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Sorat Hotels DE

SORAT Hotel Ambassador Berlin

Online booking

Reviews in the hotel

Guest satisfaction index

Based on 3658 reviews across the hotel

86%

Excellent

Customer rating

Excellent 2516

Good 1012

Ok 117

So-So 13

Unsatisfying 0

Rating summary

Value for money 84%

Room 74%

Location 94%

Cleanliness 84%

Service 88%

Sort by
LeisureBusinessPositive firstNegative first
80%

Review , , 50 - 59 years, Business

Very good experience More

Very good experience

Value for money 80%

Room 80%

Location 80%

Cleanliness 80%

Service 80%

Breakfast 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

80%

Review 8. Juli 2018, Anonymous, 40 - 49 years, Business

I could not connect to the internet for the first two days. More

I could not connect to the internet for the first two days.

Value for money 80%

Room 60%

Location 100%

Cleanliness 80%

Service 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

100%

Review , , 70 - 79 years, Leisure

Sehr gut und ich bin sehr zufriieden. More

Sehr gut und ich bin sehr zufriieden.

Value for money 100%

Room 100%

Location 100%

Cleanliness 100%

Service 100%

Breakfast 100%

Answer by the hotel Lieber Gast, vielen Dank für die Bewertung. Wir freuen uns wirklich sehr, dass es Ihnen in unserem Hause gut gefallen hat und würden uns freuen, Sie recht bald wieder in unseren SORAT Hotel Ambassador begrüßen zu dürfen. Die Direktion

76%

Review 7. Juli 2018, Anonymous, 60 - 69 years, Leisure

The location and value for money just about out weighed the lack ... More

The location and value for money just about out weighed the lack of comfort in the mattress.

Value for money 80%

Room 60%

Location 100%

Cleanliness 80%

Service 60%

Bar 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

96%

Review 25. Juni 2018, Anonymous, 20 - 29 years, Leisure

Easy, the staff were friendly and spoke English which was very ... More

Easy, the staff were friendly and spoke English which was very helpful. Very good price.

Value for money 100%

Room 80%

Location 100%

Cleanliness 100%

Service 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

98%

Review , , 30 - 39 years, Leisure

I really enjoyed my experience here. The room and shower were ... More

I really enjoyed my experience here. The room and shower were both excellent. Breakfast was also really good with lots of choice. My only faults are that the WiFi coverage was a bit inconsistent and that there is only one English Language channel on TV. When it's warm I would encourage people to open the windows as soon as possible to make sure as much cool air comes in as possible.

Value for money 100%

Room 100%

Location 100%

Cleanliness 100%

Service 80%

Breakfast 100%

Bar 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

88%

Review 16. Juni 2018, Anonymous, 70 - 79 years, Business

Happy, very conveniently situated. More

Happy, very conveniently situated.

Value for money 80%

Room 80%

Location 100%

Cleanliness 100%

Service 80%

Breakfast 100%

Bar 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

80%

Review , , 50 - 59 years, Business

The location of the hotel was suitable for my trip ... More

The location of the hotel was suitable for my trip purpose. Cleaning of the room, service were good. I was almost satisfied. Only one point. I asked the front desk to keep my bag when I check out, because I had meeting that day. And I was asked to pay for keeping my bag. It's my first experience to pay money for keeping bags in the world.

Value for money 80%

Room 80%

Location 80%

Cleanliness 80%

Service 80%

Breakfast 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

96%

Review , , 40 - 49 years, Leisure

I was pleased overall with service and facilities, but the lack ... More

I was pleased overall with service and facilities, but the lack of air conditioning with the recent hot weather made it uncomfortable to sleep, even with windows fully open. Perhaps a fan could have been provided automatically in the rooms. Also, the construction noise early in the morning was loud, I think that staff at Reception should alert customers to this.

Value for money 100%

Room 80%

Location 100%

Cleanliness 100%

Service 100%

Answer by the hotel Lieber Gast, vielen Dank für die Bewertung. Wir freuen uns wirklich sehr, dass es Ihnen in unserem Hause gut gefallen hat und würden uns freuen, Sie recht bald wieder in unseren SORAT Hotel Ambassador begrüßen zu dürfen. Die Direktion

74%

Review 6. Juni 2018, Anonymous, 70 - 79 years, Leisure

The room was on the se one floor over a noisy bar/service area. ... More

The room was on the se one floor over a noisy bar/service area. Also, it lacked any air conditioning and by June, it was so hot it was difficult to sleep

Value for money 80%

Room 60%

Location 40%

Cleanliness 80%

Service 80%

Breakfast 100%

Bar 80%

88%

Review , , 60 - 69 years, Leisure

Very good hotel with a fantastic breakfast, the room was very ... More

Very good hotel with a fantastic breakfast, the room was very hot during the night.

Value for money 100%

Room 80%

Location 80%

Cleanliness 100%

Service 80%

Breakfast 100%

Bar 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

88%

Review 3. Juni 2018, Anonymous, 60 - 69 years, Leisure

Excellent, always a pleasure More

Excellent, always a pleasure

Value for money 100%

Room 60%

Location 100%

Cleanliness 80%

Service 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

94%

Review , , 70 - 79 years, Business

Very good overall. Only complaint, no A/C More

Very good overall. Only complaint, no A/C

Value for money 100%

Room 80%

Location 100%

Cleanliness 100%

Service 80%

Breakfast 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

98%

Review 25. Mai 2018, Anonymous, 40 - 49 years, Business

Good value, helpful desk staff, convenient to many attractions. ... More

Good value, helpful desk staff, convenient to many attractions. On a reasonably quiet street. Rooms just starting to show a little, minimal, age.

Value for money 100%

Room 80%

Location 100%

Cleanliness 100%

Service 100%

Breakfast 100%

Bar 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

96%

Review 24. Mai 2018, Anonymous, 60 - 69 years, Business

Room was very clean every day. Breafast with wide variation of ... More

Room was very clean every day. Breafast with wide variation of food. Air conditioner for cooling may be necessary in summer season.

Value for money 100%

Room 80%

Location 100%

Cleanliness 100%

Service 100%

Breakfast 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

96%

Review 24. Mai 2018, Anonymous, 50 - 59 years, Leisure

A great place, location is tops. More

A great place, location is tops.

Value for money 100%

Room 100%

Location 100%

Cleanliness 80%

Service 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

92%

Review , , 60 - 69 years, Business

My overall experience was excellent although we could not ... More

My overall experience was excellent although we could not connect to the internet with our i-pad.

Value for money 80%

Room 80%

Location 100%

Cleanliness 100%

Service 100%

Breakfast 100%

Bar 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

80%

Review 21. Mai 2018, Anonymous, 40 - 49 years, Business

The location was good and it was convenient for sightseeing. More

The location was good and it was convenient for sightseeing.

Value for money 100%

Room 60%

Location 80%

Cleanliness 80%

Service 80%

Breakfast 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

66%

Review , , 60 - 69 years, Business

Generally satisfied, but my colleague get additional key to ... More

Generally satisfied, but my colleague get additional key to lobby fridge to get free drink and I didn't. Also WiFi performance is frustrated. Often too slow and cut off.

Value for money 80%

Room 40%

Location 100%

Cleanliness 60%

Service 60%

Breakfast 60%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

88%

Review , , 60 - 69 years, Leisure

I really enjoyd my time in your hotel. The Staff was absolutely ... More

I really enjoyd my time in your hotel. The Staff was absolutely fabolous; kind and very helpfull. Thank you very much and Auf Wiedersehen.

Value for money 80%

Room 80%

Location 100%

Cleanliness 100%

Service 100%

Breakfast 80%

Bar 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

100%

Review 18. Mai 2018, Anonymous, 40 - 49 years, Leisure

Cozy rooms, great location and exceptional service More

Cozy rooms, great location and exceptional service

Value for money 100%

Room 100%

Location 100%

Cleanliness 100%

Service 100%

Breakfast 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

92%

Review 14. Mai 2018, Anonymous, 30 - 39 years, Leisure

Easy to book, to use conveniences, to leave. Good value. More

Easy to book, to use conveniences, to leave. Good value.

Value for money 100%

Room 80%

Location 100%

Cleanliness 100%

Service 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

82%

Review 7. Mai 2018, Anonymous, 50 - 59 years, Leisure

Good experience. if we are to stay in the same area again, we ... More

Good experience. if we are to stay in the same area again, we will book this hotel again

Value for money 100%

Room 80%

Location 80%

Cleanliness 80%

Service 60%

Breakfast 100%

Bar 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

92%

Review , , 60 - 69 years, Leisure

This the 10th timeClose tu supermarketNear to Undergrounf More

This the 10th time Close tu supermarket Near to Undergrounf

Value for money 80%

Room 80%

Location 100%

Cleanliness 100%

Service 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you even more often in our SORAT Hotel Ambassador! Kind regards, the Management

98%

Review 24. April 2018, Anonymous, 50 - 59 years, Leisure

Excellent good room cleanliness. Great location and breakfast. ... More

Excellent good room cleanliness. Great location and breakfast. Overall good value for money.

Value for money 100%

Room 100%

Location 100%

Cleanliness 100%

Service 100%

Breakfast 100%

Bar 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

84%

Review 22. April 2018, Anonymous, 60 - 69 years, Leisure

Nice stay, very clean, good breakfast. Rather Quiet, but 2 ... More

Nice stay, very clean, good breakfast. Rather Quiet, but 2 days/Night there were a norwegian scoolclass which made very much noise.

Value for money 80%

Room 60%

Location 80%

Cleanliness 100%

Service 80%

Breakfast 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

84%

Review 21. April 2018, Anonymous, 40 - 49 years, Leisure

Good hotel. Excellent location. Disappointed that I booked a ... More

Good hotel. Excellent location. Disappointed that I booked a room overlooking the courtyard but was given a room overlooking main street.

Value for money 80%

Room 80%

Location 100%

Cleanliness 80%

Service 80%

Bar 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

92%

Review 19. April 2018, Anonymous, 30 - 39 years, Leisure

Very nice to stay in your hotel More

Very nice to stay in your hotel

Value for money 100%

Room 80%

Location 80%

Cleanliness 100%

Service 100%

80%

Review 14. April 2018, Anonymous, 60 - 69 years, Business

Functional to what I had to do in Berlin More

Functional to what I had to do in Berlin

Value for money 80%

Room 60%

Location 100%

Cleanliness 80%

Service 80%

Breakfast 80%

84%

Review 13. April 2018, Anonymous, 30 - 39 years, Leisure

A great place, great location and very atenttion. More

A great place, great location and very atenttion.

Value for money 80%

Room 60%

Location 100%

Cleanliness 100%

Service 100%

Breakfast 60%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

86%

Review 12. April 2018, Anonymous, 60 - 69 years, Leisure

The hotel is placed in at very quatly area and very close to ... More

The hotel is placed in at very quatly area and very close to shopping, Ubahn and Berlin Mitte

Value for money 80%

Room 80%

Location 100%

Cleanliness 100%

Service 100%

Breakfast 60%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

76%

Review , , 60 - 69 years, Leisure

The first bedroom is not good: old decoration, old furniture and ... More

The first bedroom is not good: old decoration, old furniture and old bathroom... after we change and it was super.

Value for money 80%

Room 40%

Location 100%

Cleanliness 60%

Service 80%

Breakfast 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

96%

Review , , 50 - 59 years, Leisure

Enjoyable, LOVELY team, friendly and prompt service. Marika, ... More

Enjoyable, LOVELY team, friendly and prompt service. Marika, Tatiana, Mohamed Hassan and all reception team is wonderful. ALL housekeeping personnel were understandable and easy communicating. ALL Sorat hotel team is lovely and helpful.

Value for money 80%

Room 100%

Location 100%

Cleanliness 100%

Service 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

96%

Review 4. April 2018, Anonymous, 60 - 69 years, Leisure

Excellent - this is my preferred hotel when I visit Berlin - ... More

Excellent - this is my preferred hotel when I visit Berlin - great location, great service, and although the building is a bit older, I am very content when I am there.

Value for money 100%

Room 80%

Location 100%

Cleanliness 100%

Service 100%

Bar 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

56%

Review , , 30 - 39 years, Business

I am highly unlikely to stay at this hotel again. More

I am highly unlikely to stay at this hotel again.

Value for money 60%

Room 40%

Location 80%

Cleanliness 80%

Service 20%

Breakfast 60%

56%

Review , , 50 - 59 years, Leisure

I have stayed at this hotel previously and let the standards had ... More

I have stayed at this hotel previously and let the standards had dropped . No where on your website does it starts that guests will have to pay for the privilege of having a kettle in your room .

Value for money 60%

Room 20%

Location 100%

Cleanliness 60%

Service 40%

100%

Review , , 50 - 59 years, Leisure

Very good! Very friendly people and good service. Kurfüstendam, ... More

Very good! Very friendly people and good service. Kurfüstendam, KaDeWe, Gedächtniskirche, ZOO and bus stop nearby.

Value for money 100%

Room 100%

Location 100%

Cleanliness 100%

Service 100%

Breakfast 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

76%

Review , , 30 - 39 years, Leisure

The overall experience was good just a couple points to improve, ... More

The overall experience was good just a couple points to improve, bigger towels, my room just have one bath robe (I didn not mind but should have two), the toilet paper was really bad quality and the closet should have doors.

Value for money 80%

Room 80%

Location 80%

Cleanliness 60%

Service 80%

Breakfast 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

80%

Review 5. Dezember 2017, Anonymous, 60 - 69 years, Business

My stay was good as always. More

My stay was good as always.

Value for money 80%

Room 80%

Location 80%

Cleanliness 80%

Service 80%

Breakfast 80%

Bar 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

100%

Review 5. Dezember 2017, Anonymous, 50 - 59 years, Business

Good experience, good greeting, comfortable room. More

Good experience, good greeting, comfortable room.

Value for money 100%

Room 100%

Location 100%

Cleanliness 100%

Service 100%

Breakfast 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

76%

Review 4. Dezember 2017, Anonymous, 60 - 69 years, Leisure

Overall good, requires a full update and internet service for ... More

Overall good, requires a full update and internet service for this hotel was the worst I ever saw in my life. Basically useless

Value for money 80%

Room 80%

Location 80%

Cleanliness 60%

Service 80%

Breakfast 80%

86%

Review 27. November 2017, Anonymous, 30 - 39 years, Business

Very Nice thank you. More

Very Nice thank you.

Value for money 80%

Room 80%

Location 80%

Cleanliness 80%

Service 100%

Breakfast 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

84%

Review 27. November 2017, Anonymous, 60 - 69 years, Business

Much better than expected for the price More

Much better than expected for the price

Value for money 100%

Room 80%

Location 80%

Cleanliness 80%

Service 80%

Breakfast 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

88%

Review , , 60 - 69 years, Leisure

Nice place to stay in. Close to the centre city, so you can go ... More

Nice place to stay in. Close to the centre city, so you can go on foot everywhere

Value for money 100%

Room 80%

Location 100%

Cleanliness 80%

Service 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

64%

Review 24. November 2017, Anonymous, 40 - 49 years, Business

Good, no other comments More

Good, no other comments

Value for money 60%

Room 60%

Location 60%

Cleanliness 80%

Service 60%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

84%

Review 22. November 2017, Anonymous, 50 - 59 years, Leisure

Good and hope to come back next year. More

Good and hope to come back next year.

Value for money 60%

Room 80%

Location 80%

Cleanliness 100%

Service 100%

Breakfast 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

80%

Review 21. November 2017, Anonymous, 50 - 59 years, Leisure

Centralt beliggende hotel, til en fair pris More

Centralt beliggende hotel, til en fair pris

Value for money 80%

Room 80%

Location 80%

Cleanliness 80%

Service 80%

Breakfast 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

84%

Review 20. November 2017, Anonymous, 50 - 59 years, Leisure

Cheap, clean, good location ... but no extra. All the necessary! More

Cheap, clean, good location ... but no extra. All the necessary!

Value for money 100%

Room 60%

Location 100%

Cleanliness 100%

Service 60%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

92%

Review , , 50 - 59 years, Leisure

Very positive - after having upgraded to comfort room More

Very positive - after having upgraded to comfort room

Value for money 80%

Room 80%

Location 100%

Cleanliness 100%

Service 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

100%

Review , , 60 - 69 years, Leisure

Excellent! Courteous, helpful staff. High quality breakfast with ... More

Excellent! Courteous, helpful staff. High quality breakfast with substantial choice of items.

Value for money 100%

Room 100%

Location 100%

Cleanliness 100%

Service 100%

Breakfast 100%

Bar 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

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