We use cookies on this site to enhance your user experience. By clicking any link on this page you are giving your consent for us to set cookies.
SORAT Hotels DE

SORAT Hotel Ambassador Berlin

Online booking

Reviews in the hotel

Guest satisfaction index

Based on 3234 reviews across the hotel

86%

Excellent

Customer rating

Excellent 2199

Good 918

Ok 105

So-So 12

Unsatisfying 0

Rating summary

Value for money 82%

Room 74%

Location 92%

Cleanliness 84%

Service 88%

Sort by
LeisureBusinessPositive firstNegative first
90%

Review , , 70 - 79 years, Leisure

Not luxury, but enough comfortable. Very easy location (near ... More

Not luxury, but enough comfortable. Very easy location (near underground, KDW, Potzdammer Platz, Brandenburger Tor etc)

Value for money 100%

Room 80%

Location 80%

Cleanliness 100%

Service 100%

Breakfast 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback hope to see you again! Kind regards, the Management

94%

Review , , 40 - 49 years, Leisure

Overall, it was Good experience. My only real issue was the fact ... More

Overall, it was Good experience. My only real issue was the fact that the hotel and the room seemed to be something out of a time capsule from the 60s.

Value for money 80%

Room 80%

Location 100%

Cleanliness 100%

Service 100%

Breakfast 100%

80%

Review 20. September 2017, Anonymous, 40 - 49 years, Leisure

Good overall experience More

Good overall experience

Value for money 80%

Room 80%

Location 80%

Cleanliness 80%

Service 80%

Breakfast 80%

96%

Review , , 30 - 39 years, Leisure

Was a good experience the personnal was really professional More

Was a good experience the personnal was really professional

Value for money 100%

Room 80%

Location 100%

Cleanliness 100%

Service 100%

90%

Review , , 50 - 59 years, Leisure

Really quite OK but the parking charges for a park area designed ... More

Really quite OK but the parking charges for a park area designed for the origional VW Käfer and totally inadequate for modern autos in width and length were inappropriately expensive.

Value for money 80%

Room 80%

Location 100%

Cleanliness 100%

Service 80%

Breakfast 100%

Answer by the hotel Dear guest,
Thank you for your feedback. We are looking forward to seeing you again soon. We hope that parking space will not be a disqualifier. Kind regards, The Management

48%

Review 11. September 2017, Anonymous, 30 - 39 years, Business

The lack of cleanliness of the room and the strong smell makes ... More

The lack of cleanliness of the room and the strong smell makes my first stay also the last

Value for money 40%

Room 20%

Location 100%

Cleanliness 20%

Service 60%

Answer by the hotel Dear Guest,
Thank you very much for taking the time to give us a feedback on your stay. We are very sad to hear that you weren't satisfied with your accommodation.
We feel very sorry that you were so unhappy with us and we deeply hope you give us the chance to clarify this issue. Yours sincerely, The Management

96%

Review , , 70 - 79 years, Leisure

Excellent location and price, very adequate clean room, overall ... More

Excellent location and price, very adequate clean room, overall an excellent value and comfortable accommodation

Value for money 100%

Room 80%

Location 100%

Cleanliness 100%

Service 100%

Breakfast 100%

88%

Review 1. September 2017, Anonymous, 80 - 89 years, Leisure

A good hotel well located and near restaurants, shops and metro More

A good hotel well located and near restaurants, shops and metro

Value for money 100%

Room 80%

Location 80%

Cleanliness 100%

Service 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback hope to see you again! Kind regards, the Management

80%

Review , , 50 - 59 years, Leisure

Pleasant. The staff were efficent and the hotel clean and ... More

Pleasant. The staff were efficent and the hotel clean and convenient. The area is quiet and well serviced by amenities and services.

Value for money 80%

Room 80%

Location 80%

Cleanliness 80%

Service 80%

Answer by the hotel Dear Guest,
Thank you very much for your Feedback. We are more than glad to read that you where satisfied with your stay. See you soon again! Kind regards, The Management

88%

Review , , 10 - 19 years, Leisure

Esperienza più che buona. More

Esperienza più che buona.

Value for money 80%

Room 80%

Location 100%

Cleanliness 100%

Service 80%

100%

Review , , 70 - 79 years, Leisure

Very good, Good lokcation, More

Very good, Good lokcation,

Value for money 100%

Room 100%

Location 100%

Cleanliness 100%

Service 100%

Breakfast 100%

Bar 100%

Answer by the hotel Dear Guest,
Thank you so much for your kind feedback, we were very happy to learn that you have had a great stay with us. We hope to see you soon again. Kind regards, The Management

86%

Review 27. August 2017, Anonymous, 50 - 59 years, Leisure

Good and nice stay in your hotel. More

Good and nice stay in your hotel.

Value for money 80%

Room 80%

Location 100%

Cleanliness 100%

Service 80%

Breakfast 80%

Answer by the hotel Dear guest,
Thank you for your feedback. We are looking forward to seeing you again soon. Kind regards, The Management

96%

Review , , 60 - 69 years, Business

Always pleaseant to stay in your hotel, see you next week during ... More

Always pleaseant to stay in your hotel, see you next week during IFA again

Value for money 100%

Room 80%

Location 100%

Cleanliness 100%

Service 100%

Breakfast 100%

Answer by the hotel Dear Guest,
Thank you for your great feedback. We are very delighted to be your host again during the IFA. See you soon, kind regards, the management

90%

Review 20. August 2017, Anonymous, 40 - 49 years, Leisure

Everything is very good, Thank you!!! More

Everything is very good, Thank you!!!

Value for money 80%

Room 100%

Location 80%

Cleanliness 100%

Service 100%

Breakfast 80%

Answer by the hotel Dear Guest,
Thank you for your kind findback. Great to hear that you where satisfied with your stay! We are looking forward to seeing you again soon. Kind regards, The Management

100%

Review , , 60 - 69 years, Leisure

I have stayed in Sorat Hotel Ambassador Berlin four times now ... More

I have stayed in Sorat Hotel Ambassador Berlin four times now and fully intend returning next year. I feel very confident to recommend it to others.

Value for money 100%

Room 100%

Location 100%

Cleanliness 100%

Service 100%

Breakfast 100%

92%

Review 9. August 2017, Anonymous, 20 - 29 years, Leisure

Comfortable stay and good customer service. More

Comfortable stay and good customer service.

Value for money 80%

Room 80%

Location 100%

Cleanliness 100%

Service 100%

90%

Review , , 60 - 69 years, Leisure

Excellent experience More

Excellent experience

Value for money 100%

Room 100%

Location 100%

Cleanliness 80%

Service 80%

Bar 80%

84%

Review 7. August 2017, Anonymous, 20 - 29 years, Leisure

We had a great experience at your hotel, it's a good value for ... More

We had a great experience at your hotel, it's a good value for money, and the staff is doing a good job! Only improvement need to be made in the cleaning staff. They do their job well, every day the room was cleaned. But they forgot some places which should not be forgotten in the room. Perhaps you can lower the price of breakfast too, we didn't go to breakfast in the hotel because it was very expensive, while you can eat outside in different places for much less money.

Value for money 80%

Room 60%

Location 100%

Cleanliness 60%

Service 100%

Bar 100%

96%

Review , , 70 - 79 years, Leisure

Good and reasonable price. Clean. More

Good and reasonable price. Clean.

Value for money 100%

Room 100%

Location 80%

Cleanliness 100%

Service 100%

100%

Review 6. August 2017, Anonymous, 20 - 29 years, Leisure

Very good hotel good location all ready booked this hotel for my ... More

Very good hotel good location all ready booked this hotel for my next Berlin trip

Value for money 100%

Room 100%

Location 100%

Cleanliness 100%

Service 100%

Answer by the hotel Thank you very much. We ar glad wellcoming you soon in Berlin again!

94%

Review , , 30 - 39 years, Leisure

Text aaaaaaaaaffffffgg More

Text aaaaaaaaaffffffgg

Value for money 100%

Room 80%

Location 80%

Cleanliness 100%

Service 100%

Breakfast 100%

60%

Review 30. Juli 2017, Anonymous, 20 - 29 years, Leisure

Ok but could massively be improved More

Ok but could massively be improved

Value for money 60%

Room 40%

Location 60%

Cleanliness 60%

Service 80%

76%

Review 26. Juli 2017, Anonymous, 30 - 39 years, Leisure

Ok, but bikes were too expensive (25 euro per day when the ... More

Ok, but bikes were too expensive (25 euro per day when the average cost is 12?) and it's absurd to pay 1, 50 for the deposit of the luggage. Wifi was very good.

Value for money 60%

Room 60%

Location 100%

Cleanliness 100%

Service 60%

Answer by the hotel Dear guest,
Thank you for your feedback. We are pleased to hear that you were satisfied overall. All the more regrettable, then, that there were a few small points that made your mood a bit cloudy. We know that we could do so much better than that. We would be very happy if you would give us a second chance to convince you. We promise we will do our very best to deliver 100% service! Kind regards, The Management

84%

Review 26. Juli 2017, Anonymous, 40 - 49 years, Leisure

In room eas very hot witout .I ordered no smoking room, but all ... More

In room eas very hot witout .
I ordered no smoking room, but all evening feel smoke of sigaret

Value for money 80%

Room 60%

Location 100%

Cleanliness 80%

Service 80%

Breakfast 100%

Answer by the hotel Dear Guest,
Thank you for your feedback. We regret that you could perceive a smell of smoke inside you room. We mainly offer non smoking rooms but sometimes guests even smoke in those ones. For the next time please inform our staff as the housekeepers are able to eliminate nearly every kind of unpleasant odours. Kind regards, The Management

92%

Review 23. Juli 2017, Anonymous, 10 - 19 years, Leisure

The overall experience was great! More

The overall experience was great!

Value for money 80%

Room 100%

Location 100%

Cleanliness 100%

Service 80%

Answer by the hotel Dear Guest,
Thank you for your feedback. It's great to hear that you were satisfied with your stay! We hope to see you soon again, kind regards, The Management

96%

Review , , 40 - 49 years, Leisure

A very nice and agreeable stay in the heart of Berlin, enhanced ... More

A very nice and agreeable stay in the heart of Berlin, enhanced by the friendliness of the staff

Value for money 100%

Room 100%

Location 100%

Cleanliness 80%

Service 100%

Breakfast 100%

Answer by the hotel Dear Guest,
Thank you for your feedback! We were very happy having you here with us again and we hope to see you soon again! Kind regards, The Management

84%

Review , , 60 - 69 years, Leisure

Very good and definetely coming back More

Very good and definetely coming back

Value for money 80%

Room 80%

Location 80%

Cleanliness 80%

Service 100%

Answer by the hotel Dear Guest,
Thank you so much for your kind feedback. We are looking forward to seeing you again soon. Kind regards, The Management

86%

Review , , 50 - 59 years, Leisure

Very good. comfortable stay More

Very good. comfortable stay

Value for money 60%

Room 80%

Location 100%

Cleanliness 100%

Service 100%

Breakfast 80%

Answer by the hotel Dear Guest,
We are happy to hear that you enjoyed your stay at the SORAT Hotel Ambassador Berlin. Kind regards, The Management

92%

Review 13. Juli 2017, Anonymous, 70 - 79 years, Leisure

I am satisfied and would go back in the future. More

I am satisfied and would go back in the future.

Value for money 80%

Room 80%

Location 100%

Cleanliness 100%

Service 100%

Answer by the hotel Dear Guest,
it's so good to hear that you were happy with your recent stay at the SORAT Hotel Ambassador. We are looking forward to seeing you again soon! Kind regards, The Management

88%

Review 11. Juli 2017, Anonymous, 50 - 59 years, Business

Helpful and friendly hotel staff. Very convienent location. ... More

Helpful and friendly hotel staff. Very convienent location. Comfortable quiet room.

Value for money 80%

Room 80%

Location 100%

Cleanliness 80%

Service 100%

Answer by the hotel Dear Guest,
Thank you for your feedback. We are happy to hear that you were satified with your stay. Kind regards, The Management

84%

Review 11. Juli 2017, Anonymous, 50 - 59 years, Leisure

Estupenda y muy recomendable More

Estupenda y muy recomendable

Value for money 100%

Room 80%

Location 80%

Cleanliness 80%

Service 80%

Breakfast 80%

Answer by the hotel Estimado visitante,
Muchas gracias por su feedback and su recomendación. Nos esperamos poder recibirle de nuevo! Cordialmente, La Dirección

96%

Review , , 50 - 59 years, Leisure

A comfortable stay, friendly staff, great location More

A comfortable stay, friendly staff, great location

Value for money 100%

Room 80%

Location 100%

Cleanliness 100%

Service 100%

Answer by the hotel Dear Guest,
Thank so much for your great feedback which made us very happy today:-)
We hope to see you soon again! Kind regards, The Management

100%

Review , , 40 - 49 years, Leisure

I hade wonderfull time More

I hade wonderfull time

Value for money 100%

Room 100%

Location 100%

Cleanliness 100%

Service 100%

Answer by the hotel Dear Omar,
Thank you for your great feedback. We are very happy to hear that you enjoyed your stay at the SORAT Hotel Ambassador. Kind regards, The Management

100%

Review , , 60 - 69 years, Leisure

We greatly appreciate the location with bus 100 just near. The ... More

We greatly appreciate the location with bus 100 just near. The rooms are nice and clean. We also were well received by the people of the hotel

Value for money 100%

Room 100%

Location 100%

Cleanliness 100%

Service 100%

Answer by the hotel Dear Guest,
Thank you so much for this great feedback. We are happy to hear that you enjoyed your stay! We would be happy to see you again soon in Berlin at the SORAT Hotel Ambassador. Kind regards, The Management

76%

Review 29. Juni 2017, Anonymous, 50 - 59 years, Leisure

Good deal, but we stayed for 5 days and free WIFI was limited to ... More

Good deal, but we stayed for 5 days and free WIFI was limited to 24 h, restriction should have been mentionned when booking, and connection was very bad at times.

Value for money 80%

Room 80%

Location 80%

Cleanliness 80%

Service 60%

Answer by the hotel Dear Guest,
Thank you for your Feedback. We are happy to hear that you made a "great deal" by staying with the SORAT Hotel Ambassador. We do not understand the point regarding free WIFI as it is indeed completely free of charge for one device per person. The only thing is that you receive a code which is needed for the login into the free WIFI. This code is valid for 24 ONLINE hours. Each time the code expires you get another one -you just have to contact the reception team. We are very sorry to hear that there was a misunterstanding. We kindly ask you to contact our staff always directly if you have any concerns or wishes and they will be happy to assist you at any time! Kind regards, The Management

80%

Review , , 40 - 49 years, Leisure

Very good. Nice staff, good location and good room. More

Very good. Nice staff, good location and good room.

Value for money 80%

Room 80%

Location 80%

Cleanliness 80%

Service 80%

Bar 80%

Answer by the hotel Dear Guest,
Tank you so much for your kind feedback we are happy to hear that everything has been to your satisfaction. Kind regards, The Management

92%

Review 28. Juni 2017, Anonymous, 20 - 29 years, Leisure

Very good, good service, but you had to pay for everything, they ... More

Very good, good service, but you had to pay for everything, they did not have free coffee or water for the guests, and luggage storing after checkout also costed extra

Value for money 100%

Room 60%

Location 100%

Cleanliness 100%

Service 100%

Answer by the hotel Dear Guest,
Thank you for your great feedback. For the next time we recommend you to book a room in the comfort category. The comfort rooms are all renovated and they provide coffee and tea making facilities as well as one bottle of complimentary water in the room. Furthermore you have unlimited access to the refrigerators on the floor which always offer a variety of complimentary drinks such as mineral water, juice, lemonade, beer. There are even more extras and we would be very happy to inform you personally and to find the perfect product for your next stay. So please do not hesitate to contact our reservation team directly! We will be happy to receive your call, kind regards, The Management

76%

Review 25. Juni 2017, Anonymous, 20 - 29 years, Leisure

Good... ... ... ... ... . More

Good... ... ... ... ... .

Value for money 80%

Room 80%

Location 100%

Cleanliness 80%

Service 60%

Bar 60%

Answer by the hotel Dear Guest,
Thank you for your feedback we hope you enjoyed your stay and we are looking forward to seeing you soon again at the SORAT Hotel Ambassador.
Kind regards, Sarah

76%

Review 19. Juni 2017, Anonymous, 20 - 29 years, Leisure

The room is pretty big, clean and same as the pictures being ... More

The room is pretty big, clean and same as the pictures being shown, but the wifi connection was poor.

Value for money 60%

Room 60%

Location 100%

Cleanliness 80%

Service 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback we are happy to hear that you were satisfied with your stay. We hope we will see you soon again? Kind regards, The Management

100%

Review , , 50 - 59 years, Leisure

Excellent Hotel. Staff very friendly and extremely helpful. Will ... More

Excellent Hotel. Staff very friendly and extremely helpful. Will definitely stay again on our next trip

Value for money 100%

Room 100%

Location 100%

Cleanliness 100%

Service 100%

Bar 100%

Answer by the hotel Dear Dean Widdowson,
Thank you - you made our day! We are more than happy to read that you were absolutely satisfied with your stay at the SORAT Hotel Ambassador Berlin. Staff can't wait to see you again so please don't take too much time to come back to Berlin:-) So much more to explore! Looking forward to seeing you again soon! Kind regards, the management

100%

Review , , 40 - 49 years, Leisure

Reception very friendly and helpful, cleaners great More

Reception very friendly and helpful, cleaners great

Value for money 100%

Room 100%

Location 100%

Cleanliness 100%

Service 100%

Answer by the hotel Dear D McFayden,

Thank you for your super great feedback - 100% is always the minimum we try to give to our guest ;-)
We hope to see you soon again at the SORAT Hotel Ambassador! Take care these days and kind regards, The Management

84%

Review 14. Juni 2017, Anonymous, 30 - 39 years, Leisure

Good location and nice room. More

Good location and nice room.

Value for money 80%

Room 100%

Location 100%

Cleanliness 80%

Service 80%

Breakfast 60%

Answer by the hotel Dear Guest,
Thank you for your feedback - makes us happy to hear that you enjoyed your stay at the SORAT Hotel Ambassador! Kind regards, The Management

100%

Review , , 30 - 39 years, Leisure

All was perfect, very gd location so clean and staff always ... More

All was perfect, very gd location so clean and staff always smiling and so helpfull

Value for money 100%

Room 100%

Location 100%

Cleanliness 100%

Service 100%

Answer by the hotel Dear Firas,
Thank you so much for this great feedback. We are more than happy that you enjoyed your stay in Berlin and at the SORAT Hotel Ambassador. We hope we will see you soon again.
Kind regards,
Sarah

92%

Review , , 20 - 29 years, Leisure

Overall great hotel and an excellent location! Friendly staff ... More

Overall great hotel and an excellent location! Friendly staff and clean hotel. One comment I will make is that we got charged 5 euros for a bottle of water which did not say it was that price on the first day. The day after the sign was put up saying it was indeed 5 euros which was annoying. Also there was no mini fridge which I think the room would benefit.

Value for money 100%

Room 80%

Location 100%

Cleanliness 100%

Service 80%

Answer by the hotel Dear Gareth,
Many thanks for your great feedback. We are very happy to hear that you were satisfied with your stay. Regarding the missing information about the costs of the water: Id should certainly not be overlooked by our housekeeping team to hang the sign on the neck of the bottle. We will pay more attention on this. Thank you so much for your note. We are looking forward to seeing you again soon at the SORAT Hotel Ambassador, Sincerely, The Management

86%

Review 11. Juni 2017, Anonymous, 20 - 29 years, Leisure

Wonderful location!! More

Wonderful location!!

Value for money 80%

Room 80%

Location 100%

Cleanliness 80%

Service 80%

Breakfast 100%

Answer by the hotel Dear Guest,
Thank you very much for your feedback. We are looking forward to seeing you again soon at the SORAT Hotel Ambassador Berlin.
Kind regards,
The management

96%

Review , , 50 - 59 years, Leisure

A good hotel with easy access to the city centre. Close to ... More

A good hotel with easy access to the city centre. Close to railway and the fabulous KaDeWe - what more can you want? Easy walk to Europa Centre and Blue Church area. Good on-site secure parking. Friendly staff. Spotless linen.

Value for money 100%

Room 100%

Location 100%

Cleanliness 100%

Service 100%

Bar 80%

Answer by the hotel Dear Guest, thank you very much for this lovely feedback. Best regards, the General Manager

100%

Review , , 50 - 59 years, Leisure

Останавливались в этом отеле ... More

Останавливались в этом отеле второй раз. Все великолепно!

Value for money 100%

Room 100%

Location 100%

Cleanliness 100%

Service 100%

84%

Review 6. Juni 2017, Anonymous, 60 - 69 years, Leisure

We had an enjoyable stay. It was very hot and air conditioning ... More

We had an enjoyable stay. It was very hot and air conditioning in the room would have made sleeping more comfortable.

Value for money 80%

Room 80%

Location 100%

Cleanliness 80%

Service 80%

Bar 80%

Answer by the hotel Dear Guest, thank you very much for your feedback. We are happy that you had a good stay at SORAT Hotel Ambassador Berlin. For the next time, please ask for a fan at the front desk which helps you to cool the room. Best regards, the General Manager

74%

Review 6. Juni 2017, Anonymous, 20 - 29 years, Leisure

Basic hotel but the fantastic service made it a enjoyable stay. More

Basic hotel but the fantastic service made it a enjoyable stay.

Value for money 60%

Room 60%

Location 80%

Cleanliness 80%

Service 100%

Breakfast 60%

Answer by the hotel Dear Guest,
Thank you for your Feedback. We are glad to learn that you enjoyed your stay. For your next stay with the SORAT Hotel Ambassador we recommend to book a comfort room maybe this categoriy meets even more your requirements as the rooms are renovated, you have coffee and tea making facilities in the room and a lot more extra. Please contact our reservation team and they will be happy to tell you more about it. Kind regard, The Management

100%

Review , , 30 - 39 years, Leisure

Overall my experience of the hotel was very nice. If I were to ... More

Overall my experience of the hotel was very nice. If I were to comment on one thing it would be that the bathroom didn't smell that great. It wasn't particularly pretty either, but for the price I paid it was satisfactory. Thank you:)

Value for money 100%

Room 100%

Location 100%

Cleanliness 100%

Service 100%

Answer by the hotel Dear Guest, thank you very much for your recommendation! We are very happy that you had a great stay at SORAT Hotel Ambassador Berlin. Best regards, the General Manager

No results for your search query

SORAT Hotel Ambassador Berlin

Holidaycheck

Our hotel is recommenden on Holidaycheck. Read hotel reviews or write a review on Holidaycheck. More

Tripadvisor

Read hotel reviews or write a review on Tripadvisor. More

Google

Read hotel reviews or write a review on Google. More

Guest review questionnaire

Also use our guest review questionnaire and share your opinion with us. More

Yelp

Read hotel reviews or write a review on Yelp. More

Facebook

Read hotel reviews or write a review on Facebook. More

Foursquare

Read and share tips on Foursquare. More

Customer Alliance

The Customer Alliance score is an independent, consumer-trusted score that represents all online opinions of consumers around the world. More