CompanyOnline booking

Contact

If you have questions about the SORAT Hotels chain, get in touch with our head office:

Reservation

There are some ways to get in touch: Visit our Reservation website or use the Online booking button. You can also make reservations by calling our reservation office:

My SORAT

With a My SORAT account it is very easy to manage your wishes and to make your bookings. Your data will be transferred securely using SSL encryption. Register now.

Cancellation

If you have to cancel your reservation, use the input fields with your booking number and access code to view your reservation.

Hotel review

If you want to comment on your recent stay, visit our online review page or our review centre.

 

Newsletter

Are you interested in special deals? Visit our newsletter page including order or cancellation newsletter service.

 

FAQ

Find answers to the most commonly asked questions:

Where can I find the hotel contact details?

The contact details can be found on the hotel overview page.

Is breakfast already included in the price?

The breakfast is only included, if indicated in the description.

Is the price mentioned per person or per room?

The mentioned price is meant per room per night.

At what time can I check in?

Usually any international check in is at 3 pm and the arrival should not be later than 6pm. At a late arrival the hotel should be informed.Please be advised that on the departure date the rooms must be left by 12 pm noon, however at some SORAT partner hotels the check out time can be different. Please ask for an explicit time of check out at the reception.

Are there car parking? How much does it cost?

Some SORAT Hotels offer hotel parking. At some locations offer public car parks are available. Reservation of parking lots is in advance not possible.

Are pets allowed?

A number of SORAT Hotels allow pets for a fee. Please note that for hygienical reasons pets are not allowed in restaurant areas.

Do you offer free wifi?

Wifi is in all SORAT Hotels free of charge.

Can I amend my room or cancel?

To speed up the process correctly, for any amendments or cancellations concerning your reservation, please contact the booked hotel and indicate your reservation number. Please be advised that any special offers or deals cannot accept your amendment or cancellation.

How much is the cancellation fee?

The cancellation fees apply according to your booking details and confirmation.

Will I receive a written confirmation?

After the reservation at your preferred hotel you will receive aconfirmation immediately. In addition you will receive a confirmation by e-mail.

How can I amend the arrival date?

In order to amend your arrival or departure date please click at booking date and enter the desired date or choose Change booking.

Where can I find reservation conditions?

For more information about payment and reservation options, please visit our terms as well as our rate description on our online reservation page.

Do I need a credit card to make a online reservation?

For special rates pre-payment by credit card is required.

What payment options do the hotels offer?

All SORAT Hotels accept cash in Euro, bank transfers, German EC debit cards, Maestro debit cards, Visa credit card, Mastercard, American Express and Diners. Visit our terms for more information about payment options.

What does DEHOGA hotel stars mean?

In Germany, the formal hotel classification is defined by the German Hotel and Catering Industry Association (DEHOG) and started 1996. The DEHOGA is using a five-star system. The hotel rating reaches from one star to five stars and describes offers and perfomances by hotels which are classified. The SORAT hotels are classified with three or four stars. A hotel with three stars stands for an accommodation for greater needs and a hotel with four stars for an accommodation for high demands.

Excerpt from hotel criteria catalog three stars

  • Single room 14 sqm
  • Double room 18 sqm
  • Reception opened 14 hours
  • Accessible by phone 24 hours from inside and outside
  • Bilingual staff (German/English)
  • Three piece suite at the reception
  • Internet access
  • Additional pillow and additional blanket on demand
  • Systematic complaint management system

Excerpt from hotel criteria catalog four stars

  • Single room 16 sqm
  • Double room 22 sqm
  • Reception opened 18 hours
  • Accessible by phone 24 hours from inside and outside
  • Lobby with seats and beverage service
  • Hotel bar
  • Breakfast buffet with room service
  • Minibar or 24 hours beverages via room service
  • Upholstered chair or couch with side table
  • Bath robe and slippers on demand
  • Cosmetic products in the bathroom
  • Internet access
 

More about the criteria catalogue on the DEHOGA Bundesverband page.