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SORAT Hotels DE

SORAT Hotel Ambassador Berlin

Online booking

Reviews in the hotel

Guest satisfaction index

Based on 2819 reviews across the hotel

84%

Excellent

Customer rating

Excellent 1893

Good 827

Ok 89

So-So 10

Unsatisfying 0

Rating summary

Value for money 82%

Room 74%

Location 92%

Cleanliness 84%

Service 88%

Sort by
LeisureBusinessPositive firstNegative first
80%

Review 18. Februar 2017, Anonymous, 50 - 59 years, Business

Room and breakfast prices too high- More

Room and breakfast prices too high-

Value for money 60%

Room 80%

Location 100%

Cleanliness 80%

Service 80%

Answer by the hotel Dear Guest, thank you very much for your feedback. We are very pleased that you stayed at SORAT Hotel Ambassador Berlin for several times. Best regards, the General Manager

84%

Review , , 70 - 79 years, Business

WiFi connection was poor. It is too strict nowadays that only ... More

WiFi connection was poor. It is too strict nowadays that only one device allowed to connect to free WiFi, also connection speed was very slow especially on night.

Value for money 80%

Room 60%

Location 100%

Cleanliness 80%

Service 80%

Breakfast 100%

Answer by the hotel Dear Guest, thank you very much for your feedback. We are sorry about the wifi connection but this may happen because of a lot of people used internet at the same time. For the next time, you can get a multiple socket at the reception if you need more sockets. Best regards, the General Manager

92%

Review , , 60 - 69 years, Business

The hotel was very nice and the personnel were very helpful. More

The hotel was very nice and the personnel were very helpful.

Value for money 80%

Room 80%

Location 80%

Cleanliness 100%

Service 100%

Breakfast 100%

Bar 100%

Answer by the hotel Dear Guest, thank you very much for your stay at SORAT Hotel Ambassador Berlin and your feedback. Best regards, the General Manager

100%

Review 16. Februar 2017, Anonymous, 60 - 69 years, Business

Excellent. The staff was extremely accommodating and made my ... More

Excellent. The staff was extremely accommodating and made my early arrival less difficult. Check out was easy and efficient.

Value for money 100%

Room 100%

Location 100%

Cleanliness 100%

Service 100%

Answer by the hotel Dear Guest, thank you very much for your wonderful feedback! We are very happy that you such an excellent stay at SORAT Hotel Ambassador Berlin. Best regards, the General Manager

74%

Review , , 40 - 49 years, Business

Good experience for first impact with Berlin More

Good experience for first impact with Berlin

Value for money 60%

Room 60%

Location 80%

Cleanliness 80%

Service 80%

Bar 80%

Answer by the hotel Dear Guest, thank you very much for your feedback. We are are happy to hear that you had a good stay at SORAT Hotel Ambassador Berlin. It would be very helpfull to know what you missed at the hotel room. Best regards, the General Manager

100%

Review , , 40 - 49 years, Business

Great value for the money! More

Great value for the money!

Value for money 100%

Room 100%

Location 100%

Cleanliness 100%

Service 100%

Breakfast 100%

Answer by the hotel Dear Guest, we thank you for 100% feedback! Best regards, the General Manager

94%

Review 4. Februar 2017, Anonymous, 70 - 79 years, Business

Friendly welcome; good number of staff at reception. More

Friendly welcome; good number of staff at reception.

Value for money 100%

Room 80%

Location 100%

Cleanliness 100%

Service 100%

Breakfast 100%

Bar 80%

Answer by the hotel Dear Guest, great to hear that you had a good stay at SORAT Hotel Ambassador Berlin! Best regards, the General Manager

84%

Review 30. Januar 2017, Anonymous, 40 - 49 years, Leisure

Top Location in the middle of Berlin More

Top Location in the middle of Berlin

Value for money 80%

Room 80%

Location 100%

Cleanliness 80%

Service 80%

Answer by the hotel Dear Guest, thank you very much for your feedback and your great rating of SORAT Hotel Ambassador Berlin. Best regards, the General Manager

96%

Review , , 60 - 69 years, Leisure

Very good. Some rooms need renovation. Returning guests (my ... More

Very good. Some rooms need renovation.
Returning guests (my sixth time) should be
upgraded in room level!

Value for money 100%

Room 80%

Location 100%

Cleanliness 100%

Service 100%

Answer by the hotel Dear Guest, thank you very much for your feedback! We are happy to hear that you enjoyed your stay at SORAT Hotel Ambassador Berlin. For a small amount, you can book the rooms of the comfort category and participate on the additional services like coffee & tea maker in the room, bathrobe and drinks from the fridge on the floor. Best regards, the General Manager

92%

Review 24. Januar 2017, Anonymous, 50 - 59 years, Business

Very good value for money with well trained staff. The hotel is ... More

Very good value for money with well trained staff. The hotel is situated close to the main shopping area and three train stops from the central tourist area.

Value for money 100%

Room 80%

Location 100%

Cleanliness 100%

Service 100%

Breakfast 80%

Bar 80%

Answer by the hotel Dear Guest, thank you very much for your great compliment for our staff at SORAT Hotel Ambassador Berlin. We would be happy to welcome you again at SORAT Hotel Ambassador Berlin! Best regards, the General Manager

96%

Review , , 30 - 39 years, Business

Good. The water in the room and the machine to heat water great ... More

Good. The water in the room and the machine to heat water great idea

Value for money 100%

Room 100%

Location 100%

Cleanliness 100%

Service 80%

96%

Review 18. Januar 2017, Anonymous, 60 - 69 years, Leisure

Good service in a central location. Good value for money. More

Good service in a central location. Good value for money.

Value for money 100%

Room 80%

Location 100%

Cleanliness 100%

Service 100%

Breakfast 100%

Answer by the hotel Dear Guest, we are happy to read your feedback about your stay at SORAT Hotel Ambassador Berlin. Best regards, the General Manager

100%

Review , , 50 - 59 years, Leisure

Generaly a very good stay, only problem was interrupted sleep on ... More

Generaly a very good stay, only problem was interrupted sleep on last night by noisy guests in room above.
Staff were absolutely fantastic as always. It's nice to be remembered as a regular guest

Value for money 100%

Room 100%

Location 100%

Cleanliness 100%

Service 100%

Breakfast 100%

Bar 100%

Answer by the hotel Dear Guest, we thank you very much for your feddback. It is great to know that you had a nice stay at SORAT Hotel Ambassador Berlin and we would be very happy to welcome you again in the future! Best regards, the General Manager

72%

Review , , 40 - 49 years, Leisure

OK but a bit cold and worn, and that goes for hotel as well as ... More

OK but a bit cold and worn, and that goes for hotel as well as staff.

Value for money 80%

Room 80%

Location 100%

Cleanliness 60%

Service 40%

Answer by the hotel Dear Guest, we thank you very much for your feedback. We are sorry that you were unhappy with our service. Generally, you have the possibility to leave your key at the reception and on this way, both person have access to the room. We would like to offer our guests transparent rates and we only want to charge the guests for the service the want. This means, that the luggage staorge will be charged extra to the guests who use it, and the luggage will be stored insured and locked. Best regards, the General Manager

96%

Review , , 30 - 39 years, Leisure

Wonderful. Thank you for a great stay! More

Wonderful. Thank you for a great stay!

Value for money 100%

Room 80%

Location 100%

Cleanliness 100%

Service 100%

Breakfast 100%

Answer by the hotel Dear Guest, thank you very much for your kind feedback. We are happy to hear that you had a good stay at SORAT Hotel Ambassador Berlin! Best regards, the General Manager

100%

Review , , 70 - 79 years, Leisure

AS ALLWAYS -VERY GOOD. More

AS ALLWAYS -VERY GOOD.

Value for money 100%

Room 100%

Location 100%

Cleanliness 100%

Service 100%

Answer by the hotel Dear Guest, thank you very much for your excellent feedback! Best regards, the General Manager

74%

Review 27. Dezember 2016, Anonymous, 30 - 39 years, Leisure

strange arrangement for a comfort room next to the elevator. it ... More

strange arrangement for a comfort room next to the elevator. it was quite loud during the night.

Value for money 60%

Room 60%

Location 60%

Cleanliness 100%

Service 80%

Breakfast 80%

Answer by the hotel Dear Guest, we thank you very much for your feedback. Our comfort rooms are fully renovated and refurbished rooms with coffee & tea facilities in the rooms, free drinks and a bathrobe and you got a free of charge upgrade to the comfort category. Best regards, the General Manager

68%

Review 21. Dezember 2016, Anonymous, 50 - 59 years, Leisure

I enjoy my stay, and I will come back, but will have a comfort ... More

I enjoy my stay, and I will come back, but will have a comfort room.

Value for money 60%

Room 60%

Location 80%

Cleanliness 60%

Service 80%

Answer by the hotel Dear Guest, thank you very much for your feedback. We can recommend the comfort category with other services like coffee & tea facilities in the room, a bathrobe and free drinks from the fridge! Best regards, the General Manager

94%

Review , , 40 - 49 years, Leisure

Nice hotell and the location was fine. More

Nice hotell and the location was fine.

Value for money 100%

Room 80%

Location 80%

Cleanliness 100%

Service 100%

Bar 100%

Answer by the hotel Dear Guest, thank you very much for your feedback. It is good to know that you had a pleasant stay at SORAT Hotel Ambassador Berlin! Best regards, the General Manager

80%

Review , , 40 - 49 years, Business

I think it is good. One noisy thing is the continuous change of ... More

I think it is good. One noisy thing is the continuous change of wifi password

Value for money 100%

Room 80%

Location 80%

Cleanliness 80%

Service 80%

Breakfast 60%

Answer by the hotel Dear Guest, thank you very much for your feedback. The change of the password to use the free of charge Wifi is for security reasons. Best regards, the General Manager

84%

Review 14. Dezember 2016, Anonymous, 60 - 69 years, Leisure

Very good as it is every time More

Very good as it is every time

Value for money 80%

Room 80%

Location 100%

Cleanliness 80%

Service 80%

Answer by the hotel Lieber Gast, vielen Dank für Ihre schöne Bewertung! Es freut uns sehr, dass es Ihnen gut gefallen hat im SORAT Hotel Ambassador Berlin und wir Sie mit unserer Leistung überzeugen konnten. Viele Grüße, die Direktion

80%

Review 12. Dezember 2016, Anonymous, 40 - 49 years, Leisure

very good service and excellent staying More

very good service and excellent staying

Value for money 80%

Room 80%

Location 80%

Cleanliness 80%

Service 80%

Answer by the hotel Dear Guest, thank you very much for your kind feedback. We hope to welcome you soon at SORAT Hotel Ambassador Berlin. Best regards, the General Manager

86%

Review 9. Dezember 2016, Anonymous, 50 - 59 years, Business

good room and good DIn prices for sure More

good room and good DIn prices for sure

Value for money 80%

Room 80%

Location 100%

Cleanliness 80%

Service 80%

Breakfast 100%

Answer by the hotel Dear Guest, thank you very much for your feedback. We hope to welcome you again at SORAT Hotel Ambassador Berlin. Best regards, the General Manager

52%

Review 8. Dezember 2016, Anonymous, 50 - 59 years, Leisure

I do not think I will book this hotel next time I'm coming to ... More

I do not think I will book this hotel next time I'm coming to Berlin

Value for money 40%

Room 60%

Location 80%

Cleanliness 40%

Service 40%

Answer by the hotel Dear Guest, thank you very much for your feedback. We are sorry that you wasn't satisfied with your stay at SORAT Hotel Ambassador Berlin. It would help us if you give us details about your stay regarding your issues. For the next time, we recommend to book our comfort category which offers you renovated new rooms and other amenities. Best regards, the General Manager

100%

Review 8. Dezember 2016, Anonymous, 20 - 29 years, Leisure

Beautiful and kind and clear More

Beautiful and kind and clear

Value for money 100%

Room 100%

Location 100%

Cleanliness 100%

Service 100%

Breakfast 100%

Answer by the hotel Dear Guest, thank you very much for your kind recommendation. Best regards, the General Manager

76%

Review 8. Dezember 2016, Anonymous, 60 - 69 years, Business

Very good location and friendly service.(Unfortunately, I was ... More

Very good location and friendly service.
(Unfortunately, I was not able to book a room with a DIN-rebate)

Value for money 60%

Room 80%

Location 100%

Cleanliness 60%

Service 80%

Breakfast 80%

Answer by the hotel Dear Guest, thank you very much for your feedback. For the next time we recommend to contact our reservations department directly. Best regards, the General Manager

92%

Review 6. Dezember 2016, Anonymous, 30 - 39 years, Leisure

That was my 4th stay. Think it means something. More

That was my 4th stay. Think it means something.

Value for money 100%

Room 100%

Location 100%

Cleanliness 100%

Service 100%

Breakfast 60%

Bar 80%

Answer by the hotel Dear Guest, thank you very much for your recommendation. We thank you for staying four times at SORAT Hotel Ambassador Berlin. Best regards, the General Manager

76%

Review 5. Dezember 2016, Anonymous, 20 - 29 years, Leisure

Great location. Minimal amenities. The only part that was bad is ... More

Great location. Minimal amenities. The only part that was bad is there are no outlets near the bed.

Value for money 80%

Room 80%

Location 100%

Cleanliness 80%

Service 60%

Breakfast 60%

Answer by the hotel Dear Guest, thank you very much for your feedback. We are sorry that were not satisfied with our breakfast. It would be nice to have more details about what you missed. Best regards, the General Manager

100%

Review 4. Dezember 2016, Anonymous, 30 - 39 years, Leisure

Very good hotel, excellent staff and great value for money. More

Very good hotel, excellent staff and great value for money.

Value for money 100%

Room 100%

Location 100%

Cleanliness 100%

Service 100%

Breakfast 100%

Bar 100%

Answer by the hotel Dear Guest, thank you very much for the compliments for our staff. Best regards, the General Manager

70%

Review 2. Dezember 2016, Anonymous, 60 - 69 years, Business

Positive and acceptable. More

Positive and acceptable.

Value for money 80%

Room 60%

Location 100%

Cleanliness 60%

Service 60%

Breakfast 60%

56%

Review 30. November 2016, Anonymous, 50 - 59 years, Leisure

average hotel very shabby and tired need complete upgrade More

average hotel very shabby and tired need complete upgrade

Value for money 60%

Room 40%

Location 60%

Cleanliness 60%

Service 60%

Bar 60%

Answer by the hotel Dear Guest, thank you very much for your feedback. All public areas of our hotel are renovated and all rooms of the comfort category too. For the next time, we recommend to try this category, if you would like to have more service. Best regards, the General Manager

100%

Review , , 30 - 39 years, Business

Very nice hotel to stay More

Very nice hotel to stay

Value for money 100%

Room 100%

Location 100%

Cleanliness 100%

Service 100%

Breakfast 100%

Answer by the hotel Dear Guest, thank you very much for your feedback! Best regards, the General Manager

88%

Review , , 60 - 69 years, Leisure

Very nice hotel. Good atmosphere and very friendly staff. ... More

Very nice hotel. Good atmosphere and very friendly staff. Coverage of the WIFI could be better. Impossible to use in the room. But at the ground floor it was OK.

Value for money 100%

Room 80%

Location 100%

Cleanliness 60%

Service 100%

Answer by the hotel Dear Guest, thank you very very much for your feedback and your recommendation! Best regards, the General Manager

90%

Review , , 20 - 29 years, Leisure

Really good! Most of the staff were very willing to assist me ... More

Really good! Most of the staff were very willing to assist me during my entire stay and it was great! My only issue was regarding the check out payment, since I informed the reception during my check in that I would like to use the same credit card for my extra consumptions that I did the payment. The card that I used is a virtual one and is for online purchases. They told me that they could charge my card manually and everything would be good. The day of departure, I went to the reception for the check out, I was in hurry and the lady that checked me out she was insisted, probably she couldn't understand what I was saying and she was asking -loudly- for the physical card. She was saying "I need it (the card) to put it in my thing(?)" The thing was the card terminal where she was shaking it with her hands in the air, trying to make me understand what she was meaning. To be honest I found this fact a bit awkward, since were other people around, looking at us and the lady was screaming. My overall experience though was amazing, I literally loved my stay and I would love to come back soon!

Value for money 100%

Room 80%

Location 100%

Cleanliness 80%

Service 80%

Bar 100%

Answer by the hotel Dear Guest, thank you very much for taking the time for a feedback of your stay! We are sorry for the problems with the wifi but we had no complaints about from other guests at this time. Best regards, the General Manager

84%

Review , , 60 - 69 years, Business

Good, although the bathroom is small and old fashioned More

Good, although the bathroom is small and old fashioned

Value for money 80%

Room 60%

Location 80%

Cleanliness 80%

Service 100%

Breakfast 100%

80%

Review , , 40 - 49 years, Leisure

it was a very good experience. i will come back some day and i ... More

it was a very good experience. i will come back some day and i will recommend this hotel to others

Value for money 80%

Room 80%

Location 80%

Cleanliness 80%

Service 80%

Breakfast 80%

Bar 80%

Answer by the hotel Dear Guest, we thank you very much for your feedback and we are happy if you recommend our hotel to others. Best regards, the General Manager

84%

Review , , 50 - 59 years, Business

The hotel is very well situated, near the airport TEGEL, to go ... More

The hotel is very well situated, near the airport TEGEL, to go shopping and to go to the company DIN.

Value for money 80%

Room 80%

Location 80%

Cleanliness 80%

Service 80%

Breakfast 100%

Answer by the hotel Dear Guest, thank you very much for your feedback regarding your stay at SORAT Hotel Ambassador Berlin. We are happy to hear that you had a good stay at our hotel in Berlin. Best regards, the General Manager

80%

Review 16. November 2016, Anonymous, 80 - 89 years, Leisure

We have been to this hotel several times over the last four ... More

We have been to this hotel several times over the last four years. The location is great, and it can easily be reached with transit, which is important to us.

Value for money 80%

Room 80%

Location 80%

Cleanliness 80%

Service 100%

Bar 60%

Answer by the hotel Dear Guest, thank you very much for your feedback. It is great to hear that you had several nice stays at SORAT Hotel Ambassador Berlin! Best regards, the General Manager

86%

Review 15. November 2016, Anonymous, 30 - 39 years, Business

Pleasant, friendly and efficient reception, I was upgraded to a ... More

Pleasant, friendly and efficient reception, I was upgraded to a comfort room with tea and coffee making facilities, which after a stressful journey was very welcome. Good size room and practical layout. Spacious and modern conference room for our meeting. Attentive service. Fantastic location with public transport, shops, pubs, restaurants and the zoological gardens and park all within a short walking distance. Only let-down was the bathroom, which looked a bit faded and had a leaky bath tub.

Value for money 80%

Room 80%

Location 100%

Cleanliness 80%

Service 100%

Breakfast 80%

Answer by the hotel Dear Guest, thank you very much for your recommendation. Our technician will have a look on the bath tub. Best regards, the General Manager

92%

Review 14. November 2016, Anonymous, 40 - 49 years, Leisure

good hjkgk?djjm?dlj?j? More

good hjkgk?djjm?dlj?j?

Value for money 100%

Room 80%

Location 100%

Cleanliness 80%

Service 100%

Answer by the hotel Dear Guest, thank you very much for your feedback. Best regards, the General Manager

88%

Review , , 40 - 49 years, Leisure

The Hotel is in perfect location in Berlin and the service ... More

The Hotel is in perfect location in Berlin and the service charge is really good value for money

Value for money 100%

Room 80%

Location 100%

Cleanliness 80%

Service 80%

Answer by the hotel Dear Guest, thank you very much for your feedback. We are looking forward to welcome you again at SORAT Hotel Ambassador Berlin. Best regards, the General Manager

74%

Review 7. November 2016, Anonymous, 20 - 29 years, Business

Pleasant hotel, the rooms could be refreshed a little bit More

Pleasant hotel, the rooms could be refreshed a little bit

Value for money 60%

Room 60%

Location 100%

Cleanliness 80%

Service 80%

Breakfast 60%

Bar 80%

Answer by the hotel Dear Guest, thank you very much for your feedback. For the next time, we recommend to choose one of our refreshed rooms of the comfort category. Best regards, the General Manager

80%

Review , , 70 - 79 years, Leisure

Good, as usual. That why I always choose to stay in this hotel ... More

Good, as usual. That why I always choose to stay in this hotel when I am in Berlin.

Value for money 80%

Room 80%

Location 80%

Cleanliness 80%

Service 80%

Breakfast 80%

Answer by the hotel Dear Guest, thank you very much for your feedback regarding your stay at SORAT Hotel Ambassador Berlin. We are happy that you had a good stay at our hotel in Berlin. Best regards, the General Manager

80%

Review 7. November 2016, Anonymous, 40 - 49 years, Leisure

Great price, great neighborhood, the rooms need a little ... More

Great price, great neighborhood, the rooms need a little updating, unreliable wifi.

Value for money 100%

Room 60%

Location 100%

Cleanliness 80%

Service 60%

Answer by the hotel Dear Guest, thank you very much for your feedback. For the next time we recommend to book a newly renovated comfort room. Best regards, the General Manager

68%

Review 6. November 2016, Anonymous, 30 - 39 years, Leisure

Reception i dobt like she is very mistakes. More

Reception i dobt like she is very mistakes.

Value for money 60%

Room 60%

Location 100%

Cleanliness 80%

Service 40%

Answer by the hotel Dear Guests, we are sorry but we cannot understand your feedback. For the next time, please contact our staff. Best regards, the General Manager

86%

Review , , 50 - 59 years, Business

Worth staying. Everything is smooth and comfortable. More

Worth staying. Everything is smooth and comfortable.

Value for money 80%

Room 80%

Location 100%

Cleanliness 100%

Service 80%

Breakfast 80%

Answer by the hotel Dear Guest, thank you very much for taking the time to give a feedback about your stay at SORAT Hotel Ambassador Berlin. Best regards, the General Manager

74%

Review , , 60 - 69 years, Business

Globally good but bath room comfort should be increase More

Globally good but bath room comfort should be increase

Value for money 80%

Room 60%

Location 80%

Cleanliness 80%

Service 60%

Breakfast 80%

Answer by the hotel Dear Guest, we thank you very much for your feedback. We cannot understand the issue about the bathroom as our bathrooms are build on german standard rules and building license. Best regards, the General Manager

84%

Review , , 60 - 69 years, Leisure

A fine hotel, well situated More

A fine hotel, well situated

Value for money 80%

Room 80%

Location 100%

Cleanliness 80%

Service 80%

Breakfast 80%

Answer by the hotel Dear Guest, thank you very much for your feedback regarding your stay at SORAT Hotel Ambassador Berlin. We are happy to hear that you had a good stay in Berlin. Best regards, the General Manager

100%

Review , , 70 - 79 years, Leisure

very good, friendly helpful staff More

very good, friendly helpful staff

Value for money 100%

Room 100%

Location 100%

Cleanliness 100%

Service 100%

Answer by the hotel Dear Guest, thank you very much for your recommendation. We are happy that you liked the service of our staff. Best regards, the General Manager

100%

Review 28. Oktober 2016, Anonymous, 60 - 69 years, Business

nice & friendly services More

nice & friendly services

Value for money 100%

Room 100%

Location 100%

Cleanliness 100%

Service 100%

Answer by the hotel Dear Guest, thank you very much for your recommendation. We are happy to hear that you had a good stay at our hotel. We are happy to welcome you again. Best regards, the General Manager

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