Sorat Hotels DE

SORAT Hotel Ambassador Berlin

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Reviews in the hotel

Guest satisfaction index

Based on 3855 reviews across the hotel

86%

Excellent

Customer rating

Excellent 709

Good 224

Ok 30

So-So 5

Unsatisfying 0

Rating summary

Value for money 84%

Room 74%

Location 94%

Cleanliness 84%

Service 88%

Sort by
LeisureBusinessPositive firstNegative first
100%

Review , , 40 - 49 years, Business

Nice room, excellent breakfast buffet, friendly staff and a ... More

Nice room, excellent breakfast buffet, friendly staff and a great service to get free drink and snack after a day on ITB

Value for money 100%

Room 100%

Location 100%

Cleanliness 100%

Service 100%

Breakfast 100%

Bar 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

66%

Review 11. März 2019, Anonymous, 50 - 59 years, Business

Sad to see the standard drops here so much. Poor service at ... More

Sad to see the standard drops here so much. Poor service at reception and no engineer after 5pm and on weekend ? ALL international hotels have engineers on duty 24/7!!!! TV channels down and room very tired and looks very old.. Bring back the friendly staff from last year please. Best staff were the Room Attendants - big smiles and nice welcome

Value for money 60%

Room 40%

Location 100%

Cleanliness 100%

Service 40%

Breakfast 60%

84%

Review 11. März 2019, Anonymous, 50 - 59 years, Business

Value of money, good service. this is why we are always stay ... More

Value of money, good service. this is why we are always stay your hotel very year. But it'll be great if you can offer special rate for RG like us rather than book thru online channel and get better than your direct contact.

Value for money 80%

Room 80%

Location 100%

Cleanliness 80%

Service 80%

Breakfast 80%

88%

Review 11. März 2019, Anonymous, 60 - 69 years,

We stay at Sorat Ambassodor Hotel on each and every visit to ... More

We stay at Sorat Ambassodor Hotel on each and every visit to Berlin for 10 years and shall continue doing so (if we get same moderate price of course)

Value for money 80%

Room 80%

Location 100%

Cleanliness 80%

Service 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

96%

Review , , 50 - 59 years,

It was really amazing More

It was really amazing

Value for money 100%

Room 80%

Location 100%

Cleanliness 100%

Service 100%

Breakfast 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

100%

Review 26. Februar 2019, Anonymous, 50 - 59 years,

It was wonderful ... ... ... ... ... ... ... . as usual!! ALL ... More

It was wonderful ... ... ... ... ... ... ... . as usual!! ALL the TEAM were FREINDLY and VERY HELPFUL at the Reception and housekeeping staff and before all ... ... ... ... ... ... ALL RESERVATION personnel in particular (Mr. Voigt, Mrs. Feuer, and Mr. Mohamed Hassan ). They were very FRIENDLY and very HELPFUL and extremely COOPERATIVE!!

Value for money 100%

Room 100%

Location 100%

Cleanliness 100%

Service 100%

94%

Review 16. Februar 2019, Anonymous, 50 - 59 years, Business

Great! It would be great to have coffeemaker in the room. More

Great! It would be great to have coffeemaker in the room.

Value for money 100%

Room 80%

Location 100%

Cleanliness 100%

Service 80%

Breakfast 100%

76%

Review 12. Februar 2019, Anonymous, 50 - 59 years, Business

Xxxxxxxxxxxxxxxxxxxxcx More

Xxxxxxxxxxxxxxxxxxxxcx

Value for money 80%

Room 60%

Location 100%

Cleanliness 80%

Service 100%

Breakfast 40%

86%

Review , , 50 - 59 years,

Very nice hotel with good standard and location. A big plus for ... More

Very nice hotel with good standard and location. A big plus for Döner across the street!

Value for money 80%

Room 80%

Location 100%

Cleanliness 80%

Service 80%

Breakfast 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

98%

Review , , 50 - 59 years, Business

I had a very comfortable stay at the Sorat Hotel and I really ... More

I had a very comfortable stay at the Sorat Hotel and I really appreciated the friendliness of all staff (even the cleaning ladies in the hall).

Value for money 100%

Room 80%

Location 100%

Cleanliness 100%

Service 100%

Breakfast 100%

Bar 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

80%

Review , , 50 - 59 years,

This hotel is old, but is in the heart of Shøneberg. Shopping, ... More

This hotel is old, but is in the heart of Shøneberg. Shopping, restaurant and everything you need.

Value for money 80%

Room 60%

Location 80%

Cleanliness 80%

Service 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

76%

Review 18. Dezember 2018, Anonymous, 70 - 79 years,

Very satisfied. Also got a welcome drink at the bar, Nice! More

Very satisfied. Also got a welcome drink at the bar, Nice!

Value for money 80%

Room 80%

Location 100%

Cleanliness 80%

Service 60%

Bar 60%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

90%

Review , , 70 - 79 years,

Often stay at this hotel because the room is always at least ... More

Often stay at this hotel because the room is always at least adequate and the price and location excellent.

Value for money 100%

Room 60%

Location 100%

Cleanliness 80%

Service 100%

Bar 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

94%

Review , , 60 - 69 years, Business

Something between good and exelence More

Something between good and exelence

Value for money 80%

Room 80%

Location 100%

Cleanliness 100%

Service 100%

Breakfast 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

84%

Review , , 20 - 29 years,

I pass very good time in sorat hotel thanks More

I pass very good time in sorat hotel thanks

Value for money 80%

Room 80%

Location 100%

Cleanliness 80%

Service 80%

Bar 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

96%

Review , , 30 - 39 years,

Prima Hotel in Top-Lage. More

Prima Hotel in Top-Lage.

Value for money 100%

Room 80%

Location 100%

Cleanliness 100%

Service 100%

Breakfast 100%

Answer by the hotel Lieber Gast, vielen Dank für diese tolle Bewertung. Wir hoffen, Sie hatten eine angenehme Heimreise und freuen uns auf Ihren nächsten Besuch. Die Direktion

60%

Review 12. November 2018, Anonymous, 60 - 69 years, Business

Change carpets ... the musty odour is evident right after you ... More

Change carpets ... the musty odour is evident right after you enter the lobby

Value for money 40%

Room 20%

Location 60%

Cleanliness 40%

Service 80%

Breakfast 100%

Bar 80%

80%

Review 29. Oktober 2018, Anonymous, 30 - 39 years, Business

It was ok, but wouldn't recommend for business trips. More

It was ok, but wouldn't recommend for business trips.

Value for money 60%

Room 40%

Location 100%

Cleanliness 100%

Service 100%

90%

Review , , 40 - 49 years,

Comfortable with convenience More

Comfortable with convenience

Value for money 100%

Room 80%

Location 80%

Cleanliness 80%

Service 100%

Breakfast 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

84%

Review 27. September 2018, Anonymous, 30 - 39 years,

Price was equal to quality. More

Price was equal to quality.

Value for money 80%

Room 80%

Location 100%

Cleanliness 100%

Service 80%

Breakfast 60%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

92%

Review , , 30 - 39 years, Leisure

All Ok!!!!!!!!!!!!!!!!! More

All Ok!!!!!!!!!!!!!!!!!

Value for money 80%

Room 80%

Location 100%

Cleanliness 100%

Service 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

88%

Review 12. September 2018, Anonymous, 70 - 79 years, Leisure

A good hotel, located near the underground and a bus to Unter ... More

A good hotel, located near the underground and a bus to Unter den Linden, Museumsinsel and Alexandet platz. I have stayed there around 10 times, and this is my hotel in Berlin also for the future.

Value for money 80%

Room 80%

Location 100%

Cleanliness 100%

Service 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

74%

Review 10. September 2018, Anonymous, 50 - 59 years, Leisure

Good. Lovely breakfast. Clean beds.But I think that you could ... More

Good. Lovely breakfast. Clean beds. But I think that you could have our luggage for free in your luggage room when we have been guests for 4 nights. That kind of service we really had expected from a hotel like yours when we checked out early and had a late flight back.

Value for money 60%

Room 60%

Location 100%

Cleanliness 80%

Service 40%

Breakfast 100%

Answer by the hotel Dear guest, thank you very much for your feedback. The luggage storage is not free of charge because the luggage is insured. Kind regards. The Management

80%

Review , , 50 - 59 years, Leisure

A good hotel in a good location and very competitive price. More

A good hotel in a good location and very competitive price.

Value for money 80%

Room 60%

Location 100%

Cleanliness 80%

Service 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

88%

Review 12. August 2018, Anonymous, 60 - 69 years, Leisure

The hotel is quiet and has very good location. The temperature ... More

The hotel is quiet and has very good location. The temperature outside was over 30 degrees every day so it was also too hot in the room. Would need air conditioning.

Value for money 80%

Room 60%

Location 100%

Cleanliness 100%

Service 100%

Answer by the hotel Dear Guest,
Thank you so much for this great review. You have to see that our hotel was built in the Mid-Sixtys where Air Condition was not intended.
We hope to see you soon again! Kind regards, the Management

94%

Review , , 40 - 49 years, Leisure

A nice and clean hotel with good end friendly service. ... More

A nice and clean hotel with good end friendly service. Unfortunately no A/C, that would give highest rate.

Value for money 100%

Room 80%

Location 100%

Cleanliness 100%

Service 100%

Bar 80%

Answer by the hotel Dear Guest,
Thank you so much for this great review. You have to see that our hotel was built in the Mid-Sixtys where Air Condition was not intended.
We hope to see you soon again! Kind regards, the Management

100%

Review 27. Juli 2018, Anonymous, 20 - 29 years, Leisure

Really good hotel in a good location have booked to stay again ... More

Really good hotel in a good location have booked to stay again at the end of the year and will continue to use for many years but WiFi Is useless 75% of the time it wasn't working or was so slow as to make my tablet believe it wasn't working.

Value for money 100%

Room 100%

Location 100%

Cleanliness 100%

Service 100%

Answer by the hotel Dear Guest,
Thank you so much for this great review. We are more than happy about your 100% scoring and we will pass it on to our team as this is super motivating.
We are always working on optimizing the free WiFi for our guests, please excuse if you have had trouble with connecting.
We hope to see you soon again! Kind regards, the Management

94%

Review , , 50 - 59 years, Leisure

Always excellent stay at this hotel. Great breakfast, great ... More

Always excellent stay at this hotel. Great breakfast, great service, great location

Value for money 80%

Room 80%

Location 100%

Cleanliness 100%

Service 100%

Breakfast 100%

Bar 100%

Answer by the hotel Dear Guest,
Thank you very much for your feedback and your recommendation. We are always happy to have you with us. Kind regards, the Management

84%

Review , , 40 - 49 years, Business

Very good but half of my room faced a power-cut for one night. ... More

Very good but half of my room faced a power-cut for one night. Because of this, the battery of my laptop was almost empty. I had not noticed this situation before I wake up, so, I had a little difficulty to work with the computer at the morning.

Value for money 100%

Room 80%

Location 80%

Cleanliness 80%

Service 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! We are very sorry that you had problems with your computer due to the power-cut. Kind regards, the Management

92%

Review 16. Juli 2018, Anonymous, 30 - 39 years, Business

In general good. My room was very work due to hot weather and ... More

In general good. My room was very work due to hot weather and west facing. Internet was terrible throughout my 5 nights stay. I can't even open normal webpages.

Value for money 100%

Room 100%

Location 100%

Cleanliness 100%

Service 60%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Concerning the WiFi Connection, we are working on this subject. Kind regards, the Management

84%

Review 15. Juli 2018, Anonymous, 60 - 69 years, Leisure

A well functioning and friendly hotel a bit above average. More

A well functioning and friendly hotel a bit above average.

Value for money 80%

Room 80%

Location 80%

Cleanliness 100%

Service 80%

Breakfast 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

80%

Review , , 50 - 59 years, Business

Very good experience More

Very good experience

Value for money 80%

Room 80%

Location 80%

Cleanliness 80%

Service 80%

Breakfast 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

80%

Review 8. Juli 2018, Anonymous, 40 - 49 years, Business

I could not connect to the internet for the first two days. More

I could not connect to the internet for the first two days.

Value for money 80%

Room 60%

Location 100%

Cleanliness 80%

Service 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

100%

Review , , 70 - 79 years, Leisure

Sehr gut und ich bin sehr zufriieden. More

Sehr gut und ich bin sehr zufriieden.

Value for money 100%

Room 100%

Location 100%

Cleanliness 100%

Service 100%

Breakfast 100%

Answer by the hotel Lieber Gast, vielen Dank für die Bewertung. Wir freuen uns wirklich sehr, dass es Ihnen in unserem Hause gut gefallen hat und würden uns freuen, Sie recht bald wieder in unseren SORAT Hotel Ambassador begrüßen zu dürfen. Die Direktion

76%

Review 7. Juli 2018, Anonymous, 60 - 69 years, Leisure

The location and value for money just about out weighed the lack ... More

The location and value for money just about out weighed the lack of comfort in the mattress.

Value for money 80%

Room 60%

Location 100%

Cleanliness 80%

Service 60%

Bar 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

96%

Review 25. Juni 2018, Anonymous, 20 - 29 years, Leisure

Easy, the staff were friendly and spoke English which was very ... More

Easy, the staff were friendly and spoke English which was very helpful. Very good price.

Value for money 100%

Room 80%

Location 100%

Cleanliness 100%

Service 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

98%

Review , , 30 - 39 years, Leisure

I really enjoyed my experience here. The room and shower were ... More

I really enjoyed my experience here. The room and shower were both excellent. Breakfast was also really good with lots of choice. My only faults are that the WiFi coverage was a bit inconsistent and that there is only one English Language channel on TV. When it's warm I would encourage people to open the windows as soon as possible to make sure as much cool air comes in as possible.

Value for money 100%

Room 100%

Location 100%

Cleanliness 100%

Service 80%

Breakfast 100%

Bar 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

88%

Review 16. Juni 2018, Anonymous, 70 - 79 years, Business

Happy, very conveniently situated. More

Happy, very conveniently situated.

Value for money 80%

Room 80%

Location 100%

Cleanliness 100%

Service 80%

Breakfast 100%

Bar 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

80%

Review , , 50 - 59 years, Business

The location of the hotel was suitable for my trip ... More

The location of the hotel was suitable for my trip purpose. Cleaning of the room, service were good. I was almost satisfied. Only one point. I asked the front desk to keep my bag when I check out, because I had meeting that day. And I was asked to pay for keeping my bag. It's my first experience to pay money for keeping bags in the world.

Value for money 80%

Room 80%

Location 80%

Cleanliness 80%

Service 80%

Breakfast 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

96%

Review , , 40 - 49 years, Leisure

I was pleased overall with service and facilities, but the lack ... More

I was pleased overall with service and facilities, but the lack of air conditioning with the recent hot weather made it uncomfortable to sleep, even with windows fully open. Perhaps a fan could have been provided automatically in the rooms. Also, the construction noise early in the morning was loud, I think that staff at Reception should alert customers to this.

Value for money 100%

Room 80%

Location 100%

Cleanliness 100%

Service 100%

Answer by the hotel Lieber Gast, vielen Dank für die Bewertung. Wir freuen uns wirklich sehr, dass es Ihnen in unserem Hause gut gefallen hat und würden uns freuen, Sie recht bald wieder in unseren SORAT Hotel Ambassador begrüßen zu dürfen. Die Direktion

74%

Review 6. Juni 2018, Anonymous, 70 - 79 years, Leisure

The room was on the se one floor over a noisy bar/service area. ... More

The room was on the se one floor over a noisy bar/service area. Also, it lacked any air conditioning and by June, it was so hot it was difficult to sleep

Value for money 80%

Room 60%

Location 40%

Cleanliness 80%

Service 80%

Breakfast 100%

Bar 80%

88%

Review , , 60 - 69 years, Leisure

Very good hotel with a fantastic breakfast, the room was very ... More

Very good hotel with a fantastic breakfast, the room was very hot during the night.

Value for money 100%

Room 80%

Location 80%

Cleanliness 100%

Service 80%

Breakfast 100%

Bar 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

88%

Review 3. Juni 2018, Anonymous, 60 - 69 years, Leisure

Excellent, always a pleasure More

Excellent, always a pleasure

Value for money 100%

Room 60%

Location 100%

Cleanliness 80%

Service 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

94%

Review , , 70 - 79 years, Business

Very good overall. Only complaint, no A/C More

Very good overall. Only complaint, no A/C

Value for money 100%

Room 80%

Location 100%

Cleanliness 100%

Service 80%

Breakfast 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

98%

Review 25. Mai 2018, Anonymous, 40 - 49 years, Business

Good value, helpful desk staff, convenient to many attractions. ... More

Good value, helpful desk staff, convenient to many attractions. On a reasonably quiet street. Rooms just starting to show a little, minimal, age.

Value for money 100%

Room 80%

Location 100%

Cleanliness 100%

Service 100%

Breakfast 100%

Bar 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

96%

Review 24. Mai 2018, Anonymous, 60 - 69 years, Business

Room was very clean every day. Breafast with wide variation of ... More

Room was very clean every day. Breafast with wide variation of food. Air conditioner for cooling may be necessary in summer season.

Value for money 100%

Room 80%

Location 100%

Cleanliness 100%

Service 100%

Breakfast 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

96%

Review 24. Mai 2018, Anonymous, 50 - 59 years, Leisure

A great place, location is tops. More

A great place, location is tops.

Value for money 100%

Room 100%

Location 100%

Cleanliness 80%

Service 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

92%

Review , , 60 - 69 years, Business

My overall experience was excellent although we could not ... More

My overall experience was excellent although we could not connect to the internet with our i-pad.

Value for money 80%

Room 80%

Location 100%

Cleanliness 100%

Service 100%

Breakfast 100%

Bar 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

80%

Review 21. Mai 2018, Anonymous, 40 - 49 years, Business

The location was good and it was convenient for sightseeing. More

The location was good and it was convenient for sightseeing.

Value for money 100%

Room 60%

Location 80%

Cleanliness 80%

Service 80%

Breakfast 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

66%

Review , , 60 - 69 years, Business

Generally satisfied, but my colleague get additional key to ... More

Generally satisfied, but my colleague get additional key to lobby fridge to get free drink and I didn't. Also WiFi performance is frustrated. Often too slow and cut off.

Value for money 80%

Room 40%

Location 100%

Cleanliness 60%

Service 60%

Breakfast 60%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

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