Career

Reservation and front office manager (m/f)

Conti Hotel and ferrotel Duisburg · Partner of SORAT Hotels

We are seeking a dynamic reservations and front office manager to join our team in our partner hotels in Duisburg. Our hotels understand the meaning of true customer service, we all are professional, team-oriented, possess good work ethics and we are extremely results driven. Are you seeking a successful company to grow with? Join our hotels in Duisburg!

Your profile

  • Hotel training
  • Professional experience (minimum two years)
  • MS Office skills
  • Fluently in German and English
  • Knowledge of regional hotel and conference market as well as food and beverage preferred
  • Self-confident manner

Your tasks

  • Handling of reservations
  • Processing of reservations and correspondence
  • Sales on the telephone (groups, fair trades, meeting business)
  • Responsible for maximize occupancy, rate and revenue
  • Data administration and analysis of our online booking tool
  • Guests complaint management
  • Maintaining guest profiles
  • Coordination of our reception team and support in opperations
  • Compliance with our service standards
  • Optimizing and standardization of our work processes
  • Employee management and staff training

Hours

  • Full time

Our profile

Two individual city hotels in top location
Conti Hotel Duisburg: 56 rooms, breakfast restaurant, lounge bar
ferrotel Duisburg: 30 rooms, breakfast restaurant, lobby bar, 2 meeting rooms

Your contact

Conti Hotel and ferrotel Duisburg · Partner of SORAT Hotels
Contact: Herr Marcus Busch, General manager
Düsseldorfer Straße 131-137
DE 47051 Duisburg

Your application

Please send us your application by Email including CV, photo, copies of certificates. Please enter the captcha code shown below and click Online apllication (if you send your resume to our postal address, please insert a stamped and addressed envelope).