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SORAT Hotel Ambassador Berlin

Would you like to know how other guests of the SORAT Hotel Ambassador Berlin commented their stay? Here you will find hotel surverys of our house. Please also comment us, or use our online guest survey.

Customer Alliance  Recent hotel reviews on Customer Alliance

Overall Rating 4,2/5
Price 4,1/5
Room 3,6/5
Location 4,6/5
Cleanliness 4,1/5
Service 4,4/5
 
200 Reviews
96,5% rated this hotel positively

Review 15. April 2014, Leisure traveller, 20 - 29 years

very nice hotel, I was there 3 dyas and i really liked.

Price
Room
Location
Cleanliness
Service
Breakfast

Review 26. March 2014, Leisure traveller, 50 - 59 years

very good service
good rate but no refunding following 3night cancellation due to flight problem: all three nights have been prepaid although cancellation occured on the first day and new reservation was maid for a next stay.

Price
see general comment below
Room
Location
Cleanliness
Service
Breakfast
Bar

Comment from SORAT Hotel Ambassador Berlin:
Dear Sirs,
thanks for your good rating in many of our service points. We are sorry about the problem with the flight, but you choosed a special non refundable rate. To be more flexible we recommend to book the standard rates.
Kind Regards,
the Management

Review 19. March 2014, Leisure traveller, 40 - 49 years

The hotel is nicely located. Service is good. But it doesn't make up for the noise level at the hotel. Extremly easy to hear other people here. Very old rooms. Not redecorated for many years. bathroom was in a poor condition. Will not be my choice again.

Price
Price was good, but taing to consideration the noise level we experienced, i would easily pay more to be able to sleep all night.
Room
This is really poor quality. Extremly much noise.
Location
Perfect location.
Cleanliness
Not easy to keep this up to good standard because rooms are so old.
Service
The reception staff was very friendly and helpfull.

Comment from SORAT Hotel Ambassador Berlin:
Dear Guests from Norway,
we are very sorry to read that you have been not entirely happy. Please be ensured that we are already renovating rooms. These rooms are our Comfort Rooms, also online bookable. Comfort rooms are renovated and include free drinks as well.
Kind Regards,
the Management

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