stars for an accommodation for high demands.
Excerpt from hotel criteria catalogue three stars
- Single room 14 sqm
- Double room 18 sqm
- Reception opened 14 hours
- Accessible by phone 24 hours from inside and outside
- Bilingual staff [German/English]
- Three piece suite at the reception
- Additional pillow and additional blanket on demand
- Systematic complaint management system
- Internet access
Excerpt from hotel criteria catalogue four stars
- Single room 16 sqm
- Double room 22 sqm
- Reception opened 16 hours
- Accessible by phone 24 hours from inside and outside
- Lobby with seats and beverage service and hotel bar
- Breakfast buffet or breakfast menu with room service
- Minibar or 16 hours beverages via room service or drinks vending machine on each floor
- Upholstered chair or couch with side table
- Bathrobe and slippers on demand
- Cosmetic products in the bathroom
- Internet access
More about the criteria catalogue on the Hotelstars Union page.