Sorat Hotels DE

SORAT Hotel Ambassador Berlin

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Reviews in the hotel

Guest satisfaction index

Based on 3960 reviews across the hotel

86%

Excellent

Customer rating

Excellent 602

Good 192

Ok 25

So-So 5

Unsatisfying 0

Rating summary

Value for money 84%

Room 74%

Location 94%

Cleanliness 84%

Service 88%

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88%

Review , , 40 - 49 years,

Fine, we were lucky it was not too hot. There was no air ... More

Fine, we were lucky it was not too hot. There was no air conditioning...

Value for money 80%

Room 80%

Location 100%

Cleanliness 100%

Service 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

94%

Review , , 80 - 89 years,

As I told You above we have been staying at Your nice Hotel the ... More

As I told You above we have been staying at Your nice Hotel the last 4 years. We are planning to come back next year also, and maybe we could be upgraded to a comfort room? We had a nice overall experience! Thank You.

Value for money 80%

Room 80%

Location 100%

Cleanliness 100%

Service 100%

Breakfast 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

44%

Review , , 40 - 49 years, Business

I booked and fully paid for three nights but only spent one ... More

I booked and fully paid for three nights but only spent one night in the hotel. I moved to another nearby hotel and spent rest of two nights there. The hotel has no airconditioning. In July summer the room was hot throughout the day as sun stays till 9 pm in the evening. The hotel provides a small table fan which provides no respite from hot weather. You can open the window risking insects coming inside the room but window on one side (which is obvious) does not provides prpoer ventilation or circulation of air. I was not able to sleep in this environment. Next morning I requested at receiption if they can give me a room in back side row (to avoid full day exposure of sun through glass window) but the lady said there is no room available, I can check next day. That was enough for me to look for another hotel. In the evening I did not come back to this hotel and spent second night in another hotel. On next morning I came back and formaly checked out. They told me no money can be refunded (although formaly checked out one day/night earlier). It is unfair that hotel did not specify that it does not have airconditioning.

Value for money 20%

Room 20%

Location 80%

Cleanliness 60%

Service 40%

86%

Review , , 30 - 39 years, Business

The hotel is old, but clean and comfortable. Very good location. ... More

The hotel is old, but clean and comfortable. Very good location. Breakfast is super! But there is no air conditioner in the room.

Value for money 60%

Room 60%

Location 100%

Cleanliness 100%

Service 100%

Breakfast 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

88%

Review , , 50 - 59 years,

My experience n Berlin was very pleasant. More

My experience n Berlin was very pleasant.

Value for money 80%

Room 80%

Location 80%

Cleanliness 100%

Service 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

66%

Review 29. Juni 2019, Anonymous, 20 - 29 years, Business

Average, very bad wi-fi More

Average, very bad wi-fi

Value for money 40%

Room 60%

Location 100%

Cleanliness 60%

Service 40%

Breakfast 100%

96%

Review , , 60 - 69 years,

Very enjoyable and relaxing More

Very enjoyable and relaxing

Value for money 100%

Room 100%

Location 80%

Cleanliness 100%

Service 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

76%

Review 23. Juni 2019, Anonymous, 60 - 69 years,

Air conditioning is missing More

Air conditioning is missing

Value for money 80%

Room 60%

Location 80%

Cleanliness 80%

Service 80%

76%

Review 19. Juni 2019, Anonymous, 50 - 59 years,

Pleasant stay, good location, friendly staff, nice bathroom, but ... More

Pleasant stay, good location, friendly staff, nice bathroom, but the room need a bit of restoration (new carpet and furniture).

Value for money 80%

Room 60%

Location 100%

Cleanliness 60%

Service 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

92%

Review , , 70 - 79 years,

The experience was very good. All in all, a good hotel that I am ... More

The experience was very good. All in all, a good hotel that I am happy to recommend to my friends and certainly hope to return to on another visit to Berlin. Thank you.

Value for money 100%

Room 80%

Location 100%

Cleanliness 100%

Service 100%

Breakfast 100%

Bar 60%

80%

Review , , 10 - 19 years,

Staff were polite and helpful, the room was good for the price ... More

Staff were polite and helpful, the room was good for the price paid and the location is great, theres a ubahn station very close to the hotel, the hotel is also a ten to fifteen minute walk away from tiergarten which made travel easy.

Value for money 80%

Room 80%

Location 100%

Cleanliness 80%

Service 60%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

96%

Review , , 70 - 79 years,

We did not appreciate the lack of ventilation in the ... More

We did not appreciate the lack of ventilation in the bathroom.The rooms are not air-conditioned, which will make it difficult to sleep in summer times with closed windows.On the other hand, we highly praised the staff for its kindness and efficiency.

Value for money 80%

Room 100%

Location 100%

Cleanliness 100%

Service 100%

Breakfast 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

40%

Review 28. Mai 2019, Anonymous, 40 - 49 years,

Not good. Not at all. More

Not good. Not at all.

Value for money 40%

Room 40%

Location 60%

Cleanliness 20%

Service 60%

Bar 20%

88%

Review , , 40 - 49 years,

Service and price are good More

Service and price are good

Value for money 100%

Room 80%

Location 100%

Cleanliness 80%

Service 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

90%

Review , , 40 - 49 years,

Great experience, we'll definitely get back! More

Great experience, we'll definitely get back!

Value for money 80%

Room 80%

Location 100%

Cleanliness 100%

Service 100%

Bar 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

88%

Review 9. April 2019, Anonymous, 60 - 69 years,

Feel very good in Berlin More

Feel very good in Berlin

Value for money 80%

Room 80%

Location 100%

Cleanliness 100%

Service 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

84%

Review 7. April 2019, Anonymous, 70 - 79 years,

Very good.15 euros more expensive than I would normally ... More

Very good.15 euros more expensive than I would normally pay.plenty of good, and reasonable, restaurants in the area.

Value for money 80%

Room 80%

Location 100%

Cleanliness 80%

Service 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

92%

Review , , 60 - 69 years, Business

Very good comfortable hotel More

Very good comfortable hotel

Value for money 60%

Room 80%

Location 100%

Cleanliness 100%

Service 100%

Breakfast 100%

Bar 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

80%

Review , , 30 - 39 years,

I stayed there for 6 nights. It was ok for someone to stay ... More

I stayed there for 6 nights. It was ok for someone to stay alone. There was wifi and a small desk to work in the room. Not that comfortable beds though and some noise early in the morning.

Value for money 80%

Room 60%

Location 80%

Cleanliness 80%

Service 80%

Bar 100%

86%

Review , , 50 - 59 years, Business

Fine! No kind of problem More

Fine! No kind of problem

Value for money 100%

Room 60%

Location 80%

Cleanliness 80%

Service 100%

Breakfast 100%

Bar 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

100%

Review , , 40 - 49 years, Business

Nice room, excellent breakfast buffet, friendly staff and a ... More

Nice room, excellent breakfast buffet, friendly staff and a great service to get free drink and snack after a day on ITB

Value for money 100%

Room 100%

Location 100%

Cleanliness 100%

Service 100%

Breakfast 100%

Bar 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

66%

Review 11. März 2019, Anonymous, 50 - 59 years, Business

Sad to see the standard drops here so much. Poor service at ... More

Sad to see the standard drops here so much. Poor service at reception and no engineer after 5pm and on weekend ? ALL international hotels have engineers on duty 24/7!!!! TV channels down and room very tired and looks very old.. Bring back the friendly staff from last year please. Best staff were the Room Attendants - big smiles and nice welcome

Value for money 60%

Room 40%

Location 100%

Cleanliness 100%

Service 40%

Breakfast 60%

84%

Review 11. März 2019, Anonymous, 50 - 59 years, Business

Value of money, good service. this is why we are always stay ... More

Value of money, good service. this is why we are always stay your hotel very year. But it'll be great if you can offer special rate for RG like us rather than book thru online channel and get better than your direct contact.

Value for money 80%

Room 80%

Location 100%

Cleanliness 80%

Service 80%

Breakfast 80%

88%

Review 11. März 2019, Anonymous, 60 - 69 years,

We stay at Sorat Ambassodor Hotel on each and every visit to ... More

We stay at Sorat Ambassodor Hotel on each and every visit to Berlin for 10 years and shall continue doing so (if we get same moderate price of course)

Value for money 80%

Room 80%

Location 100%

Cleanliness 80%

Service 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

96%

Review , , 50 - 59 years,

It was really amazing More

It was really amazing

Value for money 100%

Room 80%

Location 100%

Cleanliness 100%

Service 100%

Breakfast 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

100%

Review 26. Februar 2019, Anonymous, 50 - 59 years,

It was wonderful ... ... ... ... ... ... ... . as usual!! ALL ... More

It was wonderful ... ... ... ... ... ... ... . as usual!! ALL the TEAM were FREINDLY and VERY HELPFUL at the Reception and housekeeping staff and before all ... ... ... ... ... ... ALL RESERVATION personnel in particular (Mr. Voigt, Mrs. Feuer, and Mr. Mohamed Hassan ). They were very FRIENDLY and very HELPFUL and extremely COOPERATIVE!!

Value for money 100%

Room 100%

Location 100%

Cleanliness 100%

Service 100%

94%

Review 16. Februar 2019, Anonymous, 50 - 59 years, Business

Great! It would be great to have coffeemaker in the room. More

Great! It would be great to have coffeemaker in the room.

Value for money 100%

Room 80%

Location 100%

Cleanliness 100%

Service 80%

Breakfast 100%

76%

Review 12. Februar 2019, Anonymous, 50 - 59 years, Business

Xxxxxxxxxxxxxxxxxxxxcx More

Xxxxxxxxxxxxxxxxxxxxcx

Value for money 80%

Room 60%

Location 100%

Cleanliness 80%

Service 100%

Breakfast 40%

86%

Review , , 50 - 59 years,

Very nice hotel with good standard and location. A big plus for ... More

Very nice hotel with good standard and location. A big plus for Döner across the street!

Value for money 80%

Room 80%

Location 100%

Cleanliness 80%

Service 80%

Breakfast 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

98%

Review , , 50 - 59 years, Business

I had a very comfortable stay at the Sorat Hotel and I really ... More

I had a very comfortable stay at the Sorat Hotel and I really appreciated the friendliness of all staff (even the cleaning ladies in the hall).

Value for money 100%

Room 80%

Location 100%

Cleanliness 100%

Service 100%

Breakfast 100%

Bar 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

80%

Review , , 50 - 59 years,

This hotel is old, but is in the heart of Shøneberg. Shopping, ... More

This hotel is old, but is in the heart of Shøneberg. Shopping, restaurant and everything you need.

Value for money 80%

Room 60%

Location 80%

Cleanliness 80%

Service 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

76%

Review 18. Dezember 2018, Anonymous, 70 - 79 years,

Very satisfied. Also got a welcome drink at the bar, Nice! More

Very satisfied. Also got a welcome drink at the bar, Nice!

Value for money 80%

Room 80%

Location 100%

Cleanliness 80%

Service 60%

Bar 60%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

90%

Review , , 70 - 79 years,

Often stay at this hotel because the room is always at least ... More

Often stay at this hotel because the room is always at least adequate and the price and location excellent.

Value for money 100%

Room 60%

Location 100%

Cleanliness 80%

Service 100%

Bar 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

94%

Review , , 60 - 69 years, Business

Something between good and exelence More

Something between good and exelence

Value for money 80%

Room 80%

Location 100%

Cleanliness 100%

Service 100%

Breakfast 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

84%

Review , , 20 - 29 years,

I pass very good time in sorat hotel thanks More

I pass very good time in sorat hotel thanks

Value for money 80%

Room 80%

Location 100%

Cleanliness 80%

Service 80%

Bar 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

96%

Review , , 30 - 39 years,

Prima Hotel in Top-Lage. More

Prima Hotel in Top-Lage.

Value for money 100%

Room 80%

Location 100%

Cleanliness 100%

Service 100%

Breakfast 100%

Answer by the hotel Lieber Gast, vielen Dank für diese tolle Bewertung. Wir hoffen, Sie hatten eine angenehme Heimreise und freuen uns auf Ihren nächsten Besuch. Die Direktion

60%

Review 12. November 2018, Anonymous, 60 - 69 years, Business

Change carpets ... the musty odour is evident right after you ... More

Change carpets ... the musty odour is evident right after you enter the lobby

Value for money 40%

Room 20%

Location 60%

Cleanliness 40%

Service 80%

Breakfast 100%

Bar 80%

80%

Review 29. Oktober 2018, Anonymous, 30 - 39 years, Business

It was ok, but wouldn't recommend for business trips. More

It was ok, but wouldn't recommend for business trips.

Value for money 60%

Room 40%

Location 100%

Cleanliness 100%

Service 100%

90%

Review , , 40 - 49 years,

Comfortable with convenience More

Comfortable with convenience

Value for money 100%

Room 80%

Location 80%

Cleanliness 80%

Service 100%

Breakfast 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

84%

Review 27. September 2018, Anonymous, 30 - 39 years,

Price was equal to quality. More

Price was equal to quality.

Value for money 80%

Room 80%

Location 100%

Cleanliness 100%

Service 80%

Breakfast 60%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

92%

Review , , 30 - 39 years, Leisure

All Ok!!!!!!!!!!!!!!!!! More

All Ok!!!!!!!!!!!!!!!!!

Value for money 80%

Room 80%

Location 100%

Cleanliness 100%

Service 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

88%

Review 12. September 2018, Anonymous, 70 - 79 years, Leisure

A good hotel, located near the underground and a bus to Unter ... More

A good hotel, located near the underground and a bus to Unter den Linden, Museumsinsel and Alexandet platz. I have stayed there around 10 times, and this is my hotel in Berlin also for the future.

Value for money 80%

Room 80%

Location 100%

Cleanliness 100%

Service 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

74%

Review 10. September 2018, Anonymous, 50 - 59 years, Leisure

Good. Lovely breakfast. Clean beds.But I think that you could ... More

Good. Lovely breakfast. Clean beds. But I think that you could have our luggage for free in your luggage room when we have been guests for 4 nights. That kind of service we really had expected from a hotel like yours when we checked out early and had a late flight back.

Value for money 60%

Room 60%

Location 100%

Cleanliness 80%

Service 40%

Breakfast 100%

Answer by the hotel Dear guest, thank you very much for your feedback. The luggage storage is not free of charge because the luggage is insured. Kind regards. The Management

80%

Review , , 50 - 59 years, Leisure

A good hotel in a good location and very competitive price. More

A good hotel in a good location and very competitive price.

Value for money 80%

Room 60%

Location 100%

Cleanliness 80%

Service 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

88%

Review 12. August 2018, Anonymous, 60 - 69 years, Leisure

The hotel is quiet and has very good location. The temperature ... More

The hotel is quiet and has very good location. The temperature outside was over 30 degrees every day so it was also too hot in the room. Would need air conditioning.

Value for money 80%

Room 60%

Location 100%

Cleanliness 100%

Service 100%

Answer by the hotel Dear Guest,
Thank you so much for this great review. You have to see that our hotel was built in the Mid-Sixtys where Air Condition was not intended.
We hope to see you soon again! Kind regards, the Management

94%

Review , , 40 - 49 years, Leisure

A nice and clean hotel with good end friendly service. ... More

A nice and clean hotel with good end friendly service. Unfortunately no A/C, that would give highest rate.

Value for money 100%

Room 80%

Location 100%

Cleanliness 100%

Service 100%

Bar 80%

Answer by the hotel Dear Guest,
Thank you so much for this great review. You have to see that our hotel was built in the Mid-Sixtys where Air Condition was not intended.
We hope to see you soon again! Kind regards, the Management

100%

Review 27. Juli 2018, Anonymous, 20 - 29 years, Leisure

Really good hotel in a good location have booked to stay again ... More

Really good hotel in a good location have booked to stay again at the end of the year and will continue to use for many years but WiFi Is useless 75% of the time it wasn't working or was so slow as to make my tablet believe it wasn't working.

Value for money 100%

Room 100%

Location 100%

Cleanliness 100%

Service 100%

Answer by the hotel Dear Guest,
Thank you so much for this great review. We are more than happy about your 100% scoring and we will pass it on to our team as this is super motivating.
We are always working on optimizing the free WiFi for our guests, please excuse if you have had trouble with connecting.
We hope to see you soon again! Kind regards, the Management

94%

Review , , 50 - 59 years, Leisure

Always excellent stay at this hotel. Great breakfast, great ... More

Always excellent stay at this hotel. Great breakfast, great service, great location

Value for money 80%

Room 80%

Location 100%

Cleanliness 100%

Service 100%

Breakfast 100%

Bar 100%

Answer by the hotel Dear Guest,
Thank you very much for your feedback and your recommendation. We are always happy to have you with us. Kind regards, the Management

84%

Review , , 40 - 49 years, Business

Very good but half of my room faced a power-cut for one night. ... More

Very good but half of my room faced a power-cut for one night. Because of this, the battery of my laptop was almost empty. I had not noticed this situation before I wake up, so, I had a little difficulty to work with the computer at the morning.

Value for money 100%

Room 80%

Location 80%

Cleanliness 80%

Service 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! We are very sorry that you had problems with your computer due to the power-cut. Kind regards, the Management

92%

Review 16. Juli 2018, Anonymous, 30 - 39 years, Business

In general good. My room was very work due to hot weather and ... More

In general good. My room was very work due to hot weather and west facing. Internet was terrible throughout my 5 nights stay. I can't even open normal webpages.

Value for money 100%

Room 100%

Location 100%

Cleanliness 100%

Service 60%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Concerning the WiFi Connection, we are working on this subject. Kind regards, the Management

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