Sorat Hotels DE

SORAT Insel-Hotel Regensburg

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Indications

Regensburg weather

Gift vouchers

A great way to surprise someone. Give the unique and exciting gift of travel by purchasing a hotel gift voucher. More

Loyalty program

Exclusively for all bonus program members, get up to 10 percent price advantage. Join now! Registration

Best price guarantee

You will profit from the best price guarantee, which guarantees the most favorable online postable prices for each reservation. Includes free wifi and as an additional thank you for online booking, you will receive a beverage voucher upon arrival.

Travel insurance

You cannot purchase travel insurance as part of your hotel booking through us online. But we recommend taking out travel insurance for cancellation costs, luggage, accident, health and liabilities.

Newsletter

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Encryption

During the online reservation process, all data is transmitted via Comodo SSL security encryption.

Help

We have built together some frequently asked questions [FAQ] that you may wish to review before making a reservation. Have a safe journey! More

Reservation

Change

If you have to modify your reservation, click on the change button. You will be redirected to our online booking page. Our reservation team will also be very happy to help: Phone + 49 30 – 34 50 60 36.

Cancellation

If you have to cancel your reservation, click on the cancel button. You will be redirected to our online booking page. Our reservation team will also be very happy to help: Phone + 49 30 – 34 50 60 36.

Newsletter

Are you interested in special deals? Visit our newsletter page including order or cancellation newsletter service.

FAQ

Here frequently asked questions are answered quickly. You can also download this guest information. On one page we give an overview with our range of services in all hotel areas, leisure activities, opening times and lots of useful information for your next hotel stay. If you are still missing information, we will be happy to help you by phone + 49 941 - 810 40. Or visit our online helpdesk. We wish you a relaxing stay with us.

A

Address
Airport

Munich-Erding: 110 km · Nuremberg: 115 km. Our reception team will provide you with transfer information by Regensburg Airportliner.

B

Bar

Our Danubes lobby bar is opened from Thursday - Saturday 04:00 pm - 01:00 am. Stop by. We conjure up a delicious cocktail for you.

Bathrobe

During your stay we offer bathrobes and additional bath towels free of charge at the front desk.

Bed linen change

You want fresh linen every day? Please contact and inform our reception team for daily bed linen change. 

Bikes

For bike or e-bike rental kindly contact our reception team. We are happy to assist you.

Bill

On the day of your departure or, if you like, the evening before, reception will draw up your hotel bill.

 

Blankets

If you need additional blankets, please contact our reception team.

Breakfast
  • Brandner restaurant breakfast buffet
  • Monday - Friday from 06:30 am - 10:30 am
  • Weekend and on holidays from 07:00 am - 11:00 am
  • 19.00 Euro per hotel guest and breakfast
  • 21.00 Euro per non-hotel guests and breakfast

Breakfast for non-hotel guests only on request, please place your order by phone.

C

Check-out

Check-out time is 11:00 am. Late checkout is subject to availability. Please contact the front desk.

Church service

On Sundays 10:00 am you have the possibility to join the church service in the Dom St. Peter cathedral.

Corona

Even after the coronavirus pandemic, viral infections will keep us busy and plaguing us, especially in the cold season. Individual hygiene measures are therefore still useful and should be standard. That is why we ask you, for example to keep a minimum distance. We want to continue to be your safe place of well being in the future. Therefore, stay responsible. We remain so too.

Cot

Of course we will gladly provide a cot on request and availability.

Credit cards

We accept: American Express, Diners, Mastercard, Visa Card. And as additional payment methods EC, Chinese Union Pay, Paypal and cash.

D

Doctor

In emergency contact the front desk and we will contact the doctor on service. Next hospital is the Barmherzige Brüder hospital; Prüfeninger Straße 86.

Dogs

Dogs are very welcome and we allow pets to stay in our guest rooms for additional surchange of 10.00 Euro per day and per room.

E

Email

You have the possibility to send messages to our hotel central email account. Therefore, your name and your room number has to be stated in the subject line. The central email address is regensburg@sorat-hotels.com.

Emergency exits

We have a plenty of emergency exits. These are to be found on every floor. Refer to the escape routes on the inside of your room door for further details.

Excursions

For information concerning day tripping and excursions whether it is by car or by foot, please contact our front desk team.

F

Fire

Fire? Accident? Inform our reception team immediately. Further notes and information regarding the safety procedures in our safety instructions.

G

Gift voucher

Please contact our front desk team if you would like to buy a gift voucher for a hotel stay or the restaurant.

H

Hygiene products

If you have forgotten your toothbrush, the reception team will be pleased to help with additional hygiene products like toothbrush, toothpaste, disposable razor.

I

Internet

Wifi is free of charge throughout the hotel. Contact the reception for the password. We are happy to help with questions regarding your internet connection.

Ironing

An iron and an ironing board you will find at the front desk. Or we will bring it to your room. Kindly contact our front desk.

J

Jewel

We cannot offer a jewel, but if you need a little icing on the cake for an anniversary, birthday or other occasion... please let our reception team know. Maybe we have an idea.

K

Key

We have no keycards or an app for smartphones. We have very classic room keys. Therefore, when leaving the hotel and of course on departure, please always leave it your key at the reception.

L

Laundry

We will gladly take care of your laundry and dry-cleaning. Laundry bag is in your wardrobe. Leave the bag with your stuff at the reception, there you will also receive a laundry list with details.

Lost and found

You are missing something? Kindly contact the front desk for any information about lost and found items. We keep lost properties one year.

Loyalty program

With our loyalty program we are rewarding your loyalty. Become a member now. You will receive advantages and more. Join our loyalty program.

Luggage service

Our hotel staff will however be pleased to help if you require assistance. Give us a hint.

Lunch boxes

On request we prepare lunch boxes for your trips, excursion or for your trip back home. Contact the front desk to place your order one day in advance.

M

Meetings

We offer meeting facilities for up to 120 persons. Contact our event team, our staff are happy to assist you. Or browse our website www.sorat-hotels.com section meetings.

Messages

Written messages or telephone messages you will find at the front desk.

Mini fridge

Our suites and comfort rooms facing the river are equipped with a mini fridge.

N

Non-smoking

Our hotel is non-smoking. All rooms, all public areas inside the hotel and the restaurants are non-smoking areas. You are allowed to smoke on the balconies and outside of the hotel.

 

O

Opinion

Your opinion is important for us. We would like to encourage you to leave comments in case complaints praise or suggestions for improvement. Let us know your feedback during your stay or after arrival via online review on a rating website.

P

Parking

The parking lots are available in the underground garage; directly accessible via elevator. Hotel parking will be charged with 17.00 Euro per day and car. Additional public parking spaces are available in the area. Please note any fees and parking disc requirements.

Pharmacy

The nearest pharmacy is located at Watmarkt 9, old town. We can show it on the map. The pharmacy emergency service calendar is available at the reception.

Pillows

 

For additional or allergic pillows kindly contact the front desk and choose from the pillow menu. 

Post office

For stamps contact our reception team. It is possible for you to leave any outgoing mail at the reception. It will be posted for you.

 

Public transport

Next bus stop is Thundorferstraße; 800 m. You have access to lines 1, 2 and 11. Timetables are available at the front desk. You may also contact the front desk for any further information about directions to the surrounding tourist attractions.

Q

R

Reception

Contact us 24 hours. Daily. It doesn‘t matter whether it‘s winter, spring, summer or autumn. Christmas or Easter. Dial + 49 941 - 810 40.

Restaurant
  • Brandner restaurant with regional and international cuisine
  • Thursday - Saturday from 06:00 pm - 10:00 pm
  • Sunday - Wednesday days off

Exclusive opening hours on days off upon request, 10 guests minimum.

Room service

Sorry, we do not offer room service. Please drop by reception.

S

Safe

You can store your valuables in a safe at the reception free of charge. The suites are endued with a room safe. The hotel is not liable for any valuables left in the room, room safe or hotel safe.

Sewing kit

Small sewing kits with safety pins, sewing thread,sewing needle and spare buttons are available at the reception.

Shoe shine

You will find a shoe shine machine for cleaning shoes in front of the public toilets on the ground floor.

Shopping

As far as shopping is concerned, Regensburg is also a little grab bag. We are happy to give insider tips.

T

Taxi

If you would like to order a taxi, please contact our front desk team.

Technical issues

If you have any technical issues in your room, kindly contact our reception team.

Towels

For daily change of towels please leave the towels on the bathroom floor or contact the front desk. 

U

V

Vegetarians

Vegetarians are welcome. Vegans too, by the way. Contact our colleagues in the restaurant.

W

Wellness

Sauna and fitness facilities are on the third floor. Open 04:00 pm - 10:00 pm. During the whole summer season we activate the sauna only on request. For details and sauna appointments ask our reception team. For massage and cosmetic appointments please contact Doris Prause. Use her online calendar. Or send an email: rebalancing-dorisprause@gmx.de.

X

Y

Z

Zero

One bullet is missing... If you have any questions, please always contact our team at reception.