Sorat Hotels DE

SORAT Hotel Ambassador Berlin

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Reviews in the hotel

Guest satisfaction index

Based on 4171 reviews across the hotel

86%

Excellent

Customer rating

Excellent 482

Good 177

Ok 20

So-So 6

Unsatisfying 0

Rating summary

Value for money 84%

Room 74%

Location 94%

Cleanliness 84%

Service 88%

Sort by
LeisureBusinessPositive firstNegative first
92%

Review 19. Januar 2020, Anonymous, 30 - 39 years,

Exceptional stay for tourists More

Exceptional stay for tourists

Value for money 80%

Room 80%

Location 100%

Cleanliness 100%

Service 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

100%

Review , , 60 - 69 years,

Excellent. Staff most friendly and welcoming More

Excellent. Staff most friendly and welcoming

Value for money 100%

Room 100%

Location 100%

Cleanliness 100%

Service 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

68%

Review 16. Januar 2020, Anonymous, 50 - 59 years, Business

Good place. I recomand. More

Good place. I recomand.

Value for money 80%

Room 40%

Location 80%

Cleanliness 60%

Service 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

100%

Review 14. Januar 2020, Anonymous, 50 - 59 years,

I had a nice stay in a quiet room - the staff is very friendly, ... More

I had a nice stay in a quiet room - the staff is very friendly, great service - good location

Value for money 100%

Room 100%

Location 100%

Cleanliness 100%

Service 100%

Breakfast 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

92%

Review , , 60 - 69 years,

It was my 7th time in the last 7 years - every January - seems I ... More

It was my 7th time in the last 7 years - every January - seems I like it - don't you think ?

Value for money 100%

Room 60%

Location 100%

Cleanliness 100%

Service 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

80%

Review 3. Januar 2020, Anonymous, 50 - 59 years,

Overall a good trip and great location . Would have taken ... More

Overall a good trip and great location . Would have taken breakfast but too expensive compared to nearby cafes

Value for money 80%

Room 60%

Location 100%

Cleanliness 80%

Service 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback. As the hotel was build in the 1960th we are renovating the rooms, but as this happens in operation, it will take some time. We hope to see you again! Kind regards, the Management

92%

Review , , 30 - 39 years,

Really great! Breakfast very nice, variety of food, staff great More

Really great! Breakfast very nice, variety of food, staff great

Value for money 100%

Room 80%

Location 80%

Cleanliness 100%

Service 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

84%

Review 26. Dezember 2019, Anonymous, 30 - 39 years, Business

I am not so pleased with the room quality More

I am not so pleased with the room quality

Value for money 80%

Room 60%

Location 100%

Cleanliness 100%

Service 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback. As the hotel was build in the 1960th we are renovating the rooms, but as this happens in operation, it will take some time. We hope to see you again! Kind regards, the Management

90%

Review 24. Dezember 2019, Anonymous, 40 - 49 years,

Exelent breakfest, good lokation, More

Exelent breakfest, good lokation,

Value for money 80%

Room 80%

Location 100%

Cleanliness 80%

Service 100%

Breakfast 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

96%

Review , , 60 - 69 years,

Second time of staying here, very good service More

Second time of staying here, very good service

Value for money 100%

Room 100%

Location 80%

Cleanliness 100%

Service 100%

Answer by the hotel Dear Mr. Russell,
Thank you for your wonderful review. We are happy to hear that you are stayed with us for the second time. For the next time we recommend you to book through our own page. You'll get a little treatment 
See you next time in Berlin.
Your Management

100%

Review 12. Dezember 2019, Anonymous, 30 - 39 years,

Amazing hotel. Amazing staff. More

Amazing hotel. Amazing staff.

Value for money 100%

Room 100%

Location 100%

Cleanliness 100%

Service 100%

Breakfast 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

88%

Review 12. Dezember 2019, Anonymous, 40 - 49 years,

It is my second time at this hotel, would recommend it, but the ... More

It is my second time at this hotel, would recommend it, but the rooms should be renewed...

Value for money 80%

Room 60%

Location 100%

Cleanliness 100%

Service 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. As the hotel was build in the 1960th we are renovating the rooms, but as this happens in operation, it will take some time. We hope to see you again! Kind regards, the Management

88%

Review , , 30 - 39 years, Business

Everything ok, the guy at the service desk in the morning I ... More

Everything ok, the guy at the service desk in the morning I would hire myself if I had a hotel . just perfect service .

Value for money 60%

Room 80%

Location 100%

Cleanliness 100%

Service 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

82%

Review 6. Dezember 2019, Anonymous, 50 - 59 years,

Nice and well attended More

Nice and well attended

Value for money 80%

Room 80%

Location 80%

Cleanliness 80%

Service 80%

Breakfast 100%

Bar 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

70%

Review , , 40 - 49 years, Business

The hotel has nice large rooms but make sure you do not book a ... More

The hotel has nice large rooms but make sure you do not book a room where people are still allowed to smoke. unbelievable.

Value for money 60%

Room 40%

Location 80%

Cleanliness 80%

Service 60%

Breakfast 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

92%

Review , , 50 - 59 years,

A warm welcome and staff were friendly. Great that there is a ... More

A warm welcome and staff were friendly. Great that there is a baggage minding service and the WiFi is good quality.

Value for money 80%

Room 80%

Location 100%

Cleanliness 100%

Service 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

96%

Review 3. Dezember 2019, Anonymous, 50 - 59 years, Business

Sehr gutes Hotel in Toplage More

Sehr gutes Hotel in Toplage

Value for money 100%

Room 80%

Location 100%

Cleanliness 100%

Service 100%

Answer by the hotel Sehr geehrter Gast, wir bedanken uns recht herzlich, dass Sie sich die Zeit für diese Bewertung genommen haben. Wir hoffen, dass Sie eine angenehme Heimreise hatten und würden uns freuen, Sie bald wieder in unserem SORAT Hotel Ambassador begrüßen zu dürfen. Herzliche Grüße aus Berlin. Die Direktion

90%

Review , , 70 - 79 years,

Very good. We have been here several times. Since 2009 about ... More

Very good. We have been here several times. Since 2009 about seven times.

Value for money 80%

Room 80%

Location 100%

Cleanliness 100%

Service 100%

Bar 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

96%

Review 24. November 2019, Anonymous, 20 - 29 years,

Good experience. I would reccomend and return More

Good experience. I would reccomend and return

Value for money 100%

Room 80%

Location 100%

Cleanliness 100%

Service 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

84%

Review , , 50 - 59 years, Business

Interesting, retro feel with character that you don't get in the ... More

Interesting, retro feel with character that you don't get in the big hotels. Convenient location with parking and friendly and helpful staff.

Value for money 80%

Room 80%

Location 100%

Cleanliness 60%

Service 80%

Bar 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

74%

Review , , 70 - 79 years, Business

Overall I am very happy with my stay, with very friendly and ... More

Overall I am very happy with my stay, with very friendly and courteous staff at the reception and helpful in giving information

Value for money 80%

Room 60%

Location 100%

Cleanliness 80%

Service 60%

Breakfast 60%

76%

Review , , 50 - 59 years,

Gut ... ... ... ... ... . More

Gut ... ... ... ... ... .

Value for money 60%

Room 80%

Location 80%

Cleanliness 80%

Service 80%

Answer by the hotel Sehr geehrter Gast, wir bedanken uns recht herzlich, dass Sie sich die Zeit für diese Bewertung genommen haben. Wir hoffen, dass Sie eine angenehme Heimreise hatten und würden uns freuen, Sie bald wieder in unserem SORAT Hotel Ambassador begrüßen zu dürfen. Herzliche Grüße aus Berlin. Die Direktion

94%

Review 3. November 2019, Anonymous, 30 - 39 years,

Good place near subway More

Good place near subway

Value for money 80%

Room 80%

Location 100%

Cleanliness 100%

Service 100%

Breakfast 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

80%

Review 31. Oktober 2019, Anonymous, 30 - 39 years, Business

Very good - Overall experience More

Very good - Overall experience

Value for money 80%

Room 60%

Location 80%

Cleanliness 80%

Service 80%

Breakfast 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

84%

Review 29. Oktober 2019, Anonymous, 30 - 39 years,

Nice, a little bit older, but clean rooms in very good location; ... More

Nice, a little bit older, but clean rooms in very good location; near shops, bus stop a subway, zoo. A breakfast is a little bit expensive and there is the fee for the left luggage.

Value for money 80%

Room 80%

Location 100%

Cleanliness 80%

Service 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

90%

Review , , 40 - 49 years,

Good city hotel close to shops and night life More

Good city hotel close to shops and night life

Value for money 100%

Room 80%

Location 100%

Cleanliness 100%

Service 80%

Breakfast 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

94%

Review , , 30 - 39 years,

Perfect location, nice room, comfortable bed, friendly service. More

Perfect location, nice room, comfortable bed, friendly service.

Value for money 100%

Room 80%

Location 100%

Cleanliness 80%

Service 100%

Bar 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

88%

Review , , 40 - 49 years,

Good price for good location. Bad air/ventilation in the room. More

Good price for good location. Bad air/ventilation in the room.

Value for money 100%

Room 80%

Location 100%

Cleanliness 80%

Service 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

100%

Review , , 30 - 39 years,

Excellent! Breakfast simply delicious, location very convenient, ... More

Excellent! Breakfast simply delicious, location very convenient, room clean and cleverly designed.

Value for money 100%

Room 100%

Location 100%

Cleanliness 100%

Service 100%

Breakfast 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

88%

Review 19. Oktober 2019, Anonymous, 30 - 39 years, Business

Room hotel is good. Stuffs are friendly More

Room hotel is good. Stuffs are friendly

Value for money 80%

Room 80%

Location 100%

Cleanliness 100%

Service 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

72%

Review 16. Oktober 2019, Anonymous, 30 - 39 years, Business

Location is good but hotel needs to renew the rooms. More

Location is good but hotel needs to renew the rooms.

Value for money 80%

Room 40%

Location 80%

Cleanliness 80%

Service 80%

Answer by the hotel Dear Mrs. Di Dio
it is much to our regret to hear that you did not enjoy your stay at our SORAT Hotel Ambassador. Please let us comment the raised points as follows:
Our 3 star Hotel is undergoing a large renovation an refurbishment during the last few years. We already renovated the entire public areas like Hotel lobby, Restaurant and Bar as well as the Banqueting area. Our team also completely refurbished 93 rooms of our Comfort Room Category, meaning new carpets new furniture new stores and flat TVs. The bathrooms were not renovated as they have a timeless design.

Our guests especially appreciate the central location of the SORAT Hotel Ambassador and the sumpteous breakfast at a good cost-performance ratio.

We are very sorry that you did not enjoyed your stay.

Kind regards, the Management

80%

Review 10. Oktober 2019, Anonymous, 50 - 59 years, Business

Sorat is always good especialy regarding food. More

Sorat is always good especialy regarding food.

Value for money 80%

Room 80%

Location 80%

Cleanliness 80%

Service 80%

Breakfast 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

92%

Review , , 40 - 49 years,

Very nice hotel with friendly staff More

Very nice hotel with friendly staff

Value for money 100%

Room 60%

Location 100%

Cleanliness 100%

Service 100%

Breakfast 100%

Bar 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

92%

Review 6. Oktober 2019, Anonymous, 70 - 79 years,

Good situation, we visited now for 3rd time in this hotel. More

Good situation, we visited now for 3rd time in this hotel.

Value for money 80%

Room 80%

Location 100%

Cleanliness 100%

Service 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

100%

Review , , 60 - 69 years,

All excellent will return More

All excellent will return

Value for money 100%

Room 100%

Location 100%

Cleanliness 100%

Service 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

88%

Review , , 40 - 49 years,

Every time we enjoy our stay at your hotel! More

Every time we enjoy our stay at your hotel!

Value for money 80%

Room 80%

Location 100%

Cleanliness 100%

Service 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

68%

Review , , 30 - 39 years,

The Location is great, it is clean and but a bit old. their ... More

The Location is great, it is clean and but a bit old. their internet speed and quality was awful. I don't know how that is possible in a developed city like Berlin. they even blocked voice and video call via whatsup. their room doesn't have fridge and the reception does not accept any thing to keep in their own fridge. I had bought a special cheese from Sweden as a souvenir, but ... .

Value for money 60%

Room 60%

Location 80%

Cleanliness 80%

Service 60%

96%

Review , , 30 - 39 years, Business

It was a really nice experience. More

It was a really nice experience.

Value for money 100%

Room 100%

Location 100%

Cleanliness 100%

Service 100%

Breakfast 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

92%

Review , , 30 - 39 years, Business

A very good value-for-money deal. I will definitely return, when ... More

A very good value-for-money deal. I will definitely return, when I am next time in Berlin

Value for money 100%

Room 100%

Location 100%

Cleanliness 80%

Service 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

86%

Review 20. September 2019, Anonymous, 30 - 39 years,

Good in general as experience. More

Good in general as experience.

Value for money 80%

Room 60%

Location 100%

Cleanliness 100%

Service 80%

Breakfast 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

100%

Review 18. September 2019, Anonymous, 50 - 59 years,

I had a lovely stay at the Sorat This was not my first time ... More

I had a lovely stay at the Sorat This was not my first time there and I have always felt welcome. Nice rooms and great service. Very friendly staff.

Value for money 100%

Room 100%

Location 100%

Cleanliness 100%

Service 100%

Breakfast 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

80%

Review 17. September 2019, Anonymous, 40 - 49 years,

Decent hotel, basic EU amenities (US citizen here) - volume of ... More

Decent hotel, basic EU amenities (US citizen here) - volume of pictures on line lead you to believe you will receive a nicer room than what we received. Great location right near subway, shops, and dining options. Shower was a little small and drained slowly (didn't mention to staff, wasn't awful)

Value for money 80%

Room 60%

Location 100%

Cleanliness 80%

Service 100%

Breakfast 60%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

100%

Review , , 60 - 69 years,

Excellent hotel in all respects More

Excellent hotel in all respects

Value for money 100%

Room 100%

Location 100%

Cleanliness 100%

Service 100%

Breakfast 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

96%

Review , , 20 - 29 years,

Very comfortable stay - my room was at the back of the hotel so ... More

Very comfortable stay - my room was at the back of the hotel so had to keep the windows closed as I was woken up by people in the courtyard for the residential buildings.

Value for money 80%

Room 100%

Location 100%

Cleanliness 100%

Service 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

84%

Review , , 60 - 69 years,

I would say very good. There were only two things that I dod not ... More

I would say very good. There were only two things that I dod not like. Soap in the bathroom is not shampoo nor conditioner. I was surprised to have the room service lady enter my room in the without knocking the three days I stayed.

Value for money 80%

Room 80%

Location 100%

Cleanliness 80%

Service 80%

Answer by the hotel Sehr geehrter Gast, wir bedanken uns recht herzlich, dass Sie sich die Zeit für diese sehr gute Bewertung genommen haben. Wir hoffen, dass Sie eine angenehme Heimreise hatten und würden uns freuen, Sie bald wieder in unserem SORAT Hotel Ambassador begrüßen zu dürfen. Herzliche Grüße aus Berlin. Die Direktion

92%

Review , , 30 - 39 years,

Great place to stay while in the centre of Berlin, good value ... More

Great place to stay while in the centre of Berlin, good value for money

Value for money 100%

Room 80%

Location 100%

Cleanliness 100%

Service 80%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

100%

Review , , 20 - 29 years,

I'm very satisfied with everything. More

I'm very satisfied with everything.

Value for money 100%

Room 100%

Location 100%

Cleanliness 100%

Service 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

96%

Review , , 30 - 39 years,

Good value for money More

Good value for money

Value for money 100%

Room 80%

Location 100%

Cleanliness 100%

Service 100%

92%

Review 21. August 2019, Anonymous, 70 - 79 years,

Very satisfied with hotel and location of hotel More

Very satisfied with hotel and location of hotel

Value for money 80%

Room 80%

Location 100%

Cleanliness 100%

Service 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

96%

Review 4. August 2019, Anonymous, 80 - 89 years,

Everything was great More

Everything was great

Value for money 100%

Room 80%

Location 100%

Cleanliness 100%

Service 100%

Answer by the hotel Dear Guest,
Many thanks for your feedback. We hope to see you again! Kind regards, the Management

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