If you have questions about the SORAT Hotels chain, get in touch with our head office:
There are some ways to get in touch: Visit our Reservation website or use the Online booking button. You can also make reservations by calling our reservation office:
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Find answers to the most commonly asked questions:
The contact details can be found on the hotel overview page.
The breakfast is only included, if indicated in the description.
The mentioned price is meant per room per night.
Usually any international check in is at 3 pm and the arrival should not be later than 6pm. At a late arrival the hotel should be informed.Please be advised that on the departure date the rooms must be left by 12 pm noon, however at some SORAT partner hotels the check out time can be different. Please ask for an explicit time of check out at the reception.
Child policies may vary. Children 12 and under stay free at the most of our hotels. Please check the hotel website in file menu rooms, select hotel information in the submenu content for specific child policy information. Breakfast offers are listed on all individual hotel websites too. Select dining at the top of the page, followed by breakfast in the submenu content. In many of our hotels the maximum number of extra beds or cribs in a room is one. You can ask for a crib or extra bed to be put in the room during your online reservation via our website. Any type of extra bed or crib is upon request and needs to be confirmed by the hotel. Some family friendly hotels also offer a special room type for families. If no information is listed, please contact the hotel directly or call our central reservations office for more information.
Some SORAT Hotels offer hotel parking. At some locations public car parks are available. Reservation of parking lots is in advance not possible.
A number of SORAT Hotels allow pets for a fee. Please note that for hygienical reasons pets are not allowed in restaurant areas.
Wifi is in all SORAT Hotels free of charge.
To speed up the process correctly, for any amendments or cancellations concerning your reservation, please contact the booked hotel and indicate your reservation number. Please be advised that any special offers or deals cannot accept your amendment or cancellation.
The cancellation fees apply according to your booking details and confirmation.
After the reservation at your preferred hotel you will receive aconfirmation immediately. In addition you will receive a confirmation by e-mail.
In order to amend your arrival or departure date please click at booking date and enter the desired date or choose Change booking.
For more information about payment and reservation options, please visit our terms as well as our rate description on our online reservation page.
For special rates pre-payment by credit card is required.
All SORAT Hotels accept cash in Euro, bank transfers, German EC debit cards, Maestro debit cards, Visa credit card, Mastercard, American Express and Diners. Visit our terms for more information about payment options.
In Germany, the formal hotel classification is defined by the German Hotel and Catering Industry Association (DEHOG) and started 1996. The DEHOGA is using a five-star system. The hotel rating reaches from one star to five stars and describes offers and perfomances by hotels which are classified. The SORAT hotels are classified with three or four stars. A hotel with three stars stands for an accommodation for greater needs and a hotel with four stars for an accommodation for high demands.
Excerpt from hotel criteria catalog three stars
Excerpt from hotel criteria catalog four stars
More about the criteria catalogue on the DEHOGA Bundesverband page.