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Sorat Hotels DE

SORAT Hotel Ambassador Berlin

Online booking

Reviews in the hotel

Guest satisfaction index

Based on 3568 reviews across the hotel

86%

Excellent

Customer rating

Excellent 2454

Good 987

Ok 115

So-So 12

Unsatisfying 0

Rating summary

Value for money 84%

Room 74%

Location 94%

Cleanliness 84%

Service 88%

Sort by
LeisureBusinessPositive firstNegative first
66%

Review , , 60 - 69 years, Business

Generally satisfied, but my colleague get additional key to ... More

Generally satisfied, but my colleague get additional key to lobby fridge to get free drink and I didn't. Also WiFi performance is frustrated. Often too slow and cut off.

Value for money 80%

Room 40%

Location 100%

Cleanliness 60%

Service 60%

Breakfast 60%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

88%

Review , , 60 - 69 years, Leisure

I really enjoyd my time in your hotel. The Staff was absolutely ... More

I really enjoyd my time in your hotel. The Staff was absolutely fabolous; kind and very helpfull. Thank you very much and Auf Wiedersehen.

Value for money 80%

Room 80%

Location 100%

Cleanliness 100%

Service 100%

Breakfast 80%

Bar 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

100%

Review 18. Mai 2018, Anonymous, 40 - 49 years, Leisure

Cozy rooms, great location and exceptional service More

Cozy rooms, great location and exceptional service

Value for money 100%

Room 100%

Location 100%

Cleanliness 100%

Service 100%

Breakfast 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

92%

Review 14. Mai 2018, Anonymous, 30 - 39 years, Leisure

Easy to book, to use conveniences, to leave. Good value. More

Easy to book, to use conveniences, to leave. Good value.

Value for money 100%

Room 80%

Location 100%

Cleanliness 100%

Service 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

82%

Review 7. Mai 2018, Anonymous, 50 - 59 years, Leisure

Good experience. if we are to stay in the same area again, we ... More

Good experience. if we are to stay in the same area again, we will book this hotel again

Value for money 100%

Room 80%

Location 80%

Cleanliness 80%

Service 60%

Breakfast 100%

Bar 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

92%

Review , , 60 - 69 years, Leisure

This the 10th timeClose tu supermarketNear to Undergrounf More

This the 10th time
Close tu supermarket
Near to Undergrounf

Value for money 80%

Room 80%

Location 100%

Cleanliness 100%

Service 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you even more often in our SORAT Hotel Ambassador! Kind regards, the Management

98%

Review 24. April 2018, Anonymous, 50 - 59 years, Leisure

Excellent good room cleanliness. Great location and breakfast. ... More

Excellent good room cleanliness. Great location and breakfast. Overall good value for money.

Value for money 100%

Room 100%

Location 100%

Cleanliness 100%

Service 100%

Breakfast 100%

Bar 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

84%

Review 22. April 2018, Anonymous, 60 - 69 years, Leisure

Nice stay, very clean, good breakfast. Rather Quiet, but 2 ... More

Nice stay, very clean, good breakfast. Rather Quiet, but 2 days/Night there were a norwegian scoolclass which made very much noise.

Value for money 80%

Room 60%

Location 80%

Cleanliness 100%

Service 80%

Breakfast 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

84%

Review 21. April 2018, Anonymous, 40 - 49 years, Leisure

Good hotel. Excellent location. Disappointed that I booked a ... More

Good hotel. Excellent location. Disappointed that I booked a room overlooking the courtyard but was given a room overlooking main street.

Value for money 80%

Room 80%

Location 100%

Cleanliness 80%

Service 80%

Bar 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

92%

Review 19. April 2018, Anonymous, 30 - 39 years, Leisure

Very nice to stay in your hotel More

Very nice to stay in your hotel

Value for money 100%

Room 80%

Location 80%

Cleanliness 100%

Service 100%

80%

Review 14. April 2018, Anonymous, 60 - 69 years, Business

Functional to what I had to do in Berlin More

Functional to what I had to do in Berlin

Value for money 80%

Room 60%

Location 100%

Cleanliness 80%

Service 80%

Breakfast 80%

84%

Review 13. April 2018, Anonymous, 30 - 39 years, Leisure

A great place, great location and very atenttion. More

A great place, great location and very atenttion.

Value for money 80%

Room 60%

Location 100%

Cleanliness 100%

Service 100%

Breakfast 60%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

86%

Review 12. April 2018, Anonymous, 60 - 69 years, Leisure

The hotel is placed in at very quatly area and very close to ... More

The hotel is placed in at very quatly area and very close to shopping, Ubahn and Berlin Mitte

Value for money 80%

Room 80%

Location 100%

Cleanliness 100%

Service 100%

Breakfast 60%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

76%

Review , , 60 - 69 years, Leisure

The first bedroom is not good: old decoration, old furniture and ... More

The first bedroom is not good: old decoration, old furniture and old bathroom...
after we change and it was super.

Value for money 80%

Room 40%

Location 100%

Cleanliness 60%

Service 80%

Breakfast 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

96%

Review , , 50 - 59 years, Leisure

Enjoyable, LOVELY team, friendly and prompt service. Marika, ... More

Enjoyable, LOVELY team, friendly and prompt service. Marika, Tatiana, Mohamed Hassan and all reception team is wonderful. ALL housekeeping personnel were understandable and easy communicating.
ALL Sorat hotel team is lovely and helpful.

Value for money 80%

Room 100%

Location 100%

Cleanliness 100%

Service 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

96%

Review 4. April 2018, Anonymous, 60 - 69 years, Leisure

Excellent - this is my preferred hotel when I visit Berlin - ... More

Excellent - this is my preferred hotel when I visit Berlin - great location, great service, and although the building is a bit older, I am very content when I am there.

Value for money 100%

Room 80%

Location 100%

Cleanliness 100%

Service 100%

Bar 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

56%

Review , , 30 - 39 years, Business

I am highly unlikely to stay at this hotel again. More

I am highly unlikely to stay at this hotel again.

Value for money 60%

Room 40%

Location 80%

Cleanliness 80%

Service 20%

Breakfast 60%

56%

Review , , 50 - 59 years, Leisure

I have stayed at this hotel previously and let the standards had ... More

I have stayed at this hotel previously and let the standards had dropped . No where on your website does it starts that guests will have to pay for the privilege of having a kettle in your room .

Value for money 60%

Room 20%

Location 100%

Cleanliness 60%

Service 40%

100%

Review , , 50 - 59 years, Leisure

Very good! Very friendly people and good service. Kurfüstendam, ... More

Very good! Very friendly people and good service. Kurfüstendam, KaDeWe, Gedächtniskirche, ZOO and bus stop nearby.

Value for money 100%

Room 100%

Location 100%

Cleanliness 100%

Service 100%

Breakfast 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

76%

Review , , 30 - 39 years, Leisure

The overall experience was good just a couple points to improve, ... More

The overall experience was good just a couple points to improve, bigger towels, my room just have one bath robe (I didn not mind but should have two), the toilet paper was really bad quality and the closet should have doors.

Value for money 80%

Room 80%

Location 80%

Cleanliness 60%

Service 80%

Breakfast 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

80%

Review 5. Dezember 2017, Anonymous, 60 - 69 years, Business

My stay was good as always. More

My stay was good as always.

Value for money 80%

Room 80%

Location 80%

Cleanliness 80%

Service 80%

Breakfast 80%

Bar 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

100%

Review 5. Dezember 2017, Anonymous, 50 - 59 years, Business

Good experience, good greeting, comfortable room. More

Good experience, good greeting, comfortable room.

Value for money 100%

Room 100%

Location 100%

Cleanliness 100%

Service 100%

Breakfast 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

76%

Review 4. Dezember 2017, Anonymous, 60 - 69 years, Leisure

Overall good, requires a full update and internet service for ... More

Overall good, requires a full update and internet service for this hotel was the worst I ever saw in my life. Basically useless

Value for money 80%

Room 80%

Location 80%

Cleanliness 60%

Service 80%

Breakfast 80%

86%

Review 27. November 2017, Anonymous, 30 - 39 years, Business

Very Nice thank you. More

Very Nice thank you.

Value for money 80%

Room 80%

Location 80%

Cleanliness 80%

Service 100%

Breakfast 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

84%

Review 27. November 2017, Anonymous, 60 - 69 years, Business

Much better than expected for the price More

Much better than expected for the price

Value for money 100%

Room 80%

Location 80%

Cleanliness 80%

Service 80%

Breakfast 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

88%

Review , , 60 - 69 years, Leisure

Nice place to stay in. Close to the centre city, so you can go ... More

Nice place to stay in. Close to the centre city, so you can go on foot everywhere

Value for money 100%

Room 80%

Location 100%

Cleanliness 80%

Service 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

64%

Review 24. November 2017, Anonymous, 40 - 49 years, Business

Good, no other comments More

Good, no other comments

Value for money 60%

Room 60%

Location 60%

Cleanliness 80%

Service 60%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

84%

Review 22. November 2017, Anonymous, 50 - 59 years, Leisure

Good and hope to come back next year. More

Good and hope to come back next year.

Value for money 60%

Room 80%

Location 80%

Cleanliness 100%

Service 100%

Breakfast 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

80%

Review 21. November 2017, Anonymous, 50 - 59 years, Leisure

Centralt beliggende hotel, til en fair pris More

Centralt beliggende hotel, til en fair pris

Value for money 80%

Room 80%

Location 80%

Cleanliness 80%

Service 80%

Breakfast 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

84%

Review 20. November 2017, Anonymous, 50 - 59 years, Leisure

Cheap, clean, good location ... but no extra. All the necessary! More

Cheap, clean, good location ... but no extra. All the necessary!

Value for money 100%

Room 60%

Location 100%

Cleanliness 100%

Service 60%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

92%

Review , , 50 - 59 years, Leisure

Very positive - after having upgraded to comfort room More

Very positive - after having upgraded to comfort room

Value for money 80%

Room 80%

Location 100%

Cleanliness 100%

Service 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

100%

Review , , 60 - 69 years, Leisure

Excellent! Courteous, helpful staff. High quality breakfast with ... More

Excellent! Courteous, helpful staff. High quality breakfast with substantial choice of items.

Value for money 100%

Room 100%

Location 100%

Cleanliness 100%

Service 100%

Breakfast 100%

Bar 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

94%

Review , , 40 - 49 years, Leisure

It was a great place to stay, friendly staff, booking in/out ... More

It was a great place to stay, friendly staff, booking in/out times really good and so close to the underground.

Value for money 80%

Room 80%

Location 100%

Cleanliness 100%

Service 100%

Bar 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

90%

Review 15. November 2017, Anonymous, 60 - 69 years, Leisure

Very good indeed. I would like to come back More

Very good indeed. I would like to come back

Value for money 80%

Room 80%

Location 80%

Cleanliness 100%

Service 100%

Breakfast 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

80%

Review 14. November 2017, Anonymous, 40 - 49 years, Business

I was in Berlin on a business trip and my overall experience of ... More

I was in Berlin on a business trip and my overall experience of staying at the Sorat was very positive.

Value for money 80%

Room 80%

Location 80%

Cleanliness 60%

Service 60%

Breakfast 100%

Bar 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

94%

Review 14. November 2017, Anonymous, 20 - 29 years, Business

Good! Room was excellent. More

Good! Room was excellent.

Value for money 80%

Room 100%

Location 80%

Cleanliness 100%

Service 100%

Breakfast 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

70%

Review , , 20 - 29 years, Business

Everything was better arranged except when I first came to the ... More

Everything was better arranged except when I first came to the room, it was not so tidy and clean but the next all was setup

Value for money 60%

Room 80%

Location 80%

Cleanliness 60%

Service 80%

Breakfast 60%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

80%

Review , , 50 - 59 years, Leisure

Nice hotel in a great location More

Nice hotel in a great location

Value for money 80%

Room 60%

Location 100%

Cleanliness 100%

Service 80%

Breakfast 60%

Bar 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

84%

Review 10. November 2017, Anonymous, 30 - 39 years, Business

The hotel is quite nice. However, you need to check the drainage ... More

The hotel is quite nice. However, you need to check the drainage of the pipes in the rooms because my shower and sink would accumulate water

Value for money 80%

Room 100%

Location 100%

Cleanliness 60%

Service 80%

Breakfast 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! The renovation of the pipes is an ongoing process. Kind regards, the Management

74%

Review 10. November 2017, Anonymous, 20 - 29 years, Business

It was good regarding the value for money aspect. Probably more ... More

It was good regarding the value for money aspect. Probably more money should be invested in the renovation of the hotel.

Value for money 80%

Room 40%

Location 80%

Cleanliness 60%

Service 80%

Breakfast 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. The seeling in the corridor was in renovation during you stay. Nevertheless we hope to see you again! Kind regards, the Management

98%

Review , , 40 - 49 years, Business

Nice and helpful, always smiling stuff, amazing weekend in Berlin More

Nice and helpful, always smiling stuff, amazing weekend in Berlin

Value for money 100%

Room 100%

Location 100%

Cleanliness 100%

Service 100%

Breakfast 100%

Bar 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

70%

Review 8. November 2017, Anonymous, 40 - 49 years, Business

Good, but room is too small. More

Good, but room is too small.

Value for money 60%

Room 60%

Location 80%

Cleanliness 80%

Service 60%

Breakfast 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

94%

Review , , 40 - 49 years, Leisure

Great location, very nice hotel More

Great location, very nice hotel

Value for money 100%

Room 80%

Location 100%

Cleanliness 100%

Service 80%

Breakfast 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

100%

Review , , 30 - 39 years, Leisure

Excellent hotel, staff and location. Added bonus that staff all ... More

Excellent hotel, staff and location. Added bonus that staff all spoke excellent English

Value for money 100%

Room 100%

Location 100%

Cleanliness 100%

Service 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

100%

Review , , 30 - 39 years, Business

The hotel and services were good. Except for the Internet. The ... More

The hotel and services were good. Except for the Internet. The Internet in my room was horrible and was not working most of the time.

Value for money 100%

Room 100%

Location 100%

Cleanliness 100%

Service 100%

78%

Review , , 80 - 89 years, Business

A very pleasant in Berlin More

A very pleasant in Berlin

Value for money 80%

Room 60%

Location 80%

Cleanliness 80%

Service 80%

Breakfast 80%

Bar 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

84%

Review 4. November 2017, Anonymous, 30 - 39 years, Leisure

Good and very confortable More

Good and very confortable

Value for money 80%

Room 80%

Location 80%

Cleanliness 80%

Service 80%

Breakfast 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

80%

Review 4. November 2017, Anonymous, 20 - 29 years, Business

It was all good.But the room is a bit worn out. More

It was all good.
But the room is a bit worn out.

Value for money 80%

Room 60%

Location 100%

Cleanliness 80%

Service 80%

Breakfast 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

76%

Review , , 50 - 59 years, Business

Didn't get the street view as booked - was in a back room - I ... More

Didn't get the street view as booked - was in a back room - I decided not to try to change rooms, so staff didn't get opportunity to correct this. Very big room, but in need of a revamp.
Don't want to complain too much as it has been good to me in the past - and will return anyway.

Value for money 80%

Room 60%

Location 80%

Cleanliness 80%

Service 80%

84%

Review , , 50 - 59 years, Business

Good value for money, good location. More

Good value for money, good location.

Value for money 80%

Room 80%

Location 80%

Cleanliness 80%

Service 80%

Breakfast 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

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