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SORAT Hotels DE

SORAT Hotel Ambassador Berlin

Online booking

Reviews in the hotel

Guest satisfaction index

Based on 3135 reviews across the hotel

86%

Excellent

Customer rating

Excellent 2119

Good 902

Ok 102

So-So 12

Unsatisfying 0

Rating summary

Value for money 82%

Room 74%

Location 92%

Cleanliness 84%

Service 88%

Sort by
LeisureBusinessPositive firstNegative first
96%

Review , , 40 - 49 years, Leisure

A very nice and agreeable stay in the heart of Berlin, enhanced ... More

A very nice and agreeable stay in the heart of Berlin, enhanced by the friendliness of the staff

Value for money 100%

Room 100%

Location 100%

Cleanliness 80%

Service 100%

Breakfast 100%

Answer by the hotel Dear Guest,
Thank you for your feedback! We were very happy having you here with us again and we hope to see you soon again! Kind regards, The Management

84%

Review , , 60 - 69 years, Leisure

Very good and definetely coming back More

Very good and definetely coming back

Value for money 80%

Room 80%

Location 80%

Cleanliness 80%

Service 100%

Answer by the hotel Dear Guest,
Thank you so much for your kind feedback. We are looking forward to seeing you again soon. Kind regards, The Management

86%

Review , , 50 - 59 years, Leisure

Very good. comfortable stay More

Very good. comfortable stay

Value for money 60%

Room 80%

Location 100%

Cleanliness 100%

Service 100%

Breakfast 80%

Answer by the hotel Dear Guest,
We are happy to hear that you enjoyed your stay at the SORAT Hotel Ambassador Berlin. Kind regards, The Management

92%

Review 13. Juli 2017, Anonymous, 70 - 79 years, Leisure

I am satisfied and would go back in the future. More

I am satisfied and would go back in the future.

Value for money 80%

Room 80%

Location 100%

Cleanliness 100%

Service 100%

Answer by the hotel Dear Guest,
it's so good to hear that you were happy with your recent stay at the SORAT Hotel Ambassador. We are looking forward to seeing you again soon! Kind regards, The Management

88%

Review 11. Juli 2017, Anonymous, 50 - 59 years, Business

Helpful and friendly hotel staff. Very convienent location. ... More

Helpful and friendly hotel staff. Very convienent location. Comfortable quiet room.

Value for money 80%

Room 80%

Location 100%

Cleanliness 80%

Service 100%

Answer by the hotel Dear Guest,
Thank you for your feedback. We are happy to hear that you were satified with your stay. Kind regards, The Management

84%

Review 11. Juli 2017, Anonymous, 50 - 59 years, Leisure

Estupenda y muy recomendable More

Estupenda y muy recomendable

Value for money 100%

Room 80%

Location 80%

Cleanliness 80%

Service 80%

Breakfast 80%

Answer by the hotel Estimado visitante,
Muchas gracias por su feedback and su recomendación. Nos esperamos poder recibirle de nuevo! Cordialmente, La Dirección

96%

Review , , 50 - 59 years, Leisure

A comfortable stay, friendly staff, great location More

A comfortable stay, friendly staff, great location

Value for money 100%

Room 80%

Location 100%

Cleanliness 100%

Service 100%

Answer by the hotel Dear Guest,
Thank so much for your great feedback which made us very happy today:-)
We hope to see you soon again! Kind regards, The Management

100%

Review , , 40 - 49 years, Leisure

I hade wonderfull time More

I hade wonderfull time

Value for money 100%

Room 100%

Location 100%

Cleanliness 100%

Service 100%

Answer by the hotel Dear Omar,
Thank you for your great feedback. We are very happy to hear that you enjoyed your stay at the SORAT Hotel Ambassador. Kind regards, The Management

100%

Review , , 60 - 69 years, Leisure

We greatly appreciate the location with bus 100 just near. The ... More

We greatly appreciate the location with bus 100 just near. The rooms are nice and clean. We also were well received by the people of the hotel

Value for money 100%

Room 100%

Location 100%

Cleanliness 100%

Service 100%

Answer by the hotel Dear Guest,
Thank you so much for this great feedback. We are happy to hear that you enjoyed your stay! We would be happy to see you again soon in Berlin at the SORAT Hotel Ambassador. Kind regards, The Management

76%

Review 29. Juni 2017, Anonymous, 50 - 59 years, Leisure

Good deal, but we stayed for 5 days and free WIFI was limited to ... More

Good deal, but we stayed for 5 days and free WIFI was limited to 24 h, restriction should have been mentionned when booking, and connection was very bad at times.

Value for money 80%

Room 80%

Location 80%

Cleanliness 80%

Service 60%

Answer by the hotel Dear Guest,
Thank you for your Feedback. We are happy to hear that you made a "great deal" by staying with the SORAT Hotel Ambassador. We do not understand the point regarding free WIFI as it is indeed completely free of charge for one device per person. The only thing is that you receive a code which is needed for the login into the free WIFI. This code is valid for 24 ONLINE hours. Each time the code expires you get another one -you just have to contact the reception team. We are very sorry to hear that there was a misunterstanding. We kindly ask you to contact our staff always directly if you have any concerns or wishes and they will be happy to assist you at any time! Kind regards, The Management

80%

Review , , 40 - 49 years, Leisure

Very good. Nice staff, good location and good room. More

Very good. Nice staff, good location and good room.

Value for money 80%

Room 80%

Location 80%

Cleanliness 80%

Service 80%

Bar 80%

Answer by the hotel Dear Guest,
Tank you so much for your kind feedback we are happy to hear that everything has been to your satisfaction. Kind regards, The Management

92%

Review 28. Juni 2017, Anonymous, 20 - 29 years, Leisure

Very good, good service, but you had to pay for everything, they ... More

Very good, good service, but you had to pay for everything, they did not have free coffee or water for the guests, and luggage storing after checkout also costed extra

Value for money 100%

Room 60%

Location 100%

Cleanliness 100%

Service 100%

Answer by the hotel Dear Guest,
Thank you for your great feedback. For the next time we recommend you to book a room in the comfort category. The comfort rooms are all renovated and they provide coffee and tea making facilities as well as one bottle of complimentary water in the room. Furthermore you have unlimited access to the refrigerators on the floor which always offer a variety of complimentary drinks such as mineral water, juice, lemonade, beer. There are even more extras and we would be very happy to inform you personally and to find the perfect product for your next stay. So please do not hesitate to contact our reservation team directly! We will be happy to receive your call, kind regards, The Management

76%

Review 25. Juni 2017, Anonymous, 20 - 29 years, Leisure

Good... ... ... ... ... . More

Good... ... ... ... ... .

Value for money 80%

Room 80%

Location 100%

Cleanliness 80%

Service 60%

Bar 60%

Answer by the hotel Dear Guest,
Thank you for your feedback we hope you enjoyed your stay and we are looking forward to seeing you soon again at the SORAT Hotel Ambassador.
Kind regards, Sarah

76%

Review 19. Juni 2017, Anonymous, 20 - 29 years, Leisure

The room is pretty big, clean and same as the pictures being ... More

The room is pretty big, clean and same as the pictures being shown, but the wifi connection was poor.

Value for money 60%

Room 60%

Location 100%

Cleanliness 80%

Service 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback we are happy to hear that you were satisfied with your stay. We hope we will see you soon again? Kind regards, The Management

100%

Review , , 50 - 59 years, Leisure

Excellent Hotel. Staff very friendly and extremely helpful. Will ... More

Excellent Hotel. Staff very friendly and extremely helpful. Will definitely stay again on our next trip

Value for money 100%

Room 100%

Location 100%

Cleanliness 100%

Service 100%

Bar 100%

Answer by the hotel Dear Dean Widdowson,
Thank you - you made our day! We are more than happy to read that you were absolutely satisfied with your stay at the SORAT Hotel Ambassador Berlin. Staff can't wait to see you again so please don't take too much time to come back to Berlin:-) So much more to explore! Looking forward to seeing you again soon! Kind regards, the management

100%

Review , , 40 - 49 years, Leisure

Reception very friendly and helpful, cleaners great More

Reception very friendly and helpful, cleaners great

Value for money 100%

Room 100%

Location 100%

Cleanliness 100%

Service 100%

Answer by the hotel Dear D McFayden,

Thank you for your super great feedback - 100% is always the minimum we try to give to our guest ;-)
We hope to see you soon again at the SORAT Hotel Ambassador! Take care these days and kind regards, The Management

84%

Review 14. Juni 2017, Anonymous, 30 - 39 years, Leisure

Good location and nice room. More

Good location and nice room.

Value for money 80%

Room 100%

Location 100%

Cleanliness 80%

Service 80%

Breakfast 60%

Answer by the hotel Dear Guest,
Thank you for your feedback - makes us happy to hear that you enjoyed your stay at the SORAT Hotel Ambassador! Kind regards, The Management

100%

Review , , 30 - 39 years, Leisure

All was perfect, very gd location so clean and staff always ... More

All was perfect, very gd location so clean and staff always smiling and so helpfull

Value for money 100%

Room 100%

Location 100%

Cleanliness 100%

Service 100%

Answer by the hotel Dear Firas,
Thank you so much for this great feedback. We are more than happy that you enjoyed your stay in Berlin and at the SORAT Hotel Ambassador. We hope we will see you soon again.
Kind regards,
Sarah

92%

Review , , 20 - 29 years, Leisure

Overall great hotel and an excellent location! Friendly staff ... More

Overall great hotel and an excellent location! Friendly staff and clean hotel. One comment I will make is that we got charged 5 euros for a bottle of water which did not say it was that price on the first day. The day after the sign was put up saying it was indeed 5 euros which was annoying. Also there was no mini fridge which I think the room would benefit.

Value for money 100%

Room 80%

Location 100%

Cleanliness 100%

Service 80%

Answer by the hotel Dear Gareth,
Many thanks for your great feedback. We are very happy to hear that you were satisfied with your stay. Regarding the missing information about the costs of the water: Id should certainly not be overlooked by our housekeeping team to hang the sign on the neck of the bottle. We will pay more attention on this. Thank you so much for your note. We are looking forward to seeing you again soon at the SORAT Hotel Ambassador, Sincerely, The Management

86%

Review 11. Juni 2017, Anonymous, 20 - 29 years, Leisure

Wonderful location!! More

Wonderful location!!

Value for money 80%

Room 80%

Location 100%

Cleanliness 80%

Service 80%

Breakfast 100%

Answer by the hotel Dear Guest,
Thank you very much for your feedback. We are looking forward to seeing you again soon at the SORAT Hotel Ambassador Berlin.
Kind regards,
The management

96%

Review , , 50 - 59 years, Leisure

A good hotel with easy access to the city centre. Close to ... More

A good hotel with easy access to the city centre. Close to railway and the fabulous KaDeWe - what more can you want? Easy walk to Europa Centre and Blue Church area. Good on-site secure parking. Friendly staff. Spotless linen.

Value for money 100%

Room 100%

Location 100%

Cleanliness 100%

Service 100%

Bar 80%

Answer by the hotel Dear Guest, thank you very much for this lovely feedback. Best regards, the General Manager

100%

Review , , 50 - 59 years, Leisure

Останавливались в этом отеле ... More

Останавливались в этом отеле второй раз. Все великолепно!

Value for money 100%

Room 100%

Location 100%

Cleanliness 100%

Service 100%

84%

Review 6. Juni 2017, Anonymous, 60 - 69 years, Leisure

We had an enjoyable stay. It was very hot and air conditioning ... More

We had an enjoyable stay. It was very hot and air conditioning in the room would have made sleeping more comfortable.

Value for money 80%

Room 80%

Location 100%

Cleanliness 80%

Service 80%

Bar 80%

Answer by the hotel Dear Guest, thank you very much for your feedback. We are happy that you had a good stay at SORAT Hotel Ambassador Berlin. For the next time, please ask for a fan at the front desk which helps you to cool the room. Best regards, the General Manager

74%

Review 6. Juni 2017, Anonymous, 20 - 29 years, Leisure

Basic hotel but the fantastic service made it a enjoyable stay. More

Basic hotel but the fantastic service made it a enjoyable stay.

Value for money 60%

Room 60%

Location 80%

Cleanliness 80%

Service 100%

Breakfast 60%

Answer by the hotel Dear Guest,
Thank you for your Feedback. We are glad to learn that you enjoyed your stay. For your next stay with the SORAT Hotel Ambassador we recommend to book a comfort room maybe this categoriy meets even more your requirements as the rooms are renovated, you have coffee and tea making facilities in the room and a lot more extra. Please contact our reservation team and they will be happy to tell you more about it. Kind regard, The Management

100%

Review , , 30 - 39 years, Leisure

Overall my experience of the hotel was very nice. If I were to ... More

Overall my experience of the hotel was very nice. If I were to comment on one thing it would be that the bathroom didn't smell that great. It wasn't particularly pretty either, but for the price I paid it was satisfactory. Thank you:)

Value for money 100%

Room 100%

Location 100%

Cleanliness 100%

Service 100%

Answer by the hotel Dear Guest, thank you very much for your recommendation! We are very happy that you had a great stay at SORAT Hotel Ambassador Berlin. Best regards, the General Manager

64%

Review , , 40 - 49 years, Leisure

? It was ok but not the room. More

? It was ok but not the room.

Value for money 60%

Room 20%

Location 60%

Cleanliness 40%

Service 100%

Breakfast 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We are very sorry to learn that you were'nt satisfied with you room. For your next time please contact our reservation team as they will be happy to help you with your room choice. Maybe the comfort category fits more your style. We are looking forard to seeing you again soon, kind regards, the Management

80%

Review , , 20 - 29 years, Leisure

The hotel is good and well located, but Expected more after ... More

The hotel is good and well located, but Expected more after reading the reviews.

Value for money 80%

Room 80%

Location 80%

Cleanliness 80%

Service 80%

Answer by the hotel Dear Guest, thank you very much for your feedback. For the next time, we recommend to try one of our comfort hotel rooms. May be this is more the style you like. Best regards, the General Manager

84%

Review 30. Mai 2017, Anonymous, 50 - 59 years, Leisure

Nice hotel, very good breakfast More

Nice hotel, very good breakfast

Value for money 80%

Room 80%

Location 80%

Cleanliness 80%

Service 80%

Breakfast 100%

Answer by the hotel Dear Guest, thank you very much for your good feedback! Best regards, the General Manager

86%

Review 24. Mai 2017, Anonymous, 60 - 69 years, Leisure

Was very good. food a little pricey More

Was very good. food a little pricey

Value for money 80%

Room 80%

Location 80%

Cleanliness 100%

Service 100%

Breakfast 80%

Answer by the hotel Dear Guest, thank you very much for your feedback. It is great to hear that you had a good time in Berlin! As we do not offer food at the hotel bar, we don't understand your feedback regarding this. Best regards, the General Manager

92%

Review , , 50 - 59 years, Leisure

Polite and courteous staff and very clean room More

Polite and courteous staff and very clean room

Value for money 100%

Room 60%

Location 100%

Cleanliness 100%

Service 100%

Answer by the hotel Dear Guest, thank you very much for your feedback. For the next time, we recommend to try one of our comfort rooms, which are updated and offers additional services. Best regards, the General Manager

96%

Review , , 70 - 79 years, Leisure

Verry nice room and exelent beds. Have been at the hotel before. More

Verry nice room and exelent beds. Have been at the hotel before.

Value for money 100%

Room 100%

Location 100%

Cleanliness 100%

Service 80%

Answer by the hotel Dear Guest, thank you very much for your nice feedback about your stay at SORAT Hotel Ambassador Berlin. Best regards, the General Manager

92%

Review , , 50 - 59 years, Leisure

Generalmente bien. Buena relación precio-calidad More

Generalmente bien. Buena relación precio-calidad

Value for money 100%

Room 80%

Location 100%

Cleanliness 100%

Service 80%

80%

Review , , 50 - 59 years, Leisure

Good, perfekt location. More

Good, perfekt location.

Value for money 80%

Room 60%

Location 100%

Cleanliness 80%

Service 80%

Bar 80%

Answer by the hotel Dear Guest, thank you very much for your feedback! Best regards, the General Manager

92%

Review , , 30 - 39 years, Leisure

Spectacular location with lots of nice surrounding restaurants. ... More

Spectacular location with lots of nice surrounding restaurants. Staff and cleaning ladies were all great. A big minus for the room was that there were holes in the curtains. Which let in the sunlight and made it hard to sleep in late. No AC, no refridgerator. Great price but even taking that into account, I still think the room should've had a fridge! . Overall, if the price is right... I would stay here again because of location

Value for money 100%

Room 60%

Location 100%

Cleanliness 100%

Service 100%

Answer by the hotel Dear Guest, thank you very much for your feedback. We are pleased to know that you had a good stay at SORAT Hotel Ambassador Berlin. For the next time we recommend to book a hotel room of the comfort category which includes cofee & tea facilities in the room and access to the fridge on the floor with mineral water, juices and beer included in the room price. The SORAT Hotel Ambassador Berlin has no air condition. Best regards, the General Manager

80%

Review 14. Mai 2017, Anonymous, 60 - 69 years, Business

The overall experience was good although not being able to gain ... More

The overall experience was good although not being able to gain access by the front door was a bit of a nuisance. Staff were very helpful and polite

Value for money 80%

Room 80%

Location 100%

Cleanliness 80%

Service 80%

Breakfast 60%

Bar 80%

Answer by the hotel Dear Guest, thank you very much for your feedback. It is good to know that you had a nice stay at our venue. During your stay we refreshed the main entrance of the hotel but now everything is ready. Thank you very much for your patience and sorry for the inconvenience. Best regards, the General Manager

96%

Review , , 60 - 69 years, Leisure

A very good place to live. Very central location and a very good ... More

A very good place to live. Very central location and a very good service.

Value for money 100%

Room 100%

Location 100%

Cleanliness 80%

Service 100%

Bar 100%

Answer by the hotel Dear Guest, thank you very much for your feedback! Best regards, the General Manager

72%

Review , , 40 - 49 years, Business

Beds not comfortable.Upgraded to a better room, and as son as I ... More

Beds not comfortable.
Upgraded to a better room, and as son as I opened the bathtub to empty the it after a bath, there was water everywhere. Changed room middle of the night, in my pjs and hair in a towel (with guests looking at me) to get to a very uncomfortable bed there. Got back to 725 the next morning as at least I could sleep in the sofa and no apologies or mentions were made to the events of the night before. (I was so tired I couldn't even attend work and felt no sympathy or acknowledgement of that from the staff.).
if I am given a choice next time I will not be staying @ yours again.

Value for money 40%

Room 60%

Location 80%

Cleanliness 80%

Service 60%

Breakfast 100%

Bar 80%

Answer by the hotel Dear Guest, thank you very much for your feedback. We are sorry that we did not met your expectations and we apologize for the inconvenience you had during the night. Best regards, the General Manager

92%

Review 6. Mai 2017, Anonymous, 50 - 59 years, Leisure

Very good I recommend the hotel. More

Very good I recommend the hotel.

Value for money 100%

Room 80%

Location 100%

Cleanliness 80%

Service 80%

Breakfast 100%

Bar 100%

Answer by the hotel Dear Guest, thank you very much for your kind feedback! Best regards, the General Manager

96%

Review 5. Mai 2017, Anonymous, 40 - 49 years, Leisure

Value for money, clean hotel in a very good place near a ... More

Value for money, clean hotel in a very good place near a junction metro station.

Value for money 100%

Room 80%

Location 100%

Cleanliness 100%

Service 100%

Breakfast 100%

Answer by the hotel Dear Guest, thank you very much for this excellent feedback! Best regards, the General Manager

70%

Review , , 20 - 29 years, Leisure

My experience was very good, the hotel is located in a very good ... More

My experience was very good, the hotel is located in a very good place, the room was clean and the breakfast excellent, pity for the bathroom conditions

Value for money 60%

Room 60%

Location 80%

Cleanliness 80%

Service 60%

Breakfast 80%

Answer by the hotel Dear Guest, thank you very much for your feedback. For the next time we recommend to choose one of our comfort rooms which are completely renovated and refurbished. Best regards, the General Manager

90%

Review 29. April 2017, Anonymous, 50 - 59 years, Leisure

The stay was really good More

The stay was really good

Value for money 80%

Room 80%

Location 100%

Cleanliness 80%

Service 100%

Breakfast 100%

Answer by the hotel Dear Guest, thank you very much! Best regards, the General Manager

40%

Review 26. April 2017, Anonymous, 20 - 29 years, Leisure

The only thing that was good was the location of the hotel More

The only thing that was good was the location of the hotel

Value for money 40%

Room 40%

Location 80%

Cleanliness 20%

Service 20%

Answer by the hotel Dear Guest, thank you very much for taking some time for a feedback about your stay at SORAT Hotel Ambassador Berlin. Your feedback does not match the feedback of our other guests and we cannot reenact what you missed at our hotel. You got a freshly renovated room at our 3* venue. For the next time, please think about the hotel level you choose for a trip to Berlin. Best regards, the General Manager

86%

Review , , 50 - 59 years, Business

Very good even if very short More

Very good even if very short

Value for money 80%

Room 80%

Location 100%

Cleanliness 80%

Service 80%

Breakfast 100%

Answer by the hotel Dear Guest, thank you very much for your feedback, it is a pleasure for us to hear that you had a good stay at SORAT Hotel Ambassador Berlin. Best regards, the General Manager

92%

Review , , 50 - 59 years, Leisure

Very good. Staff exceptionally helpful. More

Very good. Staff exceptionally helpful.

Value for money 80%

Room 80%

Location 100%

Cleanliness 100%

Service 100%

80%

Review 17. April 2017, Anonymous, 40 - 49 years, Leisure

I had a great stay in your hotel! The hotel team vvas alvvays ... More

I had a great stay in your hotel! The hotel team vvas alvvays available vvhen i needed some informations!

Value for money 80%

Room 80%

Location 80%

Cleanliness 80%

Service 80%

64%

Review 15. April 2017, Anonymous, 60 - 69 years, Leisure

The hotel was ok for the price. More

The hotel was ok for the price.

Value for money 60%

Room 60%

Location 80%

Cleanliness 40%

Service 80%

84%

Review 14. April 2017, Anonymous, 50 - 59 years, Business

Perfect location to walk to the DIN More

Perfect location to walk to the DIN

Value for money 80%

Room 100%

Location 100%

Cleanliness 80%

Service 80%

Breakfast 60%

84%

Review 7. April 2017, Anonymous, 60 - 69 years, Leisure

Very positive. We have been in your hotel several times. This ... More

Very positive. We have been in your hotel several times. This time the stay was more pleasant since we had a new refurbished room

Value for money 80%

Room 80%

Location 100%

Cleanliness 80%

Service 80%

Answer by the hotel Dear Guest, thank you very much for your feedback. We are very happy that you had a good stay in one of our newly renovated comfort rooms! Best regards, the General Manager

48%

Review 5. April 2017, Anonymous, 40 - 49 years, Leisure

The hotel is old... . More

The hotel is old... .

Value for money 40%

Room 20%

Location 100%

Cleanliness 40%

Service 40%

Answer by the hotel Dear Guest, thank you very much for your feedback. We are sorry that we didn't met your expectations. For the next time, we recommend to keep yourself well informed before you book a hotel. In all online booking machines and on our website you can find the information, that our hotel offers two room categories. The comfort room ctaegory is completely renovated and refurbished and offers serveral additional services like free drinks from the fridge on the floor, coffee & tea making facilities in the room aswell as a bathrobe. It is also written that our hotel does not offer rooms with air condition but also in March normally there is no need for this in Berlin as the temperatures are not too high. Best regards, the General Manager

56%

Review 4. April 2017, Anonymous, 50 - 59 years, Leisure

Allmoust ok logerroom cost that i dont understud More

Allmoust ok logerroom cost that i dont understud

Value for money 60%

Room 40%

Location 80%

Cleanliness 60%

Service 40%

Answer by the hotel Dear Guest, thank you much for your feedback. We are very sorry that we did not meet your expactations for your stay at SORAT Hotel Ambassador Berlin. It would be very helpful for us to know more details to improve our service for your next stay. Best regards, the General Manager

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