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SORAT Hotel Ambassador Berlin

Would you like to know how other guests of the SORAT Hotel Ambassador Berlin commented their stay? Here you will find hotel surverys of our house. Please also comment us, or use our online guest survey.

Customer Alliance  Recent hotel reviews on Customer Alliance

Average rating 4,2/5
Price 4,1/5
Room 3,6/5
Location 4,6/5
Cleanliness 4,1/5
Service 4,4/5
 
200 Reviews
96,8% rated this hotel positively

Review 19. November 2014, Leisure traveller, 50 - 59 years

NOTHING TO DECLARE SPECIALLY GOOD HOTEL

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Breakfast

Review 7. November 2014, Business traveller, 30 - 39 years

I think the only think that was was anoying was internet code,the code should be unlimited for the days of the stay. Mine expire late at night and I needed but since I was with my pijama already had to wait til next day to go to reception and sign a new paper for internet.

The cleaning personal were nice and very polite I liked that.

I tried to use my windowspc to do the booking and did not work so I had to use my phone to pay through it.

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Location
Cleanliness
Service

Review 6. November 2014, Leisure traveller, 20 - 29 years

Its ok, but the personal, recepcionist,are so rude, and dont help with the questions about visits or monuments.

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Service

Comment from SORAT Hotel Ambassador Berlin:
Dear Marlén,
thank you so much for your good rating in the areas Cleanliness and position of our Hotel, We are happy you liked it.
However, I am certainly disappointed by the friendliness you experienced at reception. We pride ourselves in very good staff ratings. Your experience falls way below our standards. Please reach out to me personally at direktion-ambassador@soratmail.de with further details. With this information I can investigate and make sure this will not happen again. Also, before booking your next stay, contact me personally so we can go above and beyond your expectations!
Kind Regards
SORAT Hotel AMBASSADOR Berlin
the Management

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